Cisco Systems CTSMX20042K9 Receiving another incoming call, Features when putting someone on hold

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Cisco TelePresence System Profile Series, Codec C Series, Quick Set C20, MX200

Contents

Getting started

Placing calls

Using directories

In-call features

Settings

User guide

Contact us

Receiving another incoming call

This is an optional feature that may, or may not, be present on your system. If in doubt, ask your System Administrator.

Assume that you are in a call. This call can be a point-to-point call or a multisite call. Furthermore assume that another person calls you.

You may now:

•Tap Accept to include the incoming call in the conference.

•Tap Decline to carry on as you did.

•Tap Accept & Hold Current to accept the call, while at the same time put the current call on hold.

•Tap Accept & End Current to accept the call, while at the same time end the current call.

•Tap Ignore to carry on as you did, without sending decline signal to the other end.

Even an entire group can be put on hold, so the above options apply equally well to point-to-point calls as to multisite calls.

Features when putting someone on hold

This is an optional feature that may, or may not, be present on your system. If in doubt, ask your System Administrator.

If you have put one on hold, tap that one to resume.

You may now:

•Tap Swap to put the other on hold instead.

•Tap Join to include the one on hold in the current call.

•Tap Transfer to connect the one on hold to somebody else.

If you are in a point-to-point call only, you may still put the other party on hold and transfer the other party to someone else.

See “Transferring an ongoing call” on page 23 for more.

D14582.07 User guide Profile Series, Codec C Series, Quick Set C20, MX200, July 2011.	22	www.cisco.com
All contents are copyright © 2010–2011 Cisco Systems, Inc. All rights reserved.

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Contents Use with Cisco TelePresence Touch What’s in this guide? Administrator settings-Call settingsAdministrator settings-Reset History Searching Directory FavoritesGetting started Scroll in lists Basics of the Touch ControllerAs outlined Tap Camera control to gain Selfview and camera controlEntering Camera Control will Tap More then tap Adding a near end camera presetFor the new preset PressChanging an existing near end camera preset Tap Update to current positionRemoving an existing near end camera preset Tap More Then tap Tap the field to the rightCamera whitebalance, exposure, and backlight compensation Tap Camera Control & Settings to openBacklight compensation improves Do not disturb Sound mattersRing tones and sounds Receiving callsPlacing calls Calling someone by entering the URI Search or Dial field Searching and calling an entry in any of the lists Then tap Favorites , Directory , or History Calling an entry in one of the listsEntries, if needed Calling more than one Using Favorites Directory and History Favorites HistoryDirectory SearchingIn-call features On or off Features in a call-an overviewLayout lets you Change the layout Gain access MultiSite onlyUser guide Calling participants to add them to an ongoing call Multiway Features when putting someone on hold Receiving another incoming callTransferring an ongoing call Select whom to transfer to in the usual wayUsing Touch Tones Dtmf in a call Near end camera control Near end camera presetsFar end camera control in a call only Sharing contents-conducting presentations Main frame. Identical sizes Nothing else is Layout controlSpeaks gets Shown in frames Full screen ShownSettings SettingsGaining access to the Settings Access the Settings as followsSystem Information Call Status Camera Control & Settings Ringtone & Sound Settings Administrator settings-Date, Time & Location Administrator settings-Call settings Administrator settings-IP settings for the codec Administrator settings-IP settings for the Touch controller Administrator settings-Pairing An H.323 alias Administrator settings-H.323 settingsGatekeeper discovery Manual or Automatic Administrator settings-SIP settings Administrator settings-Provisioning Administrator settings-Multiway Settings Administrator settings-EMC Resilience mode Administrator settings-Reset Contact us