Panasonic TC-P60GT30, TC-P65GT30 Other, Frequently Asked Questions FAQ Support Information

Questions

Why is there no sound coming from the TV?

Sound	Why is the sound unusual,
	distorted, low volume or in
	another language?

Why is there a clicking, ticking or buzzing sound coming from the TV unit?

What is the easiest and best way to connect a High-Definition Cable or Satellite box to the TV?

Why does the CC button not display Closed Caption?

Why does the screen and back cover of the TV get warm?

Other	Why doesn’t the Remote Control
	work?

Why is the “ANT/Cable” option at the top of the “Input select” menu gray-out and cannot be selected?

Some menu items are grayed-out and cannot be selected. Why?

Answers

Make sure the volume is up and MUTE is off.

Confirm the TV speakers are set to ON by pressing MENU and selecting “Audio” --> “Advanced audio”. (p. 51)

Check that the correct SAP (Secondary Audio Program) is selected by pressing the SAP button on the remote control. (p. 19)

If the TV is connected to a Panasonic Home Theater via HDMI cable, then check VIERA Link controls. (p. 37)

If the TV is connected to a Home Theater via optical cable, then: Check the connection, the audio system is on, the correct input is selected.

Check “HDMI 1 in”, “HDMI 2 in”, “HDMI 3 in” or “HDMI 4 in” analog/digital audio settings. (p. 51)

Check that the correct SAP (Secondary Audio Program) is selected by pressing the SAP button on the remote control. Check that all connections of external equipment connected to the TV are secure.

When using Cable or Satellite box, check the device’s audio settings. (example: try changing the box’s Audio Range to ‘narrow’)

When TV power is turned on or shut off there are electrical components that make a click sound. This is normal operation. Changes in the temperature and humidity of the room may cause thermal expansion and contraction that can produce sounds. This is not a sign of faulty operation or a malfunction.

Use an HDMI cable. It carries both digital video and audio signal in HD. HDMI cable is the only cable needed to connect an HD device to the TV.

When viewing TV via an HDMI connected device, such as a Cable or Satellite box, CC must be enabled at the device. Closed Caption is available only at supported TV programming.

The main unit radiates heat and some of the parts may become hot. This is normal operation and does not affect the performance of the set.

Ensure good ventilation.

Do not block the ventilation holes of the TV and do not place the TV on top of other equipment.

Check that the batteries are fresh, are of the same type and are installed with the correct polarity (+ & -).

To operate other devices, such as changing channels when using Cable or Satellite boxes or operating non-Panasonic Blu- ray players, use the remote supplied with the device.

During “First time setup”, you indicated in step - that you are using Cable or Satellite box and in step - b that the box is connected to one of the TV’s AV inputs. In this case, the Antenna/Cable input is deactivated to prevent unintentional switching into unused tuner. To re-activate, press MENU, select SETUP and repeat “First time setup”.

Depending on certain modes or the selected input, some options are not available. For example, Zoom adjustments are only available when the FORMAT is changed to zoom mode.

Frequently Asked Questions (FAQ) Support Information

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