Brother FAX 580MC Brother Numbers, Brother fax-back system, Frequently Asked Questions FAQs

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Brother Numbers

Brother fax-back system

Brother Customer Service has installed an easy-to-use fax-back system, so you can get instant answers to common technical questions and product information for all Brother products. This system is available 24 hours a day, 7 days a week. You can use the system to send faxes to any fax machine, not just the one from which you are calling.

If you can’t resolve difficulty with your FAX/MFC using this manual, call our fax-back system, and follow the voice prompts to receive faxed instructions about using the system, and an index of fax-back subjects.

USA:1-800-521-2846

From within Canada: 1-800-681-9838

The Brother fax-back system number (USA only) has been preprogrammed on One Touch key 1.

Frequently Asked Questions (FAQs)

You can find more information about Brother products on the World Wide Web. From product specification sheets to Frequently Asked Questions (FAQs), it is all there. Visit us at:

http://www.brother.com

Brother Bulletin Board

Brother’s Bulletin Board Numbers are

USA:1-888-298-3616

From within Canada: 1-514-685-2040

For Customer Service

USA:	1-800-284-4329 (voice)
	1-908-575-8790	(fax)
From within Canada:	1-800-853-6660	(voice)
	1-514-685-4898	(fax)
From within Montreal:	1-514-685-6464	(voice)

