Dish Network Solo 311 manual Billing Policies and Payments for Services

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Residential Customer Agreement

you agree to pay us the difference between the amounts actually received by us and the full retail price for the Services authorized for each DISH Network receiver on your account, whether owned by you or not. The payment of that amount and/or the disconnection of Services shall be in addition to any other rights or remedies we may have under contract (including without limitation this Agreement), at law, in equity, or otherwise.

G. Changes in Services Offered. We reserve the right to add to, delete from, rearrange or change any programming, programming packages or other Services that we offer, and our prices or fees related to such programming, programming packages or Services at any time. If a change affects you, we will provide you notice of such change and its effective date. The notice may be provided on your billing statement, as a bill insert, broadcast on a television channel, or by any other means. In the event that we delete or change any programming, programming packages or other Services, you understand and agree that we have no obligation to replace or supplement any programming, programming packages or other Services previously offered that have been deleted, rearranged or otherwise changed. You further understand and agree that you will not be entitled to any refund because of a change in the contents of any programming, programming packages, or other Services previously offered.

H. Multi-Month Subscriptions. For multi-month subscriptions, you may downgrade your Services only at your time of renewal. You may not downgrade your Services during the term of a multi-month subscription.

2. BILLING POLICIES AND PAYMENTS FOR SERVICES

A. You agree to pay all amounts billed for Services and to pay all taxes, fees and other charges, if any, which are now or may in the future be assessed in connection with any Services you receive from us. Unless you prepay for a multi-month subscription to Services, we will bill you each month, in advance, for most Services and in arrears for other Services such as pay-per-view ordered by you or anyone who uses your DISH Network Equipment, whether with or without your permission, until you cancel your Services. Bills you receive will show the total amount due, the payment due date, payments, credits, purchases and certain other charges to your account.

B. You agree to pay us in full monthly by the payment due date indicated on your bill for your Services and for any other charges due and owing to us, including without limitation any fees named in this Section 2. If you fail to pay your bill on or before its due date, you agree to pay an administrative fee for late payment (“Late Payment Fee”) as described below. Other fees and charges may also be assessed. You may submit your payment by mail, on our website, through our credit card autopay program, by calling a DISH Network customer service representative or by any other means we may designate. Different or other payment options may be applicable where billing is provided through a billing agent. If payment is made using a DISH Network customer service representative, a fee will be assessed (“Live Operator Payment Fee”) as described below. If partial payments are made, they will be applied first to the oldest outstanding bill. We do not assume the risk of undelivered mail. If you send checks or money orders marked with a designation such as “payment in full,” we can accept them without waiving any of our rights, including without limitation our rights to collect any other amounts owed by you, notwithstanding your characterization of such payment. DISH Network does not extend credit to our customers, and the Late Payment Fee is not interest, a credit service charge or a finance charge. You understand and agree that in the case of late payment or nonpayment for any Services ordered by you or for any of the charges stated below, we may report such late payment or nonpayment to credit reporting agencies. If you do not pay your bill in full by its due date, we have the right to disconnect your Services at any time thereafter, in our sole discretion. If your Services are disconnected for non-payment or for any other reason, DISH Network may require you to pay, and you agree to pay, all past due charges, a fee for reconnection (“Reconnect Fee”), a deposit equal to a minimum of one month's service charges and all outstanding balances accrued through the date of such disconnection, before we reconnect your Services. Unless required by applicable law, deposits will not be held segregated from other funds and shall not earn or accrue interest. If you at any time fail, neglect, or refuse to make timely payments for your Services, we may disconnect your Services and in such event shall be wholly relieved from any of our obligations under the terms and conditions of this Agreement. Promotional pricing is valid only at time of installation. Additional charges may apply for you to upgrade your Services or Equipment after installation or for non-standard installations.

