
| Problem | Possible Cause | Solution | 
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| The printer | The printer cable is | Disconnect the printer cable and | 
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| prints, but the | loose or defective. | reconnect. Try a print job that you have | 
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| text is wrong, | 
 | already printed successfully. If possible, | 
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| garbled, or | 
 | attach the cable and printer to another | 
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| incomplete. | 
 | computer and try a print job that you | 
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| 
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 | know works. Finally, try a new printer | 
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| 
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 | cable. | 
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| 
 | The wrong printer | Check the application’s printer selection | 
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| 
 | driver was selected. | menu to ensure that your printer is | 
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| 
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 | selected. | 
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| 
 | The software | Try printing a job from another | 
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| 
 | application is | application. | 
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| 
 | malfunctioning. | 
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| Pages print, | The toner cartridge is | Redistribute the toner, if necessary. See | 
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| but are blank. | defective or out of | page 4.3. | 
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| 
 | toner. | If necessary, replace the toner cartridge. | 
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| 
 | The file may have | Check the file to ensure it does not | 
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| 
 | blank pages. | contain blank pages. | 
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 | 5 | 
| 
 | Some parts, such as | Contact a service representative. | |
| 
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 | ||
| 
 | the controller or the | 
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| 
 | board, may be | 
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| 
 | defective. | 
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| Internal error | Memory shortage | Simplify the page layout and remove | 
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| sheet prints. | occurs. | unnecessary graphics from your job. | 
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ATTENTION:
If you have any printing problem after your printer prints about 50,000 pages, you must contact the customer service to replace the transfer roller.
SOLVING PROBLEMS 5.5