Samsung CLP-600 manual Solving Problems, Troubleshooting Checklist, Status Response

Page 43

7 Solving Problems

This chapter provides helpful information for what to do if you encounter an error while using your printer.

This chapter includes:

•Troubleshooting Checklist

•Solving General Printing Problems

•Clearing Paper Jams

•Solving Print Quality Problems

•Understanding Display Messages

•Common Windows Problems

•Common Macintosh Problems

•Common Linux Problems

Troubleshooting Checklist

If the printer is not working properly, consult the following checklist. If the printer does not pass a step, follow the corresponding troubleshooting suggestions.

Status

Response

 

 

Make sure that the On

• If the button light is off, check the power cord

Line/Continue button

connection. Check the power switch. Check the

on the control panel is

power source by plugging the power cord into

green and “Ready” is

another outlet.

shown on the

• If the button light is red, check the display

SmartPanel program

message and go to “Understanding Display

window or the control

Messages” on page 7.14.

panel display (CLP-600N

 

only).

 

 

 

Print a demo page to

• If a demo page does not print, check the paper

verify that the printer is

supply in the paper tray.

feeding paper correctly.

• If the paper jams in the printer, go to “Clearing

See 2.7.

Paper Jams” on page 7.4.

 

• If an error message appears on the display, go

 

to “Understanding Display Messages” on

 

page 7.14.

 

 

Check the demo page to

If there is a print quality problem, go to “Solving

see if it is printed

Print Quality Problems” on page 7.12.

correctly.

 

 

 

Print a short document

• If the page does not print, check the cable

from a software

connection between the printer and the

application to verify that

computer.

the computer and printer

• Check the print queue or print spooler to see if

are connected and are

the printer has been paused.

communicating correctly.

• Check the software application to ensure that

 

you are using the proper printer driver and

 

communication port. If the page is interrupted

 

during printing, go to “Solving General Printing

 

Problems” on page 7.2.

 

 

If completing the

• See “Solving General Printing Problems” on

checklist does not

page 7.2.

resolve the printer

• See “Understanding Display Messages” on

problem, check the

page 7.14.

following troubleshooting

• See “Common Windows Problems” on

sections.

page 7.17.

 

• See “Common Macintosh Problems” on

 

page 7.17.

 

• See “Common Linux Problems” on page 7.17.

 

 