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Contents Contents Contents Safety Instructions Safety Welcome to Dish Network OverviewConventions Used in this Guide Quick Start Guide If YOU Need More AssistanceOrdering Your Programming To Order ProgrammingFinding Programs To Watch About Satellite TelevisionFinding Programs to Watch Satellite Signal Quality Rain and Snow FadeSolar Interference Front Panel Back Panel Parts of the SystemRemote Control Remote Control BatteriesParts of the System Using the Remote Control in SAT Mode Remote ControlUsing the Remote Control in TV Mode Using the Remote Control in VCR Mode Changing the Remote Control Address Remote Control Modes Satellite Video RecoveryControl Other Devices with the Remote Control Other Devices with the RemoteSET UP the Remote Control Limited ModeScan for Device Codes Check the Device Codes For AUX mode only. The firstPower Button Control a Tuner or Amplifier AUX Mode ButtonVolume Button Select ButtonUsing TV or Amplifier Volume Control To switch back to TV volume control, do the followingMenus MenusMain Menu Program GuideTheme Categories Menu Favorites Lists MenuSystem Locks Menu System Setup Menu Timers MenuBrowse Banner Installing the Receiver in AN Existing System Installing the Receiver in an Existing System Chapter Changing Channels Using the MenusOpening the Menus Closing the MenusSelecting a Menu Option Highlighting a Menu OptionLists of Choices in the Menus Highlighting a Choice in a Menu ListCanceling a Procedure Using the MenusUsing the Program Guide Opening the Program Guide Using the Program GuideSelecting a Program in the Program Guide Closing the Program GuideUsing the Browse Banner Using the Program BannerUsing the Browse Banner Using Themes Ordering PAY PER View ProgramsThemes Using Search Using SearchDish Home Interactive TV Applications Using Favorites Lists Using Favorites ListsCreating or Changing a Favorites List Changing the Name of a Favorites List Making a Favorites List ActiveUsing Timers Using TimersEvent Timer Types Event Timer FrequenciesSetting UP AN Automatic Event Timer Before AN Event Timer OperatesSetting UP a Manual Event Timer Select the Create option to save the event timerQuick Record Overlapping Event TimersEditing AN Event Timer Maximum Number of Event TimersDeleting AN Event Timer Reviewing Event TimersCreating VCR Event Timers LOCKS, BLACKED-OUT PROGRAMS, and Event Timers Power OFF and Event TimersSetting UP the Receiver and VCR to USE a VCR Event Timer HOW to SET Locks a TWO Step Process Using LocksUsing Locks When YOU have Locked the ReceiverCreating a Password Creating or Changing Rating Content Code Locks Locking the Receiver Creating or Changing Channel LocksLocking the Receiver Front Panel Control Buttons Unlocking the ReceiverLocking PAY PER View Programs Unlocking the Receiver Front Panel Control ButtonsChanging the Receiver Password Hiding Adult ChannelsOpening a Locked ITEM, or Opening the Locks Menu Using Caller ID Using Caller IDCaller ID Screens To Turn the Caller ID on and OFF Changing Program Languages Changing Program LanguagesChanging Menu Languages Resetting the Receiver to Factory Default Settings Using Troubleshooting ToolsResetting Your Receiver Using Troubleshooting Tools DiagnosticsPoint Dish and Check Switch Chapter Reference Troubleshooting TablesON-SCREEN Messages ReferenceTroubleshooting Tables Dishpro Twin Lnbf 078, 079What Is Possible Reason What to Do Happening Using the Remote ControlWatching a Program Hearing a ProgramUsing the Menus Using the Program Guide or the Browse BannerUsing Locks Changing Channels Using Favorite ListsTroubleshooting Tables Using the Telephone for Voice /DATA /FAXBuying a PAY PER View Program View event You try to set up an event Using Event TimersDevice Codes TV CodesVCR Codes DVD Player Codes Device CodesTuner Codes Amplifier TUNER/AMPLIFIER CodesChapter Reference Troubleshooting Tables Dishpro Twin Lnbf ON, the receiver front Hearing a Program What Is Possible Reason What to Do Changing Channels Using the Telephone for VOICE/DATA/FAX Set up is an Auto-Tune Event Timer , or Device Codes MTC TV/VCR DVD Players Codes DVD/VCR Combo Chapter Limited Warranty What the Warranty CoversWhat the Warranty does not Cover Legal Limitations If YOU Need AssistanceAdvance Exchange Program Accessory Warranty Residential Customer AgreementPost Receipt Exchange Program Dish Network Service Billing Policies and Payments for Services Cancellation of Service Equipment Leased Equipment Transfer of ACCOUNT, Services or Equipment Telephone Communication FCC ComplianceCompliance Information Statement FCC ComplianceAppendix Index Index Index Index 143334