Dish Network Solo 311 Using the Remote Control, What Is Possible Reason What to Do Happening

		Troubleshooting Tables
What’s Happening	What’s Wrong	What You Can Do
When you run Check Switch, you see	• The DishPro Twin LNBF is	• If the check switch summary screen
"Twin" identified as the Device/LNB but	connected but the dish may not be	shows "119 W" on Dish Input 2, you
you only have signal confirmed from one	pointed to receive signal from both	need to point you dish 9 degrees to the
satellite.	110 and 119 satellites.	east and repeak your dish. Rerun
		check switch.
		If the check switch summary screen
		shows "110 W" on Dish Input 1, you
		need to point you dish 9 degrees to the
		west and repeak your dish. Rerun
		check switch.
		Make sure the skew setting is correct
		for a Dish 500 installation at your zip
		code. Rerun check switch.
When you run Check Switch, you see	• Cables may not be rated for 2150	• Make sure cable is rated for 2150
"Twin" identified as a Device or LNB,	MHz.	MHz and all accessory devices are
but only odd transponders are detected.		compatible. Rerun check switch.
Getting receiver messages that signal is	• Check the weather conditions to see if	• Wait for weather to clear up and
lost or being acquired	heavy rain or snow could be	restore signal.
	temporarily block the signal.
	• Check for any obstructions in way of	• Clear obstructions from the signal
	the dish like new growth on trees	path.

*Compatible accessory devices must pass 2150 MHz signals, 22 KHz signals both directions (per DiSEqC 2.0 specifications), and pass DC power.

USING THE REMOTE CONTROL

What Is	Possible Reason	What to Do
Happening
You cannot find the	N/A	Use the receiver front panel Control Buttons to control the
remote control.		receiver until you find the remote. If the remote control is
		permanently lost or too damaged to use, call the Service Center to
		order a replacement.
When you press a button	The remote control may be missing	If the batteries are missing or dead, insert fresh AAA-size batteries.
on the remote control, the	batteries, the batteries may be	If the remote has fresh batteries, check whether they are placed
receiver does not do what	incorrectly placed in the remote, or	according to the label diagram. If not, remove them and place
you expect.	the batteries may be weak or dead.	correctly.
When you press the	Other lights are too bright.	Try other remote control buttons to see if the receiver is responding.
remote control Power	Remote control not operating	Replace the remote batteries with fresh ones.
button to turn the receiver
	properly or the batteries are weak or
ON, the receiver front
	dead.	Check that the receiver power cord is not damaged, and that the
panel Power light does
	The receiver power cord not plugged	plug is inserted correctly into the outlet.
not light up.
	into a power outlet, or there may be	See if the receiver turns on with the front panel power button.
	a problem with the power.
You use a pyramid type IR	The IR sensor on the extender that	Make sure that the extender that receives the signal from the remote
extender (not a “mouse	receives the remote control signals	control is facing the right way, so that the IR sensor can receive the
tail”), and it does not seem	may not be facing the remote	remote control signals.
to work.	control.	Make sure that the IR cable on the extender that sends the signal to
	The IR cable on the extender that	the receiver is right in front of the IR sensor on the receiver front
	sends the signal to the receiver may	panel, so that the receiver IR sensor can receive the signals.
	not be right in front of the IR sensor	If doing the above does not solve the problem, contact the
	on the receiver front panel.	manufacturer of the extenders for assistance.

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