3Com 3C971-F manual On-line Technical Services, Access by Modem

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B TECHNICAL SUPPORT

3Com provides easy access to technical support information through the variety of services described in this appendix.

On-line Technical Services

3Com offers worldwide product support seven days a week, 24 hours a day, through the following on-line systems:

■3Com Bulletin Board Service (3ComBBS)

■World Wide Web site

■3ComForum on CompuServe®

■3ComFactsSM automated fax service

3Com Bulletin Board Service

3ComBBS contains patches, software, and drivers for all 3Com products, as well as technical articles. This service is available via modem or ISDN seven days a week, 24 hours a day.

Access by Modem

To reach the service by modem, set your modem to 8 data bits, no parity, and 1 stop bit.

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Contents PCI 155 Fiber Network Adapter User GuideLifetime Warranty Sweden, Finland, Norway 3C971-F Atmlink PCI 155 Fiber 3Com Corporation 5400 Bayfront Plaza Santa Clara, California Contents Troubleshooting Page Figures Prompt for Additional Channels Introduction How to Use This GuideAbout this Guide Conventions Text DescriptionIntroduction 3C971-F ATMLink PCI AdapterProduct Features PCI Technology 3C971-F Adapter Installation KitSoftware Drivers Introduction Tools Required Hardware InstallationInstallation Overview Installing the 3C971-F Adapter Save the screw for later in this sectionInstalling the 3C971-F Adapter Press down gently and ﬁrmly on the board to seat it properly 3SC Duplex Connection Turn on the power to the computer Overview InstallationWindows NT Driver Installation Procedures Overview System Requirements Installing the Adapter Device Driver 1Network Settings Screen Select the Add Adapter button. The dialog box in -2 appearsInsert the device driver diskette in a ﬂoppy disk drive 3Selecting the Floppy DriveIf needed, change the drive designation Select the OK buttonEdit the PCI adapter parameters Edit the signaling transport items 6Conﬁguring the Signaling Transport7Completed Network Settings Select the OK button on the Network Settings screen Edit the TCP/IP parametersWindows NT Driver Installation Installing the Adapter Device Driver Conﬁguring the LAN Emulation Clients LECs Select OK when the TCP/IP Conﬁguration is completeSelect Restart Now to reboot the computer Set the value in the Interrupt list box 10LEC ConﬁgurationSelect the Conﬁgure button Elan Name blankEdit the LEC ATM Adapter items 11LEC ATM Adapter ConﬁgurationWindows NT Driver Installation When all clients are conﬁgured, select the OK button Select the OK button to exit the LEC Conﬁguration dialog boxSelect OK Exit Windows NT and reboot the computer 12LECS/LES Reboot PromptSelect the Remove button Removing a Windows NT DriverSelect the Control Panel icon from the Main group 14Conﬁrming Adapter and Driver Removal Click the OK button in the Network Settings screen Select the Restart Now button to reboot the computerNetware 4.1 Server Driver Installation Loading the Novell NetWare Server Driver Select Driver options Press Insert to install an unlisted driver 3Select Additional DriverInsert the 3Com 3C971-F driver diskette in a ﬂoppy drive 5Notes for Selecting a DriveSelect Yes to copy the driver ﬁles to the server Conﬁguring Network ChannelsPress Enter to select the driver Configuring Network Channels 9Conﬁguring TCP/IP Network Interface Edit Channel number 10Change IPX Frame TypeEnter Elan Name Enter the LECS/LES network addressConfiguring Network Channels Select Save parameters and load driver Press Enter to accept the assigned numberDo one of the following 15Prompt for Additional ChannelsEditing the AUTOEXEC.NCF File 17Selecting the NCF Files EditorFrom the system prompt, enter the command Removing a Driver from NetWareSelect NCF ﬁles options Troubleshooting Startup ProblemsBootup Problems Applications ProblemsAdapter Problems Specifications HardwareMemory Bus InterfaceNetwork Connections Standards ComplianceEnvironment RangeOn-line Technical Services Access by ModemAccess by Isdn Call the telephone number nearest youLog on to CompuServe Press Return to see the 3ComForum main menuSupport from Your Network Supplier Returning Products for Repair Country Telephone Number Fax NumberGlossary ATM ForumCell Call setupCall control Cell switching Connectionless ATMEnd system HeaderIlmi MbpsPacket switching MulticastMultimode NodeService bit rate SignalingVirtual path Token ringVirtual circuit virtual channel VPI Index NumericsLEC Limited Warranty 3Com Corporation FCC Class a Verification Statement Reader Comment Form 3Com Corporation Business Reply Mail