Troubleshooting, Dell Technical Update Service | Dell PP22L specs

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Troubleshooting

Dell Technical Update Service

The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your computer. The service is free and can be customized for content, format, and how frequently you receive notifications.

To enroll for the Dell Technical Update service, go to support.dell.com/technicalupdate.

Dell Diagnostics

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

When to Use the Dell Diagnostics

If you experience a problem with your computer, perform the checks in "Lockups and Software Problems" on page 133 and run the Dell Diagnostics before you contact Dell for technical assistance.

It is recommended that you print these procedures before you begin.

NOTE: The Dell Diagnostics only operates on Dell computers.

Enter the system setup program, review your computer’s configuration information, and ensure that the device you want to test displays in the system setup program and is active (see "Using the System Setup Program" on page 215).

Start the Dell Diagnostics from your hard drive or from your Drivers and Utilities media (see "Drivers and Utilities Media" on page 15).

Starting the Dell Diagnostics From Your Hard Drive

The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.

Troubleshooting

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Dell PP22L owner manual Troubleshooting, Dell Technical Update Service, Dell Diagnostics

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m November TT979 Contents Using the Keyboard and Touch Pad Customizing the Touch Pad Checking the Battery ChargePlaying Media Using Dell Travel Remote Removing a Memory Card or Blank Removing an ExpressCard or Blank Wireless Local Area Network Connecting a Network or BroadbandMobile Broadband or Wireless Wide Dell Wi-Fi Catcher Network Locator 107 Lockups and Software Problems Dell Technical Update Service121 122 136 Sound and Speaker Problems 141137 139 161 Restoring your Microsoft Windows164 167 187 179189 190 Using the System Setup Program Automated Order-Status Service Macrovision Product Notice Dell Technical Support Policy U.S. Only Contents What Are You Looking For? Find It Here Finding Information Vista Help and Support Center Site What Are You Looking For? Dell QuickSet Help Operating System Media Finding Information About Your Computer Determining Your Computer’s Configuration Front View M E R a I N D I C a T O R selections you made camera V I C E S T a T U S L I G H T S About Your Computer Y B O a R D S T a T U S L I G H T S Left Side View Light Audio connectors Connections D I O C O N N E C T O R S Right Side View USB connectors Back View I D E O TV- O U T C O N N E C T O R D E M C O N N E C T O R RJ Bottom View G H T S P E a K E R control buttons About Your Computer Connecting to the Internet Setting Up Your Computer If you have a CD, click Use the CD I got from an ISP Setting Up Your Internet ConnectionWindows XP Windows Vista Transferring Information to a New ComputerMicrosoft Windows XP To prepare a new computer for the file transfer Setting Up Your Computer Setting Up Your Computer Printer Cable Setting Up a PrinterMicrosoft Windows Vista Connecting a USB Printer Surge Protectors Power Protection Devices Line Conditioners Uninterruptible Power Supplies Using a Projector Using the DisplayAdjusting Brightness Windows Vista Using Both a Monitor and Your Computer Display Setting Display Resolution and Refresh Rate Click the Windows Vista Start button and click Control Panel Using the Display Numeric Keypad Using the Keyboard and Touch Pad Power Management BatteryKey Combinations System Functions Touch Pad Adjusting Keyboard SettingsMicrosoft Windows Logo Key Functions Dell QuickSet Key Combinations Click Hardware and Sound Customizing the Touch