10 Troubleshooting Guide
| Problem | Possible cause | Solution |
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| No picture, no sound, LED not | No mains current | Check mains plug and cable |
| lighted |
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| No picture, no sound, LED on | Short circuit in LNB connection | Switch unit off, repair |
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| cuit, switch unit on again |
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| Defective or missing cable connec- | Check all cable connections |
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| tion |
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| Defective LNB | Replace LNB |
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| Wrong external unit set on receiver | Adjust setting (see Point 5.4) |
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| Antenna incorrectly aligned | Adjust antenna |
| Temporary square blocks in pictu- | Strong rain or snow conditions | Remove snow from antenna |
| re, temporary freeze in picture, no |
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| sound, screen temporarily black, | Antenna incorrectly aligned | Adjust antenna position |
| shows information “no signal”. |
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| Dish size may be too small for | Use larger antenna dish | |
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| location |
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| Object blocking line of sight bet- | Mount dish differently to ensure |
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| ween satellite and dish (e.g. tree) | line of sight |
| Sound OK, blue screen | Radio mode on | Switch to TV mode |
| Sound OK, no picture | Scart plug not properly inserted in | Check SCART connections |
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| Scart socket |
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| No reception of signals previously | Antenna alignment out or defective | Check antenna |
| received |
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| Programme is being broadcast on | Proceed with programme scan | |
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| another transponder | (see Point 7.4) |
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| Programme is no longer being bro- | None |
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| adcast |
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| Remote control not working | Batteries are spent | Replace batteries |
| Various programmes not shown in | Wrong programme list selected | Select another programme list |
| programme list |
| (Pt. 6.2.3.1) |
| Programmes such as Pro /, Sat 1, | Interference from DECT telephones | Increase distance between |
| TM 3, Kabel 1, DSF and HOT |
| receiver and DECT base stati- |
| temporarily not available |
| on |
| Unit not responding | Defective data stream - unit | Disconnect mains plug for 5 |
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| blocked | seconds, then switch unit on |
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| again |
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