Sony PCG-SR27K service manual Software Support Information, America Online America Online, Inc

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VAIO® Notebook Quick Start

Software Support Information

Acrobat® Reader, Adobe Photoshop Elements, (Adobe Systems, Inc.)

Web site	http://www.adobe.com/
phone	206-628-2746 (fee-based support)

fax	206-628-5737

e-mail	techdocs@adobe.com

hours	M-F, 6 AM-5 PM PT

America Online® (America Online, Inc.)

Web site	http://www.aol.com

phone	800-827-3338

hours	7 days a week, 24 hours a day

CompuServe® 2000 (CompuServe Interactive Services, Inc.)

Web site	http://www.compuserve.com

phone	800-848-8990

Netscape Communicator® (Netscape Communications Corp.)

Web site	http://www.netscape.com/

phone	888-4SONYPC (888-476-6972)*
hours	7 days a week, 24 hours a day

* Support from 1-888-4SONYPC is free of charge for 90 days after the original date of purchase.

Norton AntiVirus (Symantec Corporation)

Web site	http://www.symantec.com/techsupp/
phone	800-927-3991 / 900-646-0007*
hours	7 days a week, 24 hours a day

*Support from 1-800-927-3991 is fee-based per incident. Support from 1-900-646-0007 is fee-based per minute. The on-line support is free of charge.

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Contents PCG-SR27/SR27K Service and Inspection Precautions Table of Contents Chapter Removal Removal HDD Frame Assy, DC Fan, Cooling CNX-107 Board Display Assy LCD Section Made by TS Chapter Self Diagnostics PCG-SR Series Block Diagram Chapter Frame Harness Diagram Chapter Exploded Views and Parts List Main Section 57 K LCD Section Made by TS Vaio Notebook Quick Start Contents Troubleshooting IndexFeatures WelcomeDocuments Unpacking Your NotebookSoftware CDs Other Recovery CDsErgonomic Guidelines Setting Up Your Notebook Handling Your Notebook Handling the LCD Screen Cleaning Your NotebookOn Moisture Condensation Power Indicator Microphone Battery Indicator LCD Screen Locating Controls and ConnectorsKeyboard Battery Connector Right Using the AC Adapter Connecting a Power SourceBattery Lock Lever Battery Release Lever Using Battery Power To Insert the Battery PackTo Charge the Battery Pack MeaningSingle blink Double blinkTo Remove the Battery Pack AC AdapterHardware Temperature Battery PackConnecting a Power Source Power Switch Starting Your NotebookRegistering Your Notebook Shutting Down Your Notebook If you are unable to shut down your notebookNormal Mode Standby ModeTo activate Standby mode To return to normal modeHibernate Mode To activate Hibernate modePower Saving Modes Vaio Notebook Quick Start About the Software on Your Notebook OverviewArcSoft PhotoPrinter 2000 Pro Windows Me only Media Bar DVD Player OpenMG Jukebox Vaio Support Agent Using Your Recovery CDs Application, Driver, and System Recovery CDsUsing the Application Recovery CDs Using the Driver Recovery CDs To use the Application Recovery CDsTo Use the Driver Recovery CDs To repair software applications using Vaio Support AgentUsing the System Recovery CDs To use the System Recovery CDsRecovering Microsoft Word If your notebook does not start from the Recovery CDCompuServe 2000 CompuServe Interactive Services, Inc Software Support InformationAmerica Online America Online, Inc Netscape Communicator Netscape Communications CorpSony Service Center PhotoPrinter 2000 Pro ArcSoft, IncQuicken 2001 BasicIntuit Inc Real Jukebox Real NetworksVaio Notebook Quick Start Vaio Notebook User Guide Vaio Support AgentSony PC Support Sony Fax-on-Demand Calling Sony Customer SupportUsing the Quick Fix Wizard Vaio Support AgentVaio Support Agent Using Common Solutions Common Solutions dialog box 1st levelCommon Solutions dialog box 2nd level Using Support Central Support Central Registration Support Central Current Issues About Automatic Updates Update Notification Vaio Support Agent Properties Vaio Notebook Quick Start Troubleshooting Your Notebook My notebook does not startMy notebook starts, but my system doesn’t start properly My notebook stops responding or does not shut down Power Management setting is not responding Troubleshooting the LCD Screen Want to change the video resolution of my displaySound of my notebook’s fan is too loud My LCD screen is blankTroubleshooting the Mouse and Touchpad Pointer does not move while using the touchpad or mouseMy mouse does not work My touchpad does not work properlyCheck the volume setting in the audio mixer My optical drive tray does not open Troubleshooting Software My PC card does not workMy software program stops responding or crashes Can not use the DVgate softwareMy modem does not work Troubleshooting the ModemMy modem connection is slow My speakers have no sound Troubleshooting AudioMy microphone does not work Troubleshooting the Printer Cannot printIndex Vaio Notebook Quick Start Index Page Vaio Notebook Update Notice Page PCG-SR33 List of PCG-SR Series As of July PCG-SR33K List of PCG-SR Series As of October List of PCG-SR Series As of June Revision History