Sony PCG-SR27K service manual Using Common Solutions, Common Solutions dialog box 1st level

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VAIO® Notebook Quick Start

Using Common Solutions

Common Solutions offers automated, One-Click Fixes to repair common software problems. These solutions can integrate information such as knowledge base articles and Frequently Asked Questions (FAQs). You can run One-Click Fixes directly from VAIO Support Agent or from a Web browser.

1Click the Common Solutions button. The Common Solutions dialog box appears.

2Double-click on the desired category to expand and view available SupportActions.

VAIO Support Local Server (c:/program files/support.com...) provides a list of SupportActions available on your notebook’s hard disk drive.

VAIO Support Local Server (http://sdcglobal4.sel.sony.com...) provides a list of SupportActions available from the Internet.

Common Solutions dialog box (1st level)

Connect to the Internet before attempting to view the category, “Vaio Support Local Server (http://sdcglobal4.sel.sony.com...).” This category is unavailable without an Internet connection.

3Click the resize arrows next to the SupportAction categories to expand or collapse the categories.

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Contents PCG-SR27/SR27K Service and Inspection Precautions Table of Contents Chapter Removal Removal HDD Frame Assy, DC Fan, Cooling CNX-107 Board Display Assy LCD Section Made by TS Chapter Self Diagnostics PCG-SR Series Block Diagram Chapter Frame Harness Diagram Chapter Exploded Views and Parts List Main Section 57 K LCD Section Made by TS Vaio Notebook Quick Start Contents Troubleshooting IndexFeatures WelcomeDocuments Unpacking Your NotebookSoftware CDs Other Recovery CDsErgonomic Guidelines Setting Up Your Notebook Handling Your Notebook Handling the LCD Screen Cleaning Your NotebookOn Moisture Condensation Power Indicator Microphone Battery Indicator LCD Screen Locating Controls and ConnectorsKeyboard Battery Connector Right Using the AC Adapter Connecting a Power SourceBattery Lock Lever Battery Release Lever Using Battery Power To Insert the Battery PackSingle blink To Charge the Battery PackMeaning Double blinkTo Remove the Battery Pack AC AdapterHardware Temperature Battery PackConnecting a Power Source Power Switch Starting Your NotebookRegistering Your Notebook Shutting Down Your Notebook If you are unable to shut down your notebookTo activate Standby mode Normal ModeStandby Mode To return to normal modeHibernate Mode To activate Hibernate modePower Saving Modes Vaio Notebook Quick Start About the Software on Your Notebook OverviewArcSoft PhotoPrinter 2000 Pro Windows Me only Media Bar DVD Player OpenMG Jukebox Vaio Support Agent Using Your Recovery CDs Application, Driver, and System Recovery CDsUsing the Application Recovery CDs To Use the Driver Recovery CDs Using the Driver Recovery CDsTo use the Application Recovery CDs To repair software applications using Vaio Support AgentUsing the System Recovery CDs To use the System Recovery CDsRecovering Microsoft Word If your notebook does not start from the Recovery CDAmerica Online America Online, Inc CompuServe 2000 CompuServe Interactive Services, IncSoftware Support Information Netscape Communicator Netscape Communications CorpQuicken 2001 BasicIntuit Inc Sony Service CenterPhotoPrinter 2000 Pro ArcSoft, Inc Real Jukebox Real NetworksVaio Notebook Quick Start Sony PC Support Sony Fax-on-Demand Vaio Notebook User GuideVaio Support Agent Calling Sony Customer SupportUsing the Quick Fix Wizard Vaio Support AgentVaio Support Agent Using Common Solutions Common Solutions dialog box 1st levelCommon Solutions dialog box 2nd level Using Support Central Support Central Registration Support Central Current Issues About Automatic Updates Update Notification Vaio Support Agent Properties Vaio Notebook Quick Start Troubleshooting Your Notebook My notebook does not startMy notebook starts, but my system doesn’t start properly My notebook stops responding or does not shut down Power Management setting is not responding Sound of my notebook’s fan is too loud Troubleshooting the LCD ScreenWant to change the video resolution of my display My LCD screen is blankMy mouse does not work Troubleshooting the Mouse and TouchpadPointer does not move while using the touchpad or mouse My touchpad does not work properlyCheck the volume setting in the audio mixer My optical drive tray does not open My software program stops responding or crashes Troubleshooting SoftwareMy PC card does not work Can not use the DVgate softwareMy modem does not work Troubleshooting the ModemMy modem connection is slow My speakers have no sound Troubleshooting AudioMy microphone does not work Troubleshooting the Printer Cannot printIndex Vaio Notebook Quick Start Index Page Vaio Notebook Update Notice Page PCG-SR33 List of PCG-SR Series As of July PCG-SR33K List of PCG-SR Series As of October List of PCG-SR Series As of June Revision History