Dish Network Solo 311 manual Troubleshooting Tables

		Troubleshooting Tables
Message Number	Possible Reason	What to Do
	You may have just plugged in the	Wait a few minutes to see if the message is removed. Make sure that
	receiver, and it is acquiring the	all required cables are in place, and check that all cable connections
	satellite signal. Or, the receiver may	are tight and dry (for outdoor cables).
015	have temporarily lost the signal.	Make sure that the satellite dish has a clear line of sight to the
		satellite. Check whether branches or leaves have grown into the line
		of sight.
		Check that the Signal Strength bar in the Point Dish/Signal
		menu is green and displays the word Locked. If not, contact your
		installer to re-aim the satellite dish.
	The receiver may not be connected	You must connect the receiver to an active telephone connection at
	to an active telephone line.	all times. If you install two or more receivers, you must connect
018	The credit limit may have been	each receiver to an active telephone connection at all times.
	exceeded.	Review your pay per view purchases to check the credit limit.
		Call the Customer Service Center for help checking the credit limit,
		and/or to get authorization to make a purchase.
	The receiver may not yet have been	If you have authorized the receiver, wait a few minutes to see if the
	authorized. The satellite dish may	message is removed. Make sure that all required cables are in place,
	have moved so that it is no longer	and check that all cable connections are tight and dry (for outdoor
	picking up the satellite signal. The	cables).
022	cable connections may have	Make sure that the satellite dish has a clear line of sight to the
	loosened or have moisture inside.	satellite. Check whether branches or leaves have grown into the line
	There may be an interruption of the	of sight.
	satellite signal.	Check that the Signal Strength bar in the Point Dish/Signal
		menu is green and displays the word Locked. If not, contact your
		installer to re-aim the satellite dish. If you have not authorized the
		receiver, call the Customer Service Center for help.
	The receiver may have temporarily	Wait a few minutes to see if the message is removed. Make sure that
	lost the satellite signal.	all required cables are in place, and check that all cable connections
		are tight and dry (for outdoor cables).
026		Make sure that the satellite dish has a clear line of sight to the
		satellite. Check whether branches or leaves have grown into the line
		of sight.
		Check that the Signal Strength bar in the Point Dish/Signal
		menu is green and displays the word Locked. If not, contact your
		installer to re-aim the satellite dish.
	The receiver may need to get new	Turn the receiver off. Doing this allows the receiver to “download”
028	software before you can use it to	new software via the satellite signal. The download may take
	order pay per view programs.	several minutes; do not disturb or unplug the receiver during this
		time. When the download is done, you will be able to use it to order
		pay per view programs.
032	You may have tried to set a VCR	You must set up the receiver to control the VCR before you can set
	Event Timer without having set up	a VCR Event Timer. See the Using the System for instructions.
	the receiver to control the VCR.
059	You may have tried to close an	If your setup includes a multi-dish switch, you must do
	installation menu without having	the Check Switch test.
	done the Check Switch test.
	You may have aimed the satellite	Make sure that you have selected the option for the right satellite on
060	dish at one satellite, but selected the	the Point Dish/Signal menu.
	option for another satellite on the	Make sure that the cable(s) for the satellite you have selected are
	Point Dish/Signal menu.	connected to the LNBF that receives signals from that satellite.
		Re-aim the satellite dish at the right satellite.
	You may have set up the receiver	It is very important for the receiver to get the latest operating
061	to accept a transmission (a	software, so let the receiver do so. The “download” may take
	“download”) of the latest operating	several minutes. Do not disturb or unplug the receiver during this
	software via the satellite signal.	time.
	The receiver gives you three chances	Wait a few minutes and then try again to enter the password.
074	to enter the correct password. If you	Note: The “time out” feature is designed to prevent someone from
	fail to do so, the receiver “times out”	trying password after password until he or she happens to guess the
	and will not allow you to try again	right one and so gains unauthorized access to the receiver.
	for several minutes.

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