Adaptec Customer Support

If you have questions about installing or using your Adaptec product, check this document first—you will find answers to most of your questions here. If you need further assistance, use the support options listed below.

Technical Support Identification (TSID) Number

■Before contacting Technical Support, you’ll need your TSID. The TSID helps us provide more efficient service by accurately identifying your product and support status. The 12-digit TSID can be found on the white barcode-type label included inside the box with your product.

■Affix your TSID label here:

Support Options

■Search the Adaptec Support Knowledgebase (ASK) at http://ask.adaptec.com for articles, troubleshooting tips, and frequently asked questions for your product.

■For support via Email, submit your question to Adaptec’s Technical Support Specialists at http://ask.adaptec.com.

North America

■Visit our Web site at http://www.adaptec.com.

■For information about Adaptec’s support options, call +1 408-957-2550, 24 hours per day, 7 days per week.

■To speak with a Technical Support Specialist,

For Hardware products call +1 408-934-7274, Monday–Friday, 3:00 A.M. to 5:00 P.M., Pacific Time.

For RAID and Fibre Channel call +1 321-207-2000 Monday–Friday, 3:00 A.M. to 5:00 P.M., Pacific Time.

To expedite your service, have your computer in front of you.

■To order Adaptec products, including accessories and cables, call +1 408-957-7274.