Dish Network Solo 311 manual Dish Network Service

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Appendix

1. THE DISH NETWORK SERVICE

A. Services Defined. DISH Network offers a wide variety of video, audio and interactive programming and other services and we are constantly striving to add new services to our lineup. For purposes of this Agreement, the term “Services” shall mean any programming or other services that are currently available from DISH Network (whether subscription based or pay-per-view based) or that we may provide to consumers either now or in the future.

B. Programming Changes. Except as otherwise set forth in this Agreement or the specific agreement applicable to your promotion, if any, you may change your programming selection at any time by notifying us. A fee may apply to such changes (“Change of Service Fee”). In addition (and without limitation), you may be charged a fee (“Service Access Fee”) if you fail to subscribe to one of the following DISH Network basic programming packages: America's Top 60, America's Top 120, America's Top 180, Great Wall TV Package, DISH Latino, DISH Latino Dos or DISH Latino Max, or any of their successor packages. Some Services are only available if you purchase and maintain a minimum level of programming.

C. Programming Availability. Certain Services transmitted by us, including but not limited to some subscription Services, sporting events and broadcast network Services, may be blacked out in your area of reception. If you circumvent or attempt to circumvent any of these blackouts, you may be subject to legal action. You must be at least 18 years of age, or the applicable age of majority where you reside, in order to receive adult-oriented programming services. It is your responsibility to impose any viewing restrictions on other family members or guests, as you deem appropriate. We are not responsible to you or anyone else based on the content of programming.

D. Ordering Pay Per View. You may order DISH Network pay-per-view Services by using your on- screen Program Guide and remote control unit to select the movies and other events we offer. To receive the full functionality of DISH Network pay-per-view Services, your DISH Network digital direct broadcast satellite (“DBS”) receiver must be connected to a land-based telephone line. You may also order DISH Network special events and pay-per-view Services over the telephone by calling our Customer Service Center or by using our automated system through the following toll free number: 1- 877-DISH-PPV (3474-778). A fee will apply for use of this automated system (“Pay-Per-View Automated Fee”) or the Customer Service Center (“Pay-Per-View Live Operator Fee”).

E. Private Viewing. DISH Network provides Services to you for your private home viewing, use and enjoyment. You agree that no Services provided to you will be viewed in areas open to the public or in commercial establishments. Services may not be rebroadcast, nor performed, nor may admission be charged for listening to or viewing any Services. If we later determine that you utilized your DISH Network Equipment (including without limitation any DISH Network receivers) (or sold, leased or otherwise gave possession of such equipment to a third party who you knew or reasonably should have known intended to use it) to permit the viewing of Services in a commercial establishment or any other area open to the public, we may disconnect your Services and in addition to all other applicable fees, you agree to pay us the difference between the price actually paid for Services and the full commercial rate for such Services, regardless of whether we have or had the commercial rights to distribute such Services in a commercial establishment. The payment of that amount and/or the disconnection of Services shall not prejudice our ability to exercise any other rights or remedies we may have under contract (including without limitation this Agreement), at law, in equity, or otherwise.

F. Additional Receivers. We may allow you to place additional receivers on your account in our sole discretion. Each additional receiver will be authorized to receive the same Services as your initial receiver. This option is only available if your initial DISH Network receiver and all additional receiver(s) are located at the same residence and are continuously connected to your same land-based telephone line. Unless otherwise specified in the agreement applicable to your specific promotion, if any, DISH Network will charge you an additional outlet programming access fee (“Additional Outlet Programming Access Fee”) for each additional receiver or tuner added to your account, including without limitation those model receivers which support independent viewing of programming on multiple televisions. If you desire to receive Services at two different locations, you must open a separate account for each location. You agree that you will not directly or indirectly use a single account for the purpose of authorizing Services for multiple DISH Network receivers that are not all located in the same residence and connected to your same land-based telephone line. If we later determine that you did, we may disconnect your Services and, in addition to all other applicable fees,

