8Contents
12 Troubleshooting. . . . . . . . . . . . . . . . . . . 113
Dell Technical Update Service . . . . . . . . . . . . . 113
Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . 113
Dell Support Center . . . . . . . . . . . . . . . . . . . 118
Dell Support . . . . . . . . . . . . . . . . . . . . 118
Dell PC TuneUp . . . . . . . . . . . . . . . . . . . 119
Dell PC Checkup . . . . . . . . . . . . . . . . . . 120
Dell Network Assistant . . . . . . . . . . . . . . . 120
DellConnect. . . . . . . . . . . . . . . . . . . . . 120
Drive Problems . . . . . . . . . . . . . . . . . . . . . 121
Optical drive problems . . . . . . . . . . . . . . . 121
Hard drive problems . . . . . . . . . . . . . . . . 122
E-Mail, Modem, and Internet Problems . . . . . . . . . 123
Error Messages . . . . . . . . . . . . . . . . . . . . . 125
ExpressCard Problems . . . . . . . . . . . . . . . . . 130
IEEE 1394 Device Problems . . . . . . . . . . . . . . . 131
Keyboard Problems . . . . . . . . . . . . . . . . . . . 131
External Keyboard problems . . . . . . . . . . . . 131
Unexpected characters . . . . . . . . . . . . . . 132
Lockups and Software Problems . . . . . . . . . . . . 133
The computer does not start . . . . . . . . . . . . 133
The computer stops responding . . . . . . . . . . 133
A program stops responding or crashes
repeatedly . . . . . . . . . . . . . . . . . . . . . 133
A program is designed for an earlier
Microsoft® Windows® operating system . . . . . 134
A solid blue screen appears . . . . . . . . . . . . 134