Arcam AVR250 manual Troubleshooting

Troubleshooting

There are no lights on the unit:

Check that:

nthe power cord is plugged into the AVR250 and the mains socket outlet it is plugged into is switched on.

nthe power button is pressed in.

nthe mains fuse in the plug (if applicable) has not blown. The AVR250 requires a 6-amp fuse, or greater.

If a red LED is present, the AVR250 is in stand-by mode. Press any source button on the front panel or on the remote control.

The unit responds erratically or not at all to the remote control:

Check that:

nthere are fresh batteries in the remote control.

nthe Remote IR receiver is visible (this is located in the middle of the front-panel display) and that you are pointing the remote control towards it.

The front panel display is blank:

Check that:

nthe display hasn’t been turned off. Press the DIS button on the remote control.

No picture is produced:

Check that:

nyour viewing device is turned on and switched to display your AVR250. Test by pressing the MENU button on the AVR250 or AVR250 remote and look for the AVR250 ‘Main Menu Screen 1’ displayed on your device.

nthe correct video input is selected on the AVR250

nthe video source is on, is operating normally, and is in ‘play’ mode if appropriate.

The video source is different from the audio:

Check that:

nthe video and audio inputs are correctly selected in ‘Main Menu Screen 1’. Press MENU, then change

either the video or audio source by first using the navigation5and6buttons, then use the source buttons to select the correct input.

nthe digital audio inputs and HQ video inputs are correctly assigned to their sources on the ‘Digital Settings’ page in the Set-up Menu.

There are bright edges or ‘ghosts’ on the picture:

Check that:

nthe cables used for video connections are designed for that purpose (i.e., they are 75Ω coaxial cables).

nthe ‘Sharpness’ control on your video display device is switched off or set near minimum.

There is no on screen display (OSD):

Check that:

nyour video display device is connected to your AVR250 correctly.

nthe on-screen display has not been turned off on the ‘Video Settings’ page in the Set-up Menu.

nif you are using a component display, check that the AVR250 is set for component video. See the ‘Basic Set-up’ section.

OSD Display is pink/red:

If a component video signal is fed into the AVR250 when the ‘HQ Video’ setting is set to RGB you will have a pink/red OSD.

To correct this you must set the ‘HQ Video’ line on the General Settings menu to ‘Component’.

No On-Screen Display (OSD) overlaid on video:

The AVR250 cannot overlay video onto progressive scan or HDTV signals. In this case, the AVR250 creates a full screen display with a black background for the menus and turns off the pop up messages.

No sound is produced:	English
Check that:
n the correct input has been selected.
n the source equipment is on, is operating normally, and
is in ‘play’ mode if appropriate.
n the volume is turned up to a reasonable level and
‘MUTE’ is not displayed on the front panel display.
n your power amplifier(s) (if any) are turned on and
working correctly.
n you have assigned the digital input to the correct
source button.
n the AVR250 is not in Stereo Direct mode with with only
a digital signal supplied.
The sound is poor or distorted:
Check that:

nthe cables to that source and to the power amplifier are making a good connection. If necessary withdraw the cable from the connector and plug it back in again. (Turn the power off before doing this)

nyou have not excessively reduced the input sensitivity on the ‘Input Trims’ page in the Set-up Menu if an analogue input has been selected. Check that the input is not clipping by using the ‘Analogue Settings’ page.

nyou have selected the correct size of speakers to suit your system on the ‘Speaker Sizes’ page in the Set-up Menu.

Sound only comes from some of the speakers:

Check that:

nyou have an appropriate surround-sound source selected and playing.

nthe DVD disc is encoded in the appropriate format, and that the correct format has been selected in the disc menu of the DVD player (if applicable).

nthe DVD player has been set to output ‘Bitstream’ audio on the digital output.

nthe display window indicates that the disc you are playing is a multi-channel recording.

nall the speakers are correctly connected, and are secure.

nyou have not selected ‘Stereo’ in the mode selection.

nyour speaker balance is correct.

nall amplifiers are turned on and all channels are working correctly.

nyou have configured your AVR250 to include all the speakers in your system.

Unable to select Dolby Digital or DTS decoding modes:

The AVR250 can only apply Dolby Digital and DTS decoding to sources which have been encoded in the same format.

Check that:

na digital source is selected and connected.

nthe source is playing appropriately encoded material.

nthe DVD disc is encoded in the appropriate format, and that the correct format has been selected in the disc menu of the DVD player (if applicable).

nthe DVD player has been set to output ‘Bitstream’ audio on the digital output.

When playing a Dolby Digital DVD, the AVR250 selects Dolby Pro Logic:

Check that:

nyou have a digital connection from your DVD player.

nsometimes Dolby Digital DVD discs contain material at either the beginning or the end of the main movie that is not in full 5.1 format, but in two-channel or Pro Logic encoding.

AVR250

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