B R O T H E R N U M B E R S

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Contents

SWNER’O Lanuam If You Need to Call Customer Service Brother fax-back system Frequently Asked Questions FAQsFor Customer Service Brother NumbersPC402RF Ordering Accessories and SuppliesFor USA and Canada Compilation and Publication NoticeTrademarks What to do if you think your Product is defective Exchange ServiceLimitations What to do if you think your Product is defective Vii For Canada Only Table of Contents On-Screen Programming Setup Send Telephone Services Making Copies Setting Up the MFC 660MC Computer to Work Together 14-1 Specifications Index Remote Retrieval Access Card Finding Information Using This ManualIntroduction About FAX/MFCFax Tones and Handshake ECM Error Correction Mode18 17 14 13 FAX 580MC and MFC 660MC Control Panel OverviewChoosing a Location Location and ConnectionsAssembly Attach the paper wire extensionPacking List Attach the paper tray Attach the output paper supportLoading the Paper Connecting the Machine ConnectionsAcceptable Paper Special Line Considerations Roll Over Phone LinesTwo-Line Phone System Converting Telephone Wall Outlets Custom Features on Your Phone Line If you are installing the FAX/MFC to work with a PBXMulti-Line Connections PBX Sequence Connecting an External Telephone Answering Device TADConnecting an External Telephone ConnectionsOutgoing Message OGM Alternating Displays Function Mode3On-Screen Programming User-Friendly ProgrammingFunction Selection Table LOWEnglish OFF DELAY04Toll Saveroff LetterInterval InterruptFAX/MFC VoiceonGetting Started 4Initial SetupSetting Date and Time Setting Station IDMaking corrections Setting Tone/Pulse Dialing Mode For Canada OnlyDetails for Entering Text Inserting spacesArea Setting Up Your Area Code For USA OnlySpecial characters and symbols Repeating lettersVolume Amplify ON-TEMPORARY Setting Beeper VolumeChoosing the Handset Volume Volume Amplify OFFMemory Storage Setting the Speaker VolumeSetting the Ring Volume Setting Volume Amplify5Setup Receive Select Answer ModeBasic Receiving Operations Mcmsg CTR Setting Ring DelayTo select or change your Answer Mode FAX only FAX/TEL ManualPress Easy Receive Recommended Reductions Setting Paper SizePrinting a Reduced Incoming original ReductionChanging Remote Codes For FAX/TEL Mode OnlyAdvanced Receiving Operations Operation from External or Extension TelephoneSetting Multi-function Link Mode For MFC 660MC Only PollingMF Link Automatic Document Feeder ADF 6Setup SendMemory TX Memory TXON?Press Function/Set, 3 Press Function/Set , 3 ResolutionBasic Sending Operations ContrastAdvanced Sending Operations Overseas ModeDelayed Fax Setting Up for Polled TransmitCanceling a Scheduled Job Cancel JOBWaiting More Advanced Features Call Brother fax-back system Press Function/Set, 6 7Auto Dial Numbers and Dialing OptionsStoring Numbers for Easy Dialing Storing One Touch Dial NumbersStoring Speed Dial Numbers SPEED-DIAL? #Enter & SET Select ONE-TOUCH Setting Up Groups for BroadcastingSetup Groupgo Changing One Touch and Speed Dial NumbersSpeaker Phone Dialing OptionsManual Dialing One Touch DialingSpeed Dialing Dialing Access Codes and Credit Card NumbersBroadcasting SearchRedial Answering Calls with the SpeakerphonePage Registering the Distinctive Ring Pattern 8Telephone ServicesCustom Features Distinctive RingCaller ID Log Caller IDReturning a Call from the Log Printing the Caller ID LogViewing the Caller ID Log Dialpress StartClearing a Caller ID Stored in Memory Registering a Caller ID NumberCaller ID LOG Press Start KEY CompanyCallManage For USA Only Call Waiting Caller IDRegistration with CallManage L E P H O N E S E R V I C E S Message Center Mode Flexible Memory Settings Message Storage9Message Center Setting Up the Message Center Setting Message StorageRecording Message Center Outgoing Message Erasing Outgoing Message OGM Activating Message Center ModeMessage Indicator Listening to Outgoing Message OGMPrinting a Fax Message Backup Printing OptionBackup Printon Playing Voice MessagesSetting Maximum Time for Incoming Messages Erasing MessagesTo erase voice messages individually Fax Forwarding/Paging Setting Toll SaverICM Recording Monitor Recording a ConversationProgramming a Fax Forwarding Number FWD#Programming Paging Number Press 9 0 to reset the FAX/MFC when you finish T OGM Remote CommandsICM MSG CTR OGMFAX/TEL FAXVoice MSG CTRE S S a G E C E N T E R NO.OF COPIES01 Then Copy or SET 10 10Making CopiesCopy Functions Making a Single CopyThen Copy or SET Multi Copysort Sort P.01 FNEFAX/MFC Settings and Activity RECEIVE, Setup SEND, Print Reports11 11Printing Reports Press Function/Set, 7 Transmission Verification Xmit ReportActivity Report Interval INTERVAL?Standard Telephone and FCC Notices 12 12Important Information12 2 I M P O R T a N T I N F O R M a T I O N Important Safety Instructions 12 4 I M P O R T a N T I N F O R M a T I O N Change Cartridge 13 13Troubleshooting and Routine MaintenanceTroubleshooting Error MessagesPrintout is jammed YESConnection Fail Disconnected Document JAM COMM.ERRORMachine Error Press Stop KEY Original is jammedPrinting or Receiving Faxes Vertical Black Lines When ReceivingFAX/MFC Does Not Answer When Called If You Are Having Difficulty with Your FAX/MFCSending Faxes Handling Incoming Calls Routine Maintenance Cleaning the ScannerCleaning the Print Head Replacing the Print Cartridge Before You Install Multi-Function Link Package ContentsPC Configuration Requirements Connecting the MFC 660MC to Your PC Product Support Choosing the Software to InstallInstall Multi-Function Link Software On-Line DocumentationInstalling the Multi-Function Link Software Installing the Brother SoftwareOverview of Basic Steps Page Viewing On-Line Documentation Running the Brother Software IntroductionScanSoftTM PaperPort Sending a Fax from Your PCSending a Quick Fax Multi-Function LinkSending a Fax from the Main Menu Sending a Fax from a Windows Application Checklist for the MFC Receiving Faxes into the PCBefore You Begin On your PC Viewing Received FaxesResolution Scanning a DocumentScanning Options Scanning into the PaperPort Viewer ContrastImage Type For FAX 580MC Only 16 16Multi-Function Link optionResolution SpecificationsDisconnected COMM. ErrorCheck Paper Connection FailTEL.INDEX List On-Line Documentation 14-5 On-Screen ProgrammingTOP Cover Open User Settings ReportN D E Remote Retrieval Access Card E M O T E R E T R I E V a L a C C E S S C a R D Visit us on the World Wide Web