Pad Mouse Properties window Using the Keyboard and Touch Pad Battery Performance Using a Battery Dell QuickSet Battery Meter Checking the Battery Charge Check the Battery Charge Microsoft Windows Battery MeterCheck the Battery Health Charge Gauge Low-Battery Warning Conserving Battery Power Hibernate Mode Power Management ModesStandby and Sleep Mode Accessing Power Options Properties Configuring Power Management Settings Replacing the Battery Charging the Battery Storing a Battery Playing Media Using Multimedia CD player includes the following basic buttons Playing Media Using Dell Travel Remote Click Start → All Programs→ Roxio Creator→ Projects→ Copy How to Copy a CD, DVD, or BDCopying CD, DVD, and Blu-ray Disc BD Media Media Type Read Write Rewritable Using Blank CD, DVD, and BD Media DVD-Writable Drives Helpful Tips Click Open Volume Mixer Adjusting the Volume Using Dell MediaDirect Adjusting the Picture Connecting Your Computer to a TV or Audio Device Video TV-out connector Composite video adapter Video and Standard Audio Video and S/PDIF Digital Audio Pdif digital audio cable Composite Video and Standard Audio Standard audio cable Composite Video and S/PDIF Digital Audio Composite video adapter Component Video and Standard Audio Component video adapter Component video adapter Component Video and S/PDIF Digital Audio Standard audio cable Component video cable Click Advanced Click S/PDIF Interface Enabling the Display Settings for a TVEnabling S/PDIF Digital Audio ExpressCard Blanks Using ExpressCards Installing an ExpressCard Removing an ExpressCard or Blank Using ExpressCards Memory Card Blanks Using the Memory Card ReaderInstalling a Memory Card Removing a Memory Card or Blank Connecting a Network or Broadband Modem Cable Setting Up and Using Networks Select an option under Choose a connection option Setting Up a NetworkWindows XP Checking Your Wireless Network Card Wireless Local Area NetworkWhat You Need to Establish a Wlan Connection Start Button and Connect To Option 100 Order Confirmation for Your Computer 101 Connecting to a Wlan 102 Determining the Wireless Network Device ManagerClick Start→ Settings→ Control Panel→ Network Connections 103 Click → Connect To→ Manage wireless networksCompleting the Connection to the Wlan 104 Mobile Broadband or Wireless Wide Area Network 105 Connecting to a Mobile Broadband NetworkChecking Your Dell Mobile Broadband Card 106 Click Start→ All Programs→ Dell WirelessEnabling/Disabling the Dell Mobile Broadband Card 107 Dell Wi-Fi Catcher Network Locator 108 Securing Your Computer PasswordsSecurity Cable Lock 109 110 If Your Computer Is Lost or Stolen 111 112 Dell Diagnostics TroubleshootingDell Technical Update Service 114 115 Insert your Drivers and Utilities media Option Function Dell Diagnostics Main Menu116 Tab Function 117 118 Dell Support CenterDell Support 119 Dell PC TuneUp Dell Network Assistant Dell PC CheckupDellConnect Click Self Help→ Network /Internet→ Network Management 121 Drive ProblemsOptical drive problems Problems writing to a CD-RW or DVD+/-RW drive Hard drive problemsDrive tray cannot eject Drive makes an unfamiliar scraping or grinding sound 123 Mail, Modem, and Internet ProblemsClick Properties→Tools→ Check Now 124 Click Start→ All Programs→ Modem Helper 125 Error Messages 126 127 128 Click Uninstall 129 130 ExpressCard Problems Keyboard Problems Ieee 1394 Device ProblemsExternal Keyboard problems 131 132 Unexpected characters Computer does not start Lockups and Software ProblemsComputer stops responding Program stops responding or crashes repeatedly 134 Dell MediaDirect problemsSolid blue screen appears 135 Other software problems 136 Memory ProblemsNetwork Problems 137 Power ProblemsMobile Broadband Wireless Wide Area Network Wwan 138 139 Printer Problems 140 Scanner ProblemsClick Properties and click Ports No sound