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Contents Contents Contents Safety Instructions Safety Conventions Used in this Guide Welcome to Dish NetworkOverview If YOU Need More Assistance Quick Start GuideOrdering Your Programming To Order ProgrammingFinding Programs to Watch Finding Programs To WatchAbout Satellite Television Solar Interference Satellite Signal QualityRain and Snow Fade Parts of the System Front Panel Back PanelParts of the System Remote ControlRemote Control Batteries Remote Control Using the Remote Control in SAT ModeUsing the Remote Control in TV Mode Using the Remote Control in VCR Mode Changing the Remote Control Address Satellite Video Recovery Remote Control ModesControl Other Devices with the Remote Control Other Devices with the RemoteLimited Mode SET UP the Remote ControlScan for Device Codes For AUX mode only. The first Check the Device CodesControl a Tuner or Amplifier AUX Mode Button Power ButtonVolume Button Select ButtonTo switch back to TV volume control, do the following Using TV or Amplifier Volume ControlMenus MenusMain Menu Program GuideSystem Locks Menu Theme Categories MenuFavorites Lists Menu Browse Banner System Setup MenuTimers Menu Installing the Receiver in AN Existing System Installing the Receiver in an Existing System Chapter Using the Menus Changing ChannelsOpening the Menus Closing the MenusHighlighting a Menu Option Selecting a Menu OptionLists of Choices in the Menus Highlighting a Choice in a Menu ListUsing the Menus Canceling a ProcedureUsing the Program Guide Using the Program Guide Opening the Program GuideSelecting a Program in the Program Guide Closing the Program GuideUsing the Program Banner Using the Browse BannerUsing the Browse Banner Themes Using ThemesOrdering PAY PER View Programs Using Search Using SearchDish Home Interactive TV Applications Creating or Changing a Favorites List Using Favorites ListsUsing Favorites Lists Making a Favorites List Active Changing the Name of a Favorites ListUsing Timers Using TimersEvent Timer Types Event Timer FrequenciesBefore AN Event Timer Operates Setting UP AN Automatic Event TimerSelect the Create option to save the event timer Setting UP a Manual Event TimerOverlapping Event Timers Quick RecordMaximum Number of Event Timers Editing AN Event TimerCreating VCR Event Timers Deleting AN Event TimerReviewing Event Timers Setting UP the Receiver and VCR to USE a VCR Event Timer LOCKS, BLACKED-OUT PROGRAMS, and Event TimersPower OFF and Event Timers Using Locks HOW to SET Locks a TWO Step ProcessCreating a Password Using LocksWhen YOU have Locked the Receiver Creating or Changing Rating Content Code Locks Creating or Changing Channel Locks Locking the ReceiverUnlocking the Receiver Locking the Receiver Front Panel Control ButtonsUnlocking the Receiver Front Panel Control Buttons Locking PAY PER View ProgramsOpening a Locked ITEM, or Opening the Locks Menu Changing the Receiver PasswordHiding Adult Channels Caller ID Screens Using Caller IDUsing Caller ID To Turn the Caller ID on and OFF Changing Menu Languages Changing Program LanguagesChanging Program Languages Resetting Your Receiver Resetting the Receiver to Factory Default SettingsUsing Troubleshooting Tools Point Dish and Check Switch Using Troubleshooting ToolsDiagnostics Chapter Troubleshooting Tables ReferenceReference ON-SCREEN MessagesTroubleshooting Tables 078, 079 Dishpro Twin LnbfUsing the Remote Control What Is Possible Reason What to Do HappeningHearing a Program Watching a ProgramUsing Locks Using the MenusUsing the Program Guide or the Browse Banner Using Favorite Lists Changing ChannelsBuying a PAY PER View Program Troubleshooting TablesUsing the Telephone for Voice /DATA /FAX Using Event Timers View event You try to set up an eventTV Codes Device CodesVCR Codes Device Codes DVD Player CodesTUNER/AMPLIFIER Codes Tuner Codes AmplifierChapter Reference Troubleshooting Tables Dishpro Twin Lnbf ON, the receiver front Hearing a Program What Is Possible Reason What to Do Changing Channels Using the Telephone for VOICE/DATA/FAX Set up is an Auto-Tune Event Timer , or Device Codes MTC TV/VCR DVD Players Codes DVD/VCR Combo Chapter What the Warranty does not Cover Limited WarrantyWhat the Warranty Covers Advance Exchange Program Legal LimitationsIf YOU Need Assistance Post Receipt Exchange Program Accessory WarrantyResidential Customer Agreement Dish Network Service Billing Policies and Payments for Services Cancellation of Service Equipment Leased Equipment Transfer of ACCOUNT, Services or Equipment FCC Compliance Telephone CommunicationFCC Compliance Compliance Information StatementAppendix Index Index Index Index 143334