Dish Network Solo 311 manual Troubleshooting Tables

Page 75

 

 

 

Troubleshooting Tables

 

 

 

 

 

 

 

Message Number

Possible Reason

What to Do

 

 

 

 

 

 

 

 

 

 

You may have just plugged in the

Wait a few minutes to see if the message is removed. Make sure that

 

 

 

 

receiver, and it is acquiring the

all required cables are in place, and check that all cable connections

 

 

 

 

satellite signal. Or, the receiver may

are tight and dry (for outdoor cables).

 

 

 

015

have temporarily lost the signal.

Make sure that the satellite dish has a clear line of sight to the

 

 

 

 

satellite. Check whether branches or leaves have grown into the line

 

 

 

 

 

of sight.

 

 

 

 

 

Check that the Signal Strength bar in the Point Dish/Signal

 

 

 

 

 

menu is green and displays the word Locked. If not, contact your

 

 

 

 

 

installer to re-aim the satellite dish.

 

 

 

 

 

 

 

 

 

 

The receiver may not be connected

You must connect the receiver to an active telephone connection at

 

 

 

 

to an active telephone line.

all times. If you install two or more receivers, you must connect

 

 

 

018

The credit limit may have been

each receiver to an active telephone connection at all times.

 

 

 

exceeded.

Review your pay per view purchases to check the credit limit.

 

 

 

 

 

 

 

 

 

Call the Customer Service Center for help checking the credit limit,

 

 

 

 

 

and/or to get authorization to make a purchase.

 

 

 

 

 

 

 

 

 

 

The receiver may not yet have been

If you have authorized the receiver, wait a few minutes to see if the

 

 

 

 

authorized. The satellite dish may

message is removed. Make sure that all required cables are in place,

 

 

 

 

have moved so that it is no longer

and check that all cable connections are tight and dry (for outdoor

 

 

 

 

picking up the satellite signal. The

cables).

 

 

 

022

cable connections may have

Make sure that the satellite dish has a clear line of sight to the

 

 

 

loosened or have moisture inside.

satellite. Check whether branches or leaves have grown into the line

 

 

 

 

There may be an interruption of the

of sight.

 

 

 

 

satellite signal.

Check that the Signal Strength bar in the Point Dish/Signal

 

 

 

 

 

menu is green and displays the word Locked. If not, contact your

 

 

 

 

 

installer to re-aim the satellite dish. If you have not authorized the

 

 

 

 

 

receiver, call the Customer Service Center for help.

 

 

 

 

 

 

 

 

 

 

The receiver may have temporarily

Wait a few minutes to see if the message is removed. Make sure that

 

 

 

 

lost the satellite signal.

all required cables are in place, and check that all cable connections

 

 

 

 

 

are tight and dry (for outdoor cables).

 

 

 

026

 

Make sure that the satellite dish has a clear line of sight to the

 

 

 

 

satellite. Check whether branches or leaves have grown into the line

 

 

 

 

 

of sight.

 

 

 

 

 

Check that the Signal Strength bar in the Point Dish/Signal

 

 

 

 

 

menu is green and displays the word Locked. If not, contact your

 

 

 

 

 

installer to re-aim the satellite dish.

 

 

 

 

 

 

 

 

 

 

The receiver may need to get new

Turn the receiver off. Doing this allows the receiver to “download”

 

 

 

028

software before you can use it to

new software via the satellite signal. The download may take

 

 

 

order pay per view programs.

several minutes; do not disturb or unplug the receiver during this

 

 

 

 

 

time. When the download is done, you will be able to use it to order

 

 

 

 

 

pay per view programs.

 

 

 

 

 

 

 

 

 

032

You may have tried to set a VCR

You must set up the receiver to control the VCR before you can set

 

 

 

Event Timer without having set up

a VCR Event Timer. See the Using the System for instructions.

 

 

 

 

the receiver to control the VCR.

 

 

 

 

 

 

 

 

 

 

059

You may have tried to close an

If your setup includes a multi-dish switch, you must do

 

 

 

installation menu without having

the Check Switch test.

 

 

 

 

done the Check Switch test.

 

 

 

 

 

 

 

 

 

 

 

You may have aimed the satellite

Make sure that you have selected the option for the right satellite on

 

 

 

060

dish at one satellite, but selected the

the Point Dish/Signal menu.

 

 

 

option for another satellite on the

Make sure that the cable(s) for the satellite you have selected are

 

 

 

 

Point Dish/Signal menu.

connected to the LNBF that receives signals from that satellite.

 

 

 

 

 

Re-aim the satellite dish at the right satellite.

 

 

 

 

 

 

 

 

 

 

You may have set up the receiver

It is very important for the receiver to get the latest operating

 

 

 

061

to accept a transmission (a

software, so let the receiver do so. The “download” may take

 

 

 

“download”) of the latest operating

several minutes. Do not disturb or unplug the receiver during this

 

 

 

 

 

 

 

 

software via the satellite signal.

time.

 

 

 

 

 

 

 

 

 

 

The receiver gives you three chances

Wait a few minutes and then try again to enter the password.

