Dish Network Duo 322, 123698 manual Residential Customer Agreement, Feedback@echostar.com

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Appendix

Residential Customer Agreement

THIS RESIDENTIAL CUSTOMER AGREEMENT IS EFFECTIVE UNTIL REPLACED. THIS DOCUMENT DESCRIBES THE TERMS AND CONDITIONS UNDER WHICH DISH NETWORK WILL PROVIDE ITS SERVICE TO YOU. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, PLEASE NOTIFY US IMMEDIATELY AND WE WILL CANCEL YOUR SERVICE. IF YOU ARE A NEW DISH NETWORK CUSTOMER, YOUR ACTIVATION OF A DISH NETWORK ACCOUNT AND RECEIPT OF DISH NETWORK SERVICES SHALL CONSTITUTE YOUR ACCEPTANCE OF THIS AGREEMENT AND ITS TERMS AND CONDITIONS WILL BE LEGALLY BINDING UPON YOU.

IF YOU ARE AN EXISTING DISH NETWORK CUSTOMER, YOUR CONTINUED RECEIPT OF DISH NETWORK SERVICES FOLLOWING RECEIPT OR PUBLICATION BY DISH NETWORK ON ITS WEB SITE OF THIS AGREEMENT SHALL CONSTITUTE YOUR ACCEPTANCE OF ITS TERMS AND CONDITIONS, AND, ACCORDINGLY, THEY WILL BE LEGALLY BINDING ON YOU.

Thank you for choosing DISH Network for your television service provider.

DISH Network is happy to answer any questions you may have and to provide you with technical and other customer support through the following toll-free number and email address:

1-800-454-0843

feedback@echostar.com

or you may write to:

DISH Network

Customer Service Center

P.O. Box 33577

Northglenn, CO 80233

and, for general knowledge, try our website at www.dishnetwork.com.

"DISH Network" is a trademark of EchoStar Satellite L.L.C.

1.THE DISH NETWORK SERVICE

A.Services Defined. DISH Network offers a wide variety of video and audio programming and other services and we are constantly striving to add new services to our lineup. For purposes of this Agreement the term "Services" shall mean the programming available on DISH Network (whether subscription based or pay per view based) and any other services that we may provide to consumers either now or in the future. For purposes of this Agreement the terms "You" or "Your" refer to you, the DISH Network subscriber.

B.Programming Changes. Except as otherwise set forth in this Agreement, you may change your programming selection at any time by notifying us. A fee may apply to such changes (Change of Service Fee). In addition, you may be charged a fee (Service Access Fee) if you fail to subscribe to one of DISH Network's basic programming packages which include America's Top 60, America's Top 120, America's Top 180, DISH Latino or DISH Latino Max.

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Contents Contents Contents Safety Instructions Safety Tips Welcome to Dish NetworkTM OverviewInformation TipsQuick Start Guide If You Need More AssistanceOrdering Your Programming Finding Programs To Watch Quick Start GuideQuick Tour of the Menus Quick Tour of the Menus Chapter About Satellite Television About MDUChapter Power Button and Light Receiver Front PanelSmart Card Door Up and Down Arrow ButtonsReceiver Back Panel Connections Remote Control Remote ControlTelephone Jack Remote Control Batteries On Screen Low Remote Battery WarningRemote Control Settings Remote Control SettingsChecking the Remote Control Address Change the AddressConnection Diagram Example Connecting Your ReceiverTypical Connection Procedure Performing the QAM Frequency Scan Performing the QAM Frequency ScanChapter Strength screen LockedChapter Connecting Your Receiver to a Phone Line Connecting Your Receiver to a Phone LineSelect the Installation and Setup option Chapter Using the Remote Control Volume Button Guide ButtonArrow Buttons Select ButtonCancel Button TV/Video ButtonRecord Button Number Pad ButtonsUsing the Menus Recover ButtonChanging Channels Favorites ListOpening the Menus Closing the MenusMenu Options Highlighting a Menu OptionHighlighting a Choice in a Menu List Canceling a ProcedureSelecting a Choice in a Menu List Using the Program Guide Using the Program GuideFavorites Lists, see Opening the Program Guide Selecting a Program in the Program GuideUsing the Browse Banner Using the Browse BannerUsing the Program Banner Closing The Program GuideChapter Cancel option Ordering Pay Per View ProgramsOrdering Pay Per View Programs Program GuideUsing Themes ThemesDish Home Interactive TV Applications Using Favorites ListsDish Home Interactive TV Applications Creating or Changing a Favorites List ListMaking a Favorites List Active Using Favorites ListsChanging the Name of a Favorites List Event Timer Types Using TimersEvent Timer Frequencies Before an Event Timer Operates Setting Up an Automatic Event TimerUsing Timers Browse Banner, Themes Menu or the Program GuideSelect the Create option to save the event timer Setting Up a Manual Event TimerOverlapping Event Timers Quick RecordMaximum Number of Event Timers Editing an Event TimerDeleting an Event Timer Special Consideration When Using Event TimersSetting Up the Receiver to Control a VCR Event Timer Performance when the Receiver is OffSetting Up a VCR for VCR Timers Using LocksSetting Up a VCR for VCR Timers How to Set Locks a Two Step ProcessWhen You Have Locked the Receiver Locking and Unlocking the ReceiverCreating or Changing Rating Content Code Locks Using LocksChapter Creating or Changing Channel Locks Locking or Unlocking the Front Panel Buttons Unlocking or Locking Pay Per View ProgramsHiding and Unhiding Adult Channels Hiding and Unhiding Locked ChannelsPersonal Identification Number Changing the Receiver PasswordUnhide Lock option Using Caller ID Using Caller IDCaller ID Screens Resetting to Factory Defaults To Turn the Caller ID On and OffRemote Control Modes System Setup menuChanging Program Languages Control Other Devices with the RemoteLimited Mode Set Up the Remote ControlScan for Device Codes Control Other Devices with the RemoteTV Mode Button Power ButtonCheck the Device Codes Control a TV or a Second TVControl Other Devices with the Remote Control a VCR or a DVD PlayerUp and Page Down Buttons VCR/DVD ButtonsNumber Pad Buttons Switching Between TV and Device Volume Control AUX Mode ButtonTo set the remote to control the device’s volume Control a Tuner or AmplifierTo set the remote back to control the TV volume Testing the System Testing the SystemStarting a Test Telephone Connection TestChapter Troubleshooting Tables ReferenceOn-Screen Messages 112Using the Remote Control Troubleshooting TablesUsing the Menus Using the Program Guide or the Browse BannerHearing a Program Watching a ProgramUsing Favorite Lists Using LocksChanging Channels Using the Telephone for Voice/Data/FAX Buying a Pay Per View ProgramTroubleshooting Tables Using Event TimersDevice Codes TV CodesVCR Codes MGAITT DVD Player Codes TV/VCR ComboTuner/Amplifier Codes DVD/VCR Combo TV/DVD Combo CodesIndex Index Index Index Index Index What the Warranty Covers Limited WarrantyWhat the Warranty Does Not Cover Legal Limitations If You Need AssistanceAdvance Exchange Program Accessory WarrantyPost Receipt Exchange Program Residential Customer Agreement Dish Network Customer Service Center Box Northglenn, COFeedback@echostar.com Residential Customer Agreement Billing Policies and Payments for Services Cancellation of Service Equipment Transfer of ACCOUNT, Services or Equipment FCC Compliance Staying LegalTelephone Communication Radio Interference Appendix 123698