Sony PCG-SR27K service manual Troubleshooting the Mouse and Touchpad, My mouse does not work

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VAIO® Notebook Quick Start

Troubleshooting the Mouse and Touchpad

My mouse does not work.

If you are using an external mouse, verify that the mouse is plugged into the mouse connector. See “Connecting a Universal Serial Bus (USB) Device” for details.

If you are using an optional Sony USB mouse PCGA-UMS1 series, verify that the mouse is plugged into the USB connector, and restart your notebook.

My touchpad does not work properly.

You may have disabled the touchpad without connecting a mouse to the notebook. To enable the touchpad:

1Click Start > Programs > Sony Notebook Setup.

2Select the Touchpad tab.

3Click Use touchpad and click OK.

If your touchpad is interpreting a single tap as a double-click, adjust the button assignments as follows:

1Click Start, point to Control Panel, then double-click on the Mouse icon. The Mouse Properties dialog box appears.

2Change the button assignments in the Mouse Properties dialog box. (One of the buttons is assigned to the double-click action.)

The pointer does not move while using the touchpad or mouse.

Click the Start button on the Windows taskbar, select Shut Down to display the Shut Down Windows dialog box, then press Enter.

(Windows Me)

If you cannot turn off your notebook as described in the step above, press Ctrl+Alt+Delete twice to restart the notebook.

(Windows 2000)

If you cannot turn off your notebook as described in the step above, press Ctrl+Alt+Delete and click Shut Down on the Windows Security screen to restart the notebook.

If you cannot restart your notebook as described in the step above, press and hold the power button for more than four seconds to turn off the notebook.

If the pointer does not move while playing a disc, press Ctrl+Alt+Delete to stop playback and restart the notebook.

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Contents PCG-SR27/SR27K Service and Inspection Precautions Table of Contents Chapter Removal Removal HDD Frame Assy, DC Fan, Cooling CNX-107 Board Display Assy LCD Section Made by TS Chapter Self Diagnostics PCG-SR Series Block Diagram Chapter Frame Harness Diagram Chapter Exploded Views and Parts List Main Section 57 K LCD Section Made by TS Vaio Notebook Quick Start Contents Troubleshooting IndexFeatures WelcomeUnpacking Your Notebook DocumentsSoftware CDs Recovery CDs OtherErgonomic Guidelines Setting Up Your Notebook Handling Your Notebook Cleaning Your Notebook Handling the LCD ScreenOn Moisture Condensation Locating Controls and Connectors Power Indicator Microphone Battery Indicator LCD ScreenKeyboard Battery Connector Right Connecting a Power Source Using the AC AdapterBattery Lock Lever Battery Release Lever Using Battery Power To Insert the Battery PackTo Charge the Battery Pack MeaningSingle blink Double blinkTo Remove the Battery Pack AC AdapterHardware Temperature Battery PackConnecting a Power Source Power Switch Starting Your NotebookRegistering Your Notebook Shutting Down Your Notebook If you are unable to shut down your notebookNormal Mode Standby ModeTo activate Standby mode To return to normal modeHibernate Mode To activate Hibernate modePower Saving Modes Vaio Notebook Quick Start About the Software on Your Notebook OverviewArcSoft PhotoPrinter 2000 Pro Windows Me only Media Bar DVD Player OpenMG Jukebox Vaio Support Agent Application, Driver, and System Recovery CDs Using Your Recovery CDsUsing the Application Recovery CDs Using the Driver Recovery CDs To use the Application Recovery CDsTo Use the Driver Recovery CDs To repair software applications using Vaio Support AgentUsing the System Recovery CDs To use the System Recovery CDsRecovering Microsoft Word If your notebook does not start from the Recovery CDCompuServe 2000 CompuServe Interactive Services, Inc Software Support InformationAmerica Online America Online, Inc Netscape Communicator Netscape Communications CorpSony Service Center PhotoPrinter 2000 Pro ArcSoft, IncQuicken 2001 BasicIntuit Inc Real Jukebox Real NetworksVaio Notebook Quick Start Vaio Notebook User Guide Vaio Support AgentSony PC Support Sony Fax-on-Demand Calling Sony Customer SupportUsing the Quick Fix Wizard Vaio Support AgentVaio Support Agent Using Common Solutions Common Solutions dialog box 1st levelCommon Solutions dialog box 2nd level Using Support Central Support Central Registration Support Central Current Issues About Automatic Updates Update Notification Vaio Support Agent Properties Vaio Notebook Quick Start Troubleshooting Your Notebook My notebook does not startMy notebook starts, but my system doesn’t start properly My notebook stops responding or does not shut down Power Management setting is not responding Troubleshooting the LCD Screen Want to change the video resolution of my displaySound of my notebook’s fan is too loud My LCD screen is blankTroubleshooting the Mouse and Touchpad Pointer does not move while using the touchpad or mouseMy mouse does not work My touchpad does not work properlyCheck the volume setting in the audio mixer My optical drive tray does not open Troubleshooting Software My PC card does not workMy software program stops responding or crashes Can not use the DVgate softwareTroubleshooting the Modem My modem does not workMy modem connection is slow Troubleshooting Audio My speakers have no soundMy microphone does not work Troubleshooting the Printer Cannot printIndex Vaio Notebook Quick Start Index Page Vaio Notebook Update Notice Page PCG-SR33 List of PCG-SR Series As of July PCG-SR33K List of PCG-SR Series As of October List of PCG-SR Series As of June Revision History