13. Trouble Shooting
4.No or poor sound
-Check that your AV cable is connected correctly.
-Check the volume levels of your TV set and the product.
-Check if the product or TV is on mute.
-Check audio type or soundtrack option in the AV menu.
5.Remote control does not operate.
-To control the product, the top end of the remote control should point directly towards the receiving part of the product.
-Remove and reinsert the batteries in the remote control.
-Replace the batteries in the remote control for a new set.
6.Cannot make reservations.
-Check that no previous reservations are conflicting with the new reservation.
-Check that the product is switched on at the time of the reservation.
7.Cannot watch scrambled channels.
-Check that you have the appropriate Smartcard and
-Check in the menu that the product is detecting the Smartcard and
-Check in the menu that you have a valid and working subscription to the channels you wish to view.
-Ensure that the Smartcard or
8.No password information is given.
-The default password is always 0000.
9.Channel search does not work.
-Make sure that the antenna setting in the menu is correct.
10.Cannot update new software.
-You can get an update. If the product does not show a message requesting update, that means no software is available.
11.Cannot watch pay channels.
-Check in the menu that you have a valid and working subscription to the channels you wish to view.
-Contact your network operator for more information.
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