 

 

 

074

to enter the correct password. If you

Note: The “time out” feature is designed to prevent someone from

 

 

 

fail to do so, the receiver “times out”

trying password after password until he or she happens to guess the

 

 

 

 

and will not allow you to try again

right one and so gains unauthorized access to the receiver.

 

 

 

 

for several minutes.

 

 

 

 

 

 

 

 

 

Page 83

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Contents Contents Contents Safety Instructions Safety Welcome to Dish Network OverviewConventions Used in this Guide To Order Programming If YOU Need More AssistanceQuick Start Guide Ordering Your ProgrammingFinding Programs To Watch About Satellite TelevisionFinding Programs to Watch Satellite Signal Quality Rain and Snow FadeSolar Interference Front Panel Back Panel Parts of the SystemRemote Control Remote Control BatteriesParts of the System Using the Remote Control in SAT Mode Remote ControlUsing the Remote Control in TV Mode Using the Remote Control in VCR Mode Changing the Remote Control Address Control Other Devices with the Remote Satellite Video RecoveryRemote Control Modes Control Other Devices with the RemoteSET UP the Remote Control Limited ModeScan for Device Codes Check the Device Codes For AUX mode only. The firstSelect Button Control a Tuner or Amplifier AUX Mode ButtonPower Button Volume ButtonUsing TV or Amplifier Volume Control To switch back to TV volume control, do the followingProgram Guide MenusMenus Main MenuTheme Categories Menu Favorites Lists MenuSystem Locks Menu System Setup Menu Timers MenuBrowse Banner Installing the Receiver in AN Existing System Installing the Receiver in an Existing System Chapter Closing the Menus Using the MenusChanging Channels Opening the MenusHighlighting a Choice in a Menu List Highlighting a Menu OptionSelecting a Menu Option Lists of Choices in the MenusCanceling a Procedure Using the MenusUsing the Program Guide Closing the Program Guide Using the Program GuideOpening the Program Guide Selecting a Program in the Program GuideUsing the Browse Banner Using the Program BannerUsing the Browse Banner Using Themes Ordering PAY PER View ProgramsThemes Using Search Using SearchDish Home Interactive TV Applications Using Favorites Lists Using Favorites ListsCreating or Changing a Favorites List Changing the Name of a Favorites List Making a Favorites List ActiveEvent Timer Frequencies Using TimersUsing Timers Event Timer TypesSetting UP AN Automatic Event Timer Before AN Event Timer OperatesSetting UP a Manual Event Timer Select the Create option to save the event timerQuick Record Overlapping Event TimersEditing AN Event Timer Maximum Number of Event TimersDeleting AN Event Timer Reviewing Event TimersCreating VCR Event Timers LOCKS, BLACKED-OUT PROGRAMS, and Event Timers Power OFF and Event TimersSetting UP the Receiver and VCR to USE a VCR Event Timer HOW to SET Locks a TWO Step Process Using LocksUsing Locks When YOU have Locked the ReceiverCreating a Password Creating or Changing Rating Content Code Locks Locking the Receiver Creating or Changing Channel LocksLocking the Receiver Front Panel Control Buttons Unlocking the ReceiverLocking PAY PER View Programs Unlocking the Receiver Front Panel Control ButtonsChanging the Receiver Password Hiding Adult ChannelsOpening a Locked ITEM, or Opening the Locks Menu Using Caller ID Using Caller IDCaller ID Screens To Turn the Caller ID on and OFF Changing Program Languages Changing Program LanguagesChanging Menu Languages Resetting the Receiver to Factory Default Settings Using Troubleshooting ToolsResetting Your Receiver Using Troubleshooting Tools DiagnosticsPoint Dish and Check Switch Chapter Reference Troubleshooting TablesON-SCREEN Messages ReferenceTroubleshooting Tables Dishpro Twin Lnbf 078, 079What Is Possible Reason What to Do Happening Using the Remote ControlWatching a Program Hearing a ProgramUsing the Menus Using the Program Guide or the Browse BannerUsing Locks Changing Channels Using Favorite ListsTroubleshooting Tables Using the Telephone for Voice /DATA /FAXBuying a PAY PER View Program View event You try to set up an event Using Event TimersDevice Codes TV CodesVCR Codes DVD Player Codes Device CodesTuner Codes Amplifier TUNER/AMPLIFIER CodesChapter Reference Troubleshooting Tables Dishpro Twin Lnbf ON, the receiver front Hearing a Program What Is Possible Reason What to Do Changing Channels Using the Telephone for VOICE/DATA/FAX Set up is an Auto-Tune Event Timer , or Device Codes MTC TV/VCR DVD Players Codes DVD/VCR Combo Chapter Limited Warranty What the Warranty CoversWhat the Warranty does not Cover Legal Limitations If YOU Need AssistanceAdvance Exchange Program Accessory Warranty Residential Customer AgreementPost Receipt Exchange Program Dish Network Service Billing Policies and Payments for Services Cancellation of Service Equipment Leased Equipment Transfer of ACCOUNT, Services or Equipment Telephone Communication FCC ComplianceCompliance Information Statement FCC ComplianceAppendix Index Index Index Index 143334