7.1

Solving Problems

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Contents Page Page Country Customer Care Center Web Site Contents Clearing Paper Jams Configuring Network Parameters on the Control PanelReplacing Supplies Your printer’s embedded web page opensImportant Precautions and Safety Information Recycling Regulatory Compliance Statements Replacing the Fitted Plug for UK Only Introduction Special FeaturesFront View Printer ComponentsRight Side View Components may differ from one country to another Setting Up Your PrinterUnpacking Printer software CDInstalling the Toner Cartridges Grip Load paper with the print side facing up Loading PaperSlide the tray back into the printer Changing the Size of the Paper in the Tray For Local Printing Connecting a Printer CableFor Network Printing CLP-600Nonly Using an Ethernet CableTurning the Printer On Printing a DemoChanging the Display Language Installing the Printer SoftwareSystem Requirements First Watermark Overlay Printer Driver FeaturesPrinter driver Feature Win98SEButtons Using the Control PanelCancel button Understanding the Control PanelButton Description Information Menu Using Control Panel Menus CLPAccessing Control Panel Menus Overview of Control Panel MenusColor Menu Setup MenuPrinter Menu Network Menu Netware Protocol Wlan DefaultFrame type Reset Network Configuration Print Net CFGGuidelines for Paper and Special Materials Using Print MaterialsChoosing Paper and Other Materials Sizes and CapacitiesUsing the Optional Tray Using Tray1Using the Multi-purpose Tray Using the Manual Feed Printing on Envelopes Printing on Special Print MaterialsLoad envelopes into the Multi-purpose Tray only Printing on Preprinted Paper Printing on LabelsPrinting on Card Stock or Custom- sized Materials Printing a Document Canceling a Print JobPrinting a Document Canceling a Print Job Basic PrintingIf you have an CLP-600N Printing a ConfigurationMaintaining Your Printer If you have an CLP-600Toner Cartridge Life Expectancy Replacing SuppliesManaging Toner Cartridges Toner Cartridge StorageMaintaining Your Printer Replacing Toner Cartridges Replacing the Paper Transfer Belt Turn the printer on Replacing the Fuser Unit Do not touch the green surface, the OPC drum, on the front Cleaning the PrinterCleaning the Outside of the Printer Cleaning the Inside of the PrinterStart a web browser, such as Internet Explorer from Windows To access SyncThru Web ServiceLine/Continue button Solving ProblemsTroubleshooting Checklist Status ResponseProblem Possible Cause Solution Solving General Printing ProblemsDraft Select Download as Bit ImageAdvanced Options window To Normal or600N only Jam Clearing Paper JamsPaper Feed Area Message CLP Location GoToMulti-purpose Tray Inside the Printer Paper Exit Area Solving Problems Optional Tray2 Open the outer jam cover in Tray2 Solving Problems Problem Solution Solving Print Quality ProblemsTips for Avoiding Paper Jams Vertical Color or BlackBackground Toner smearUnderstanding Display Messages Printer Install Indicated color Low Heat Error Fuser is abnormallyLow Persists, call for service Engine Fuser Over Heat Error Fuser is abnormallyReplace Tray1 Life span Contact a service Pick-roller Mode Ready Color CorrespondingPrint quality is not Optimal. When ‘Color Toner Empty’ Life span When the Replace Transfer Belt SoonCommon Macintosh Problems Common Windows Problems Common Linux ProblemsProblem Possible Cause and Solution Denied errors N-up feature is achieved through postAm using BSD lpr Using CupsAbout Sharing the Printer on a Network Using Your Printer on a NetworkSetting Up a Network Connected Printer Configuring Network Parameters on the Control PanelStatic Addressing Printing a Network ConfigurationSetting Network Protocols Configuring TCP/IPConfiguring IPX Frame Types Dynamic Addressing BOOTP/DHCPPress the Upper Level button 13Press the On Line/Continue button to return to ready mode Restoring the Network ConfigurationRebooting the Network Interface Card Configuring the Wireless NetworkHexadecimal Alphanumeric Restoring the Wireless ConfigurationBit WEP Digits Characters 26digits Precautions When Installing Printer Options Installing Printer OptionsInterface Card Package Installing a Network InterfaceInstalling Printer Options Installing Printer Options Overview SpecificationsPrinter Specifications Paper SpecificationsSupported Sizes of Paper Guidelines for Using Paper10.2 Printer and Paper Storage Environment Paper SpecificationsPaper Output Capacity Paper Input CapacityLabels EnvelopesInside 6.8 outside 6.8 components IndexSoftware section Contents Sharing the Printer Locally For a USB-connected Macintosh Typical Installation Installing Printer Software in WindowsInstalling Printer Software Installing Software for Local PrintingCustom Installation Select the components to be installed and click Next Select Custom installation. Click NextInstalling Software for Network Printing Custom Installation Installing Printer Software in Windows Select the components you want to reinstall and click Next Reinstalling Printer SoftwareChanging the Software Language Next Removing Printer SoftwareSelect your printer driver from the Name drop-down list Orientation Printer SettingsLayout Tab Select Printers and Faxes Select your printer driver iconSource Paper TabAdvanced Options Color ModeGraphics Tab QualityAbout Tab Extras TabPrinter Tab Using Help Using a Favorite SettingPrinting Multiple Pages on One Sheet of Paper N-Up Printing Advanced PrintingPrinting Booklets Printing PostersNone Printing on Both Sides of PaperFitting Your Document to a Selected Paper Size Printing a Reduced or Enlarged DocumentClick OK and start printing Using WatermarksUsing an Existing Watermark Creating a WatermarkDeleting a Watermark Using OverlaysWhat is an Overlay? Editing a WatermarkUsing a Page Overlay If necessary, click Confirm Page Overlay When Deleting a Page OverlayList box Click Delete Overlay Check the Share this printer box Setting Up a Host ComputerSetting Up a Client Computer Sharing the Printer LocallyToner Level Using Smart PanelOpening the Troubleshooting Guide Understanding Smart PanelYou can view Printer Settings Utility help on screen Using Printer Settings UtilityChanging the Smart Panel Program Settings Using Onscreen HelpRecommended Capacities Using Your Printer in LinuxSystem Requirements Supported OSInstalling the Printer Driver Changing the Printer Connection Method Uninstalling the Printer Driver Using the Configuration ToolSelect Complete uninstall and then click Uninstall Changing Llpr Properties Uninstalling the Printer driver Using Your Printer with a MacintoshInstalling Software for Macintosh Install the Printer driverSelect Socket/HP Jet Direct in Printer Type Setting Up the PrinterFor a Network-connected Macintosh For a USB-connected MacintoshPrinting a Document Changing Printer SettingsLayout Setting PrintingPaper Type Printer Features SettingResolutionQuality Printing Multiple Pages on One Sheet of PaperWindows 15 toner save 15 true-type option Language, change 10 Layout properties, setPage Rev .0
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