To begin a live session with a Dell associate:

1Click the Dell Support Center icon on your computer’s desktop.

2Click Assistance From DellTechnical SupportDellConnectPhone and follow the instructions.

Drive Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

E N S U R E T H A T MI C R O S O F T W I N D O W S R E C O G N I Z E S T H E D R I V E

Windows XP:

Click Start and click My Computer. Windows Vista®:

Click the Windows Vista Start button and click Computer.

If the drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.

TE S T T H E D R I V E

Insert another floppy disk, CD, or DVD to eliminate the possibility that the original media is defective.

Insert a bootable floppy disk and restart the computer.

C L E A N T H E D R I V E O R D I S K See "Cleaning Your Computer" on page 218.

E N S U R E T H A T T H E CD O R DVD M E D I A I S S N A P P E D O N T O T H E S P I N D L E C H E C K T H E C A B L E C O N N E C T I O N S

C H E C K F O R H A R D W A R E I N C O M P A T I B I L I T I E S See "Troubleshooting Software

and Hardware Problems" on page 149.

R U N T H E D E L L D I A G N O S T I C S See "Dell Diagnostics" on page 113.

Optical drive problems

NOTE: High-speed optical drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the media.

NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.

Troubleshooting

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