Panasonic DMP-BD80, DMP-BD60 warranty Troubleshooting guide, To reset this unit, Power, Operation

Page 42

Troubleshooting guide

Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the solutions indicated in the chart do not solve the problem, refer to “Customer Services Directory (United States and Puerto Rico)” on page 46 if you reside in the U.S.A.and Puerto Rico, or refer to “Product information” on page 48 if you reside in Canada.

The following do not indicate a problem with this unit:

≥Regular disc rotating sounds.

≥Image disturbance during search.

To reset this unit

Page

To restore the unit if it freezes due to one of the safety devices being activated

To return all settings to the factory preset

To return to the factory preset

(No setting)

≥Press and hold [POWER Í/I] on the main unit for 3 seconds. (The settings remain unchanged.)

≥Select “Yes” in “Restore Default Settings” in the Setup menu.

This returns all values in the Setup menu and the on-screen menu, except for “Remote Control Code”, “On-screen Language”, “IP Address/DNS Settings”, “Proxy Server Settings”, “DVD-Video Ratings”, “BD-Video Ratings” and “Network Service“ to the default settings.

≥Reset the unit as follows:

1Press [POWER Í/I] on the unit to turn off the unit.

2Press and hold [;], [POWER Í/I] and [< OPEN/CLOSE] on the unit at the same time for more than 5 seconds until “HELLO” is displayed on the unit.

3The power will turn on and then turn off.

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36

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Power

Power of this unit is turned

≥If connected with an “HDAVI Control 4” compatible TV (VIERA) with the “Auto

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off when the input for the TV

power stand-by” setting activated on the TV, when switching the TV input, the unit

 

is switched.

will be automatically turned to standby. For details please read the operating

 

 

instructions of the TV.

 

Operation

 

 

42

Cannot operate the television or amplifier/ receiver.

The remote control doesn’t work properly.

The unit is on but cannot be operated.

Play fails to start even when [1] (PLAY) is pressed. Play starts but then stops immediately.

Cannot eject disc.

Start up is slow.

It takes time before play starts.

Played back image is distorted or does not playback correctly. ([AVCHD])

Cannot set “On” in “24p Output”.

≥Change the manufacturer code of the remote control. In some cases, even if you change the code, the remote control may not be operated depending on the type of the televisions or amplifiers/receivers.

≥It may be necessary to set the manufacturer code or the remote control code again after changing the batteries for remote control.

≥The remote control and main unit are using different codes. Change the code on the remote control.

≥The batteries are depleted. Replace them with new ones.

≥Confirm the correct drive is selected.

≥One of the unit’s safety devices may have been activated. Reset the unit as follows:

1Press [POWER Í/I] on the main unit to switch the unit to standby.

If the unit doesn’t switch to standby, press and hold [POWER Í/I] on the main unit for about 3 seconds. The unit is forcibly switched to standby.

Alternatively, disconnect the AC power supply cord, wait one minute, then reconnect it.

2Press [POWER Í/I] on the main unit to switch it on. If the unit still cannot be

operated, consult the dealer.

≥Condensation has formed. Wait 1 to 2 hours for it to evaporate.

≥Insert the media correctly with the label facing up. ≥The media is dirty.

≥You tried to play a blank media or unplayable media on this unit.

≥[DivX]: If playing DivX VOD content, refer to the homepage where you purchased it.

≥The unit may have a problem. While the unit is off, press and hold [;] and

[< OPEN/CLOSE] on the main unit at the same time for about 5 seconds to force the tray to eject. Remove the disc and consult the dealer.

≥Make sure that “Quick Start” is set to “On”. If connected with an HDAVI Control 4 compatible TV (VIERA) with the “Stand-by power save” setting activated on the TV, even with “Quick Start” set to “On”, when the TV is in standby mode, the unit may take some time to startup.

≥Start up takes time in the following situations.

–Immediately after a power failure or the AC power supply cord is connected. –When the unit is connected with an HDMI cable.

≥[DivX]: This is normal on DivX video.

≥High definition video (transfer rate of 18 Mbps or faster) cannot be played back correctly if it was recorded on a DVD compatible to double speed or slower.

≥Only when the unit is connected to the HDMI terminal of a TV supporting 24p you can select “On”. In some cases where the unit is connected to a TV via an amplifier/receiver through the HDMI terminals, you may not be able to select “On”. In this case, connect the unit to a TV through the HDMI terminal and connect it to the amplifier/receiver through any terminal other than HDMI.

