Motorola DCT1800 installation manual If You Need Help, Calling for Repairs

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Introduction1-3

If You Need Help

If you need assistance while working with the DCT1800, contact the Motorola Technical Response Center (TRC):

!Inside the U.S.: 1-888-944-HELP (1-888-944-4357)

!Outside the U.S.: 215-323-0044

!Online: http://broadband.motorola.com/noflash/websupport.html.

The TRC is open from 8:00 AM to 2:00 AM Eastern Time, Monday through Friday and 10:00 AM to 5:00 PM Eastern Time, Saturday. When the TRC is closed, emergency service only is available on a call-back basis. Web Support offers a searchable solutions database, technical documentation, and low priority issue creation/tracking 24 hours per day, 7 days per week.

Calling for Repairs

If repair is necessary, call the Motorola Repair Facility at 1-800-227-0450for a Return for Service Authorization (RSA) number before sending the unit. The RSA number must be prominently displayed on all equipment cartons. The Repair Facility is open from 8:00 AM to 5:00 PM Central Time, Monday through Friday.

When calling from outside the United States, use the appropriate international access code and then call 956-541-0600to contact the Repair Facility.

When shipping equipment for repair, follow these steps:

1Pack the unit securely.

2Enclose a note describing the exact problem. Complete and enclose the checklist provided with the unit.

3Enclose a copy of the invoice that verifies the warranty status. Ship the unit PREPAID to the following address:

Motorola, Inc.

Broadband Communications Sector Attn: RSA #___________

c/o Rudolph Miles and Sons 2500 Courage Boulevard Brownsville, TX 78521

DCT1800 Installation Manual

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Contents Installation Manual DCT1800 Page Page Contents Diagnostics TroubleshootingSpecifications Abbreviations and AcronymsFigures Tables Introduction DCT1800 advanced set-topRelated Documentation Using This ManualDocument Conventions If You Need Help Calling for RepairsFront Panel OverviewDCT1800 front panel Function Rear PanelKeyItem DCT1800 rear panelRemote Controls Motorola universal remote controlKeyItemDescription Installing Batteries in Remote Control Back view of remote controlInstalling the DCT1800 InstallationBefore You Begin Standard Cabling Diagram Standard cablingStandard VCR Cabling Diagram Standard VCR cablingComposite Baseband Cabling Diagrams Standard baseband cablingComposite VCR cabling Stereo Cabling Diagram Baseband Audio through the VCRAudio through VCR/audio output on TV Receiver Cabling Diagrams Audio through A/V ReceiverOperational Check Feature Testing ProcedureCold Initialization Problem TroubleshootingPossible Solution Specifications Ac voltage Power dissipationWeight Surge protectionDiagnostics Accessing DiagnosticsCursor UP Navigating the DiagnosticsCH/CUR + Cursor Down Cursor RightGeneral Status Figure B-2 DCT1800 StatusField Description Initialization Status Errors Code Flash Sequence EMM Out-of-Band OOB StatusYES FIXCUR Freq LKCEMM Data Indicator Table B-5 In-band Diagnostic FieldsData Activity Indicator In-band StatusFair SNRGood PoorAudio/Video Status Status DescriptionDCT1800 Unit Address Unit AddressTable B-7 Unit Address Fields Network AddressMulticast 16 Address Firmware VersionSeed Health Current Channel Status Figure B-8 Current Channel StatusTable B-8 Current Channel Status Fields AuthorizationService TypeOSD Variable State Table B-9 Current Channel Status VariablesTvpc Required / Not Required Renewable Security SystemTable B-10 Renewable Security Fields CryptoDisabled Upstream Modem Starvue II DiagnosticsEnabled IppvTable B-12 APP Code Modules Fields Application APP Code ModulesModule Memory Status UPM Interactive InfoTable B-14 Interactive Info Fields Upstream IDMAC Frequency Table Message Types In-band Program Map Table PMT In-band Program Association Table PATTask Status In-band Multicast Address Filter Keyboard / LED Diagnostics Figure B-20 Keyboard / LED DiagnosticsMgbi