Troubleshooting Guide
SYMPTOM | POSSIBLE CAUSE | SOLUTION | ||
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Device does not come on. | 1. | Circuit breaker or fuse is turned off. | 1. | Verify circuit breaker or fuse is turned |
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| on. |
| 2. | Switch on device is turned off. | 2. | Verify switched device is turned on. |
| 3. | Interrupted by another device. | 3. | Change codes on transmitter and |
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| receiver units. |
| 4. | Does not respond immediately after | 4. | Wait for 90 second initialization period |
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| installation. |
| (remote motion sensor). |
| 5. | Signals from transmitter are being | 5. | Check for metal objects that could |
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| blocked, or transmitter is out of range. |
| block the signal, or reposition the |
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| transmitter. |
| 6. | Weak battery in the transmitter. | 6. | Check battery charge and replace if |
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| necessary. |
| 7. | Dip switches on transmitter and receiver | 7. | Verify code settings on transmitter and |
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| units do not match. |
| receiver units are set the same. |
| 8. | Device is defective. | 8. | Test using different device. |
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Device does not turn off. | 1. | Same as 5, 6, and 7 above. | 1. | Same as 5, 6, and 7 above. |
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Device comes on randomly. | 1. | Short term power line failure. | 1. | Next transmission from transmitter |
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| will reset receiver to correct state. |
| 2. | Another transmitter on the same | 2. | Change codes on transmitter and |
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| frequency. |
| receiver units. |
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Technical Service
Please call
If you experience a problem, follow this guide. You may also want to visit our Web site at: www.hzsupport.com. If the problem persists, call* for assistance at
HeathCo LLC
P.O. Box 90004, Bowling Green, KY
*If contacting Technical Service, please have the following information available: Model Number, Date of Purchase, and Place of Purchase.
No Service Parts Available for this Product
Regulatory Information
This device complies with Part 15 of the FCC Rules and
(1)this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
The user is cautioned that changes or modifications not expressly approved by the party responsible for regulatory compliance could void the user’s authority to operate the equipment.