from integrated speakers Sound and Speaker ProblemsNo sound from external speakers 141 Touch Pad or Mouse Problems Remote Control ProblemsNo sound from headphones Click Start→ Control Panel→ Mouse 143 Video and Display ProblemsIf the display is blank If the display is difficult to read Adjust Resolution and Colors settings, as neededClick Start→ Control Panel→ Appearance and Themes 144 Drivers What Is a Driver?If only part of the display is readable Identifying Drivers Using Windows Device Driver Rollback Reinstalling Drivers and UtilitiesClick Properties→ Device Manager Click the Drivers tab→ Roll Back Driver 147 Using the Drivers and Utilities MediaClick the Drivers tab→Roll Back Driver 148 Manually Reinstalling DriversAt the Welcome Dell System Owner screen, click Next 149 Troubleshooting Software and Hardware ProblemsClick Start→ Help and Support Find an answer section, click Troubleshooting Fix a Problem section, click Hardware TroubleshooterRestoring your Microsoft Windows Operating System Restoring Windows Vista 151 Using Windows Vista System Restore 152 Click Next→ Finish Click Undo my last restoration, and then click Next Restoring the Computer to the Default Factory Configuration→ → Restart 153 154 Using the Operating System Media Before You Begin 155 Restoring Windows XP 156 Using Microsoft Windows System Restore 157 Using Dell PC Restore 158 159 160 Before You Begin Adding and Replacing PartsRecommended Tools Turning Off Your Computer 162 Before Working Inside Your Computer 163 164 Hard DriveRemoving the Hard Drive 165 166 Replacing the Hard Drive Returning a Hard Drive to Dell Optical DriveRemoving the Optical Drive 167 168 Hinge CoverRemoving the Hinge Cover 169 KeyboardReplacing the Hinge Cover 170 Removing the Keyboard 171 Replacing the Keyboard 172 MemoryRemoving the Dimm a Memory Module 173 Replacing the Dimm a Memory Module 174 175 Removing the Dimm B Memory Module 176 Replacing the Dimm B Memory Module 177 178 Subscriber Identity Module 179 Wireless Mini-CardsRemoving a Wlan Card 180 181 Replacing a Wlan Card 182 Removing a Mobile Broadband or Wwan Card 183 184 185 Replacing a Wwan Card 186 Removing a Wpan Card Replacing a Wpan Card Flash Cache ModuleRemoving the FCM 187 188 Replacing the FCM 189 Internal Card With Bluetooth Wireless TechnologyRemoving the Card 190 Coin-Cell BatteryRemoving the Coin-Cell Battery 191 192 193 Dell QuickSet Features 194 Identifying Your Computer Traveling With Your ComputerPacking the Computer 195 196 Travel TipsTraveling by Air 197 Getting HelpObtaining Assistance 198 Technical Support and Customer ServiceDellConnect Online Services AutoTech Service Problems With Your OrderAutomated Order-Status Service 199 200 201 Before You Call 202 Diagnostics Checklist 203 Contacting DellVisit support.dell.com 204 205 SpecificationsProcessor System Information Memory 206In-1 Memory Card Reader Communications Ports and Connectors207 Audio 208Video Display 209 210 BatteryKeyboard Touch Pad AC Adapter 211 Environmental 212Physical Camera Optional 213 214 215 Using the System Setup ProgramAppendix System Setup Screen Viewing the System Setup ScreenChanging the Boot Sequence Commonly Used Options 217 USB Storage Device CD/DVD/CD-RW drive Modular bay HDD 218 Cleaning Your ComputerComputer, Keyboard, and Display Cleaning an Optical Mouse Cleaning a Non-Optical MouseTouch Pad Mouse 220 Dell Technical Support Policy U.S. OnlyMedia FCC Notice U.S. Only Definition of Dell-Installed Software and PeripheralsDefinition of Third-Party Software and Peripherals FCC Class B PP22L 222 223 Macrovision Product Notice 224 225 Glossary 226 Product ID 227 Device driver See driver 228 229 230 231 232 233 Module bay See media bay 234 235 236 237 238 239 240 Video resolution See resolution 241 242 243 Index 244 245 FCM. See Flash Cache Module 246 247 248 Problems scanner 249 250