Multi-Tech Systems MVP 800 manual Warranty, Service, and Tech Support

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Chapter 6 - Warranty, Service, and Tech Support

Follow this procedure only if you want to manually upgrade your MultiVOIP.

Note: Steps 4-8 can be performed locally via the command port or IP.

1.Run “MultiVOIP configuration” from your old version of MultiVOIP software. Note the current settings. Your MultiVOIP will be reset to factory defaults during this upgrade.

2.Uninstall your old version of MultiVOIP software by selecting the Uninstall MultiVOIP Configuration option from the program group.

3.Install the proprietary software from the MultiVOIP CD.

4.From the program group of the MultiVOIP software, select Download Voice Coders. Select the default file.

5.From the program group of the MultiVOIP software, select Download Factory Defaults.

6.From the program group of the MultiVOIP software, select Download Firmware. Enter “*.upg” in the File name box and press ENTER. Select the file named boot.upg.

7.From the program group of the MultiVOIP software, select Download Firmware and select the file mtvoip.bin.

8.From the program group of the MultiVOIP software, select MultiVOIP Configuration and reconfigure your MultiVOIP. The upgrade is complete.

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Contents User Guide Record of Revisions RevisionDescription User GuideContents Glossary Index Introduction and Description Preview of this Guide IntroductionAppendixes Remote Configuration and ManagementWarranty, Service and Tech Support Sales Office MultiVOIP ApplicationPhone Directory Data Base Voip Dialing Directory Ethernet Front Panel DescriptionCommand Port Connector Power Connector10Base-T Ethernet Connector Back Panel DescriptionCommand Port SpecificationsEthernet Port Electrical/PhysicalInstallation Safety Warning Telecom Installing Your MultiVOIPConfigure and Install your Host MultiVOIP Configure your Client MultiVOIPsValid Voip Network Connections Safety WarningsUnpacking Your MultiVOIP Cable Connections Cabling ProcedureE&M Jumper Block Jumper Block Positioning ProcedureSoftware Loading and Configuration Configuring Your Host MultiVOIP Software Loading and Configuration IP Protocol Default Setup dialog box displays Software Loading and Configuration Software Loading and Configuration Software Loading and Configuration Software Loading and Configuration Software Loading and Configuration Software Loading and Configuration Configuring Your Client MultiVOIPs Page Software Loading and Configuration Software Loading and Configuration Software Loading and Configuration Software Loading and Configuration Deploy the Voip Network Voip AdministratorSoftware Loading and Configuration MultiVOIP Software Before You Begin MultiVOIP Configuration FXS Interface Changing Channel ParametersInterface Tab FXO Disconnect On FXO InterfaceInterface Voice/Fax Tab MultiVOIP Software Regional Tab Changing the Phone Directory Database MultiVOIP Software Changing IP Parameters Proxy SetupMultiVOIP Software IP Statistics Viewing StatisticsSnmp Statistics Others Setup Viewing Call Progress Viewing Channel Totals Viewing LogsViewing Log Entry Details Reports Remote Configuration and Management Modem-Based Remote ConfigurationRemote Configuration and Management LAN-Based Remote Configuration and Management MultiVOIP Telnet Server Menu Remote ManagementTelnet Phone Directory Configuration Voice over IP ConfigurationWEB Management Phone Directory Database Remote Configuration and Management One-Step Upgrade Upgrade ProceduresManual Upgrade Procedure Warranty, Service, and Tech Support Warranty, Service, and Tech Support On-line Warranty Registration Limited WarrantyContacting Technical Support Tech SupportRecording MultiVOIP Information About the Internet ServiceAppendixes Appendix a TCP/IP Description Appendix a TCP/IP Description Internet Protocol IP Command Port Cable Appendix B Cabling DiagramsVoice/Fax Channel Connectors LAN CableMagix 400 E&M Tie Card MVP 400/800 Magix 400 E&M Connection Wire Tire CardClass a Statement Appendix C Regulatory InformationFax Branding Statement FCC PartREN FCC Part 68 TelecomRinger Equivalence Number EMC, Safety and Terminal Directive ComplianceCanadian Limitations Notice Glossary Glossary Glossary Glossary Glossary Glossary Glossary Glossary Glossary Glossary Subscriber Loop See Local loop Glossary Glossary Index