3Com 3C971-F manual Support from Your Network Supplier

Page 71

B-4 Appendix B: Technical Support

	Telephone
Country	Number

Finland	98 001 4444
France	05 90 81 58
Germany	0130 8180 63
Italy	1678 99085

	Telephone
Country	Number

Russia (Moscow	956 0815
only)
Spain	900 964445
Sweden	020 792954
U.K.	0800 626403

Support from Your Network Supplier

If additional assistance is required, contact your network supplier. Many suppliers are authorized 3Com service partners who are qualiﬁed to provide a variety of services, including network planning, installation, hardware maintenance, application training, and support services.

When you contact your network supplier for assistance, have the following information ready:

■Diagnostic error messages

■A list of system hardware and software, including revision levels

■Details about recent conﬁguration changes, if applicable

If you are outside the U.S. and Canada, contact

your local 3Com sales ofﬁce to ﬁnd your authorized service provider:

	Telephone				Telephone
Country	Number			Country	Number

Australia				Japan	(81) (3)
(Sydney)	(61)	(2) 959 3020			33457251
(Melbourne)	(61)	(3) 653 9515		Mexico	(525) 531 0591
Belgium*	0800 71429			Netherlands*	06 0227788
Brazil	(55)	(11) 546		Norway*	800 13376
	0869

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Contents Network Adapter User Guide PCI 155 FiberLifetime Warranty Sweden, Finland, Norway 3C971-F Atmlink PCI 155 Fiber 3Com Corporation 5400 Bayfront Plaza Santa Clara, California Contents Troubleshooting Page Figures Prompt for Additional Channels Introduction How to Use This GuideAbout this Guide Text Description Conventions3C971-F ATMLink PCI Adapter IntroductionProduct Features PCI Technology 3C971-F Adapter Installation KitSoftware Drivers Introduction Tools Required Hardware InstallationInstallation Overview Save the screw for later in this section Installing the 3C971-F AdapterInstalling the 3C971-F Adapter Press down gently and ﬁrmly on the board to seat it properly 3SC Duplex Connection Turn on the power to the computer Overview InstallationWindows NT Driver Installation Procedures Overview System Requirements Installing the Adapter Device Driver Select the Add Adapter button. The dialog box in -2 appears 1Network Settings Screen3Selecting the Floppy Drive Insert the device driver diskette in a ﬂoppy disk driveSelect the OK button If needed, change the drive designationEdit the PCI adapter parameters 6Conﬁguring the Signaling Transport Edit the signaling transport items7Completed Network Settings Edit the TCP/IP parameters Select the OK button on the Network Settings screenWindows NT Driver Installation Installing the Adapter Device Driver Conﬁguring the LAN Emulation Clients LECs Select OK when the TCP/IP Conﬁguration is completeSelect Restart Now to reboot the computer 10LEC Conﬁguration Set the value in the Interrupt list boxElan Name blank Select the Conﬁgure button11LEC ATM Adapter Conﬁguration Edit the LEC ATM Adapter itemsWindows NT Driver Installation Select the OK button to exit the LEC Conﬁguration dialog box When all clients are conﬁgured, select the OK button12LECS/LES Reboot Prompt Select OK Exit Windows NT and reboot the computerSelect the Remove button Removing a Windows NT DriverSelect the Control Panel icon from the Main group 14Conﬁrming Adapter and Driver Removal Select the Restart Now button to reboot the computer Click the OK button in the Network Settings screenNetware 4.1 Server Driver Installation Loading the Novell NetWare Server Driver Select Driver options 3Select Additional Driver Press Insert to install an unlisted driver5Notes for Selecting a Drive Insert the 3Com 3C971-F driver diskette in a ﬂoppy driveSelect Yes to copy the driver ﬁles to the server Conﬁguring Network ChannelsPress Enter to select the driver Configuring Network Channels 9Conﬁguring TCP/IP Network Interface 10Change IPX Frame Type Edit Channel numberEnter the LECS/LES network address Enter Elan NameConfiguring Network Channels Press Enter to accept the assigned number Select Save parameters and load driver15Prompt for Additional Channels Do one of the following17Selecting the NCF Files Editor Editing the AUTOEXEC.NCF FileRemoving a Driver from NetWare From the system prompt, enter the commandSelect NCF ﬁles options Startup Problems TroubleshootingApplications Problems Bootup ProblemsAdapter Problems Bus Interface SpecificationsHardware MemoryStandards Compliance Network ConnectionsRange EnvironmentAccess by Modem On-line Technical ServicesCall the telephone number nearest you Access by IsdnPress Return to see the 3ComForum main menu Log on to CompuServeSupport from Your Network Supplier Country Telephone Number Fax Number Returning Products for RepairATM Forum GlossaryCell Call setupCall control Header Cell switchingConnectionless ATM End systemMbps IlmiNode Packet switchingMulticast MultimodeSignaling Service bit rateVirtual path Token ringVirtual circuit virtual channel VPI Numerics IndexLEC Limited Warranty 3Com Corporation FCC Class a Verification Statement Reader Comment Form 3Com Corporation Business Reply Mail