Samsung SRP-500 manual Troubleshooting, Self test, Running the self test

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1-7. Self test

The self test lets you know if your printer is operating properly.

It checks the control circuits, printer mechanisms, print quality, ROM version, and DIP switch settings.

The test is independent of any other equipment or software, so it is a good idea to run it when you first set up the printer or if you have any trouble. If the self test works correctly, the problem is in the other equipment or the software, not the printer.

Running the self test

1)Make sure the printer is turned off and the printer cover is closed properly.

2)While holding down the Feed button, turn on the printer and continue to hold until the paper begins to feed.

The self test prints the printer settings and cuts the paper and pauses. (The power light blinks.)

3)Press the Feed button to continue printing the rolling ASCII pattern. Repeat for the nozzle pattern, receipt pattern and NV bit image(s).

4)The self test mode terminates after printing NV bit image(s) automatically.

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Chapter 2

Troubleshooting

This chapter gives solutions to some printer problems you may have.

2-1. The printer does not start printing.

Are any of the control panel lights on?

If no control panel lights are on, check the following:

Make sure that the printer is turned on.

Make sure that the power supply cable is correctly plugged into the printer and to the power outlet.

If any of the lights are on, please check the following:

If the Power light is blinking, the printer is not yet ready.

Wait until the light quits blinking and the printer is ready to use.

If the Error light is on (but not blinking), the printer is off line. Check to see that the covers are closed and check the paper state. See Chapter 1 for instructions on installing or replacing the paper roll.

If the Error light is blinking, there is an error.

In this case, turn off the printer for a few seconds and then turn it back on. If the light is still blinking, call your supervisor or service person.

If the Cartridge lights (LH/RH) is on, check the cartridges in the printer. See chapter 1 for instruction on installing new ink cartridges.

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Contents SRP-500 Do not let water or other foreign objects Printer ReachTaking following measures EMC and Safety standards Applied Table of contents Front view Rear view IntroductionChoosing a place for the printer Setting up the printerUnpacking Connecting the interface cable Connecting the cablesConnect the AC adapter according to the following procedure Installing or replacing paper roll Installing new Ink cartridges Clean Button Using the control panelControl panel Power LED Error LEDIf any of the lights are on, please check the following TroubleshootingSelf test Running the self testPrinting is poor Cleaning the print headPrinter stops printing You want to check the operation of the printer by itselfYou want to check a software program DIP switch settingsSetting the DIP switches DIP switch functionsChanging the DIP switch setting Code table 3 PC860 Portuguese 4 PC 863 Canadian French 5 PC 865 Nordic 16 CP1252 WinLatin1 17 PC 866 Russian 18 CP 852 DosLatin2 19 PC 858 Euro 21 MS-DOS 862 Israel 22 MS-DOS 864 Arabic 23 MS-DOS 874 Thai Commands Control commands listName Horizontal tab Format Command descriptionsCharacter Code Tables = 2 Off-line status DLE EOT nName Real-time status transmission Format Name Real-time request to printer Format = 3 Error statusDLE ENQ n ESC SP nName Select print modes Format Name Select/cancel user-defined character set FormatESC ! n ESC % nName Define user-defined characters Format ESC & y c1 c2 x1 d1...dy x x1... xk d1... dy x xkESC * m nL nH d1...dk ESC = n ESC nESC 3 n ESC D n1... nk NUL ESC ? nESC J n ESC E nESC G n ESC U n ESC R nESC a n Name Select paper sensorsto stop printing Format ASCll ESC c 3 nESC c 4 n ESC g0 k nH nL kd1…dmk ESC c 5 nESC d n ESC t n ESC mESC p m t1 t2 Name Transmit paper sensor status Format Name Turns on/off upside-down printing mode FormatESC GS I n GS a pL pH n mGS a n Name Enable/Disable Automatic Status Back Format① GS V m ② GS V m n Third byte paper sensor information Default n = ReferenceFirst byte printer information Second byte printer informationStatus B GS j nReference information Printing specificationPaper specification Ink cartridge specificationReliability Electrical characteristicsDimensions & Weight Optional featuresMemo ………..………………………………………………