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5, 15, 36

36

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6, 7

26

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RQT9378

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Contents If you have any questions contact CanadaThe warranty can be found onRegion management information Canada1-800-561-5505FCC Note Following Applies only in the U.S.ADisc and card handling MaintenanceUnit and media care To dispose or transfer this unitTable of contents Remote control Audio/Video cable Batteries Accessory informationUsing the remote control AC power supply cord Hdmi cableMedia Disc, card and USB device information Commercially sold discsUser recorded media SD Memory Card* from 8 MB to 2 GB SD cardsDiscs that cannot be played in this unit Sdhc Memory Card from 4 GB to 32 GBEnjoying High Bit rate Audio of BD-Video BD-V Audio and video informationAbout audio from audio output terminals Hdmi AV OUT/DIGITAL Audio OUT Coaxial BD80/OpticalTo return to the previous screen Necessary settings for audio outputRegarding 24p output BD-V To exit the screenConnections About terminalConnecting to your TV, via Video OUT Connecting to your TV, via Hdmi AV OUTConnecting to your TV, via Component Video OUT Video Connections TVDigital Audio Connections Connecting to Hdmi AV OUT terminalConnecting to Digital Audio Output terminal Analog Audio ConnectionsAC power connection AudioRemote control and unit reference guide Power button Power Í/IPress Í Power SettingEasy Setting For televisionsAutomatically check the firmware Firmware updatesBroadband network connection Manually updating the firmwareSetting the IP address Network settingsTesting of IP Address/DNS Settings Setting the DNS-IPSetting the proxy server Setting the connection speedTesting of Proxy Server Settings Press 3, 4 to select Proxy Address and press OKBasic play Playing video contents Inserting or removing a mediaBasic play Playing video contents Press 3, 4 to select the item Press OK Showing Functions menuPress Functions Insert a disc or SD cardEnjoying BD-Live discs with Internet Enjoying BD-Live or Bonusview in BD-Video BD-VPress PIP Insert an SD cardChapter playback DVD-VR Playing music CD MP3Press 3, 4, 2, 1 to select the album and press OK Playing still pictures JpegInsert a disc, SD card or USB device Press 3, 4, 2, 1 to select the still picture and press OKPress SUB Menu Press 3, 4 to select Zoom out Press OK Press 3, 4 to select Slideshow Settings and press OKPress 3, 4, 2, 1 to select Set and press OK Press Status twicePress 3, 4 to select the title Press OK Regarding DivX VOD contentPlaying DivX videos DivX BD80 Playing a title in another folderDisplaying subtitles text To return to Viera Cast Home screenTo exit from Viera Cast What is Viera Link Hdavi Control? Linked operations with the TV Viera LinkTM Hdavi ControlTMPreparation When not using Hdavi Control Easy control only with Viera remote controlPress the button for Viera Link on the remote control Select the playerChanging settings with the on-screen menu On-screen menu operationsWhat you can change with the on-screen menu Play VideoAudio Summary of settings Changing the unit’s settingsSetup menu operations Press 3, 4, 2, 1 to select the option and press OKAudio DisplayTo select these options, perform steps 1-4 TV / Device Connection Network OthersTo change the code on the remote control Code and press OKPress 3, 4 to select the code 1, 2, or 3 To finish the speaker setting Changing the speaker setting to suit your speakers BD80Delay time Speaker presence and size L C R SW LS RS LB RBMP3 About MP3/JPEG/DivX filesSubtitles text file of DivX BD80 JpegStructure of folders that can be played in this unit Structures of still picture Jpeg foldersPlease confirm Setup MessagesOn the television On the unit’s display Power Troubleshooting guideTo reset this unit Following do not indicate a problem with this unitStill pictures Jpeg do not play back normally TV screen and videoSound 11-13 12, 13Card Other difficulties with playbackSpecifications Carry-In or Mail-In Service Limited Warranty Only for U.S.A. and Puerto RicoCentralized Factory Service Center Limited Warranty Limits And ExclusionsIf YOU Ship the Product to a Servicentre Limited Warranty Only for CanadaWarranty Service Panasonic Canada IncProduct information Product ServiceLicenses User memoConexiones básicas Reproducción básicaGlossary BD-JDTS-HD Viera Cast Connections AC Power Connection Angle AudioOff Timer On-screen Menu
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