Dell Technical Update Service, 121, 122 | Dell PP22L specs

.

Hard drive problems

Optical drive problems

12Troubleshooting . . . . . . . . . . . . . . . . . . . 113

Dell Technical Update Service	113
Dell Diagnostics	113
Dell Support Center	118
Dell Support	118
Dell PC TuneUp	119
Dell PC Checkup	120
Dell Network Assistant	120
DellConnect	120

Drive Problems . . . . . . . . . . . .

. . . . . .

. . . . . .

. . . . . . . . .	121
. . . . . . . . .	121
. . . . . . . . .	122

E-Mail, Modem, and Internet Problems	123
Error Messages	125
ExpressCard Problems	130
IEEE 1394 Device Problems	131
Keyboard Problems	131
External Keyboard problems	131
Unexpected characters	132
Lockups and Software Problems	133
The computer does not start	133
The computer stops responding	133
A program stops responding or crashes
repeatedly	133
A program is designed for an earlier
Microsoft® Windows® operating system	134
A solid blue screen appears	134

8

Contents

Image 8

Dell PP22L owner manual Dell Technical Update Service, 121, 122, Lockups and Software Problems

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m November TT979 Contents Using the Keyboard and Touch Pad Customizing the Touch Pad Checking the Battery ChargePlaying Media Using Dell Travel Remote Removing an ExpressCard or Blank Removing a Memory Card or Blank Connecting a Network or Broadband Wireless Local Area NetworkMobile Broadband or Wireless Wide Dell Wi-Fi Catcher Network Locator 107 Dell Technical Update Service Lockups and Software Problems121 122 Sound and Speaker Problems 141 136137 139 Restoring your Microsoft Windows 161164 167 179 187189 190 Automated Order-Status Service Using the System Setup Program Dell Technical Support Policy U.S. Only Macrovision Product Notice Contents Finding Information What Are You Looking For? Find It Here Vista Help and Support Center What Are You Looking For? Site Dell QuickSet Help Operating System Media Finding Information Determining Your Computer’s Configuration About Your Computer Front View M E R a I N D I C a T O R selections you made camera V I C E S T a T U S L I G H T S About Your Computer Y B O a R D S T a T U S L I G H T S Light Audio connectors Left Side View Connections D I O C O N N E C T O R S USB connectors Right Side View Back View I D E O TV- O U T C O N N E C T O R D E M C O N N E C T O R RJ Bottom View G H T S P E a K E R control buttons About Your Computer Setting Up Your Computer Connecting to the Internet If you have a CD, click Use the CD I got from an ISP Setting Up Your Internet ConnectionWindows XP Windows Vista Transferring Information to a New ComputerMicrosoft Windows XP To prepare a new computer for the file transfer Setting Up Your Computer Setting Up Your Computer Printer Cable Setting Up a PrinterMicrosoft Windows Vista Connecting a USB Printer Power Protection Devices Surge Protectors Uninterruptible Power Supplies Line Conditioners Using a Projector Using the DisplayAdjusting Brightness Windows Vista Using Both a Monitor and Your Computer Display Setting Display Resolution and Refresh Rate Click the Windows Vista Start button and click Control Panel Using the Display Using the Keyboard and Touch Pad Numeric Keypad Battery Power ManagementKey Combinations System Functions Adjusting Keyboard Settings Touch PadMicrosoft Windows Logo Key Functions Dell QuickSet Key Combinations Customizing the Touch Pad Click Hardware and Sound Mouse Properties window Using the Keyboard and Touch Pad Using a Battery Battery Performance Checking the Battery Charge Dell QuickSet Battery Meter Microsoft Windows Battery Meter Check the Battery ChargeCheck the Battery Health Charge Gauge Conserving Battery Power Low-Battery Warning Hibernate Mode Power Management ModesStandby and Sleep Mode Configuring Power Management Settings Accessing Power Options Properties Charging the Battery Replacing the Battery Storing a Battery Using Multimedia Playing Media CD player includes the following basic buttons Playing Media Using Dell Travel Remote Click Start → All Programs→ Roxio Creator→ Projects→ Copy How to Copy a CD, DVD, or BDCopying CD, DVD, and Blu-ray Disc BD Media Using Blank CD, DVD, and BD Media Media Type Read Write Rewritable Helpful Tips DVD-Writable Drives Adjusting the Volume Click Open Volume Mixer Adjusting the Picture Using Dell MediaDirect Connecting Your Computer to a TV or Audio Device Video TV-out connector Composite video adapter Video and Standard Audio Video and S/PDIF Digital Audio Pdif digital audio cable Composite Video and Standard Audio Standard audio cable Composite Video and S/PDIF Digital Audio Composite video adapter Component Video and Standard Audio Component video adapter Component video adapter Component Video and S/PDIF Digital Audio Standard audio cable Component video cable Click Advanced Click S/PDIF Interface Enabling the Display Settings for a TVEnabling S/PDIF Digital Audio Using ExpressCards ExpressCard Blanks Installing an ExpressCard Removing an ExpressCard or Blank Using ExpressCards Memory Card Blanks Using the Memory Card ReaderInstalling a Memory Card Removing a Memory Card or Blank Setting Up and Using Networks Connecting a Network or Broadband Modem Cable Select an option under Choose a connection option Setting Up a NetworkWindows XP Wireless Local Area Network Checking Your Wireless Network CardWhat You Need to Establish a Wlan Connection Start Button and Connect To Option Order Confirmation for Your Computer 100 Connecting to a Wlan 101 102 Determining the Wireless Network Device ManagerClick Start→ Settings→ Control Panel→ Network Connections 103 Click → Connect To→ Manage wireless networksCompleting the Connection to the Wlan Mobile Broadband or Wireless Wide Area Network 104 105 Connecting to a Mobile Broadband NetworkChecking Your Dell Mobile Broadband Card 106 Click Start→ All Programs→ Dell WirelessEnabling/Disabling the Dell Mobile Broadband Card Dell Wi-Fi Catcher Network Locator 107 108 Passwords Securing Your ComputerSecurity Cable Lock 109 If Your Computer Is Lost or Stolen 110 111 112 Dell Diagnostics TroubleshootingDell Technical Update Service 114 Insert your Drivers and Utilities media 115 Option Function Dell Diagnostics Main Menu116 117 Tab Function 118 Dell Support CenterDell Support Dell PC TuneUp 119 Dell PC Checkup Dell Network AssistantDellConnect Click Self Help→ Network /Internet→ Network Management 121 Drive ProblemsOptical drive problems Hard drive problems Problems writing to a CD-RW or DVD+/-RW driveDrive tray cannot eject Drive makes an unfamiliar scraping or grinding sound 123 Mail, Modem, and Internet ProblemsClick Properties→Tools→ Check Now Click Start→ All Programs→ Modem Helper 124 Error Messages 125 126 127 Click Uninstall 128 129 ExpressCard Problems 130 Ieee 1394 Device Problems Keyboard ProblemsExternal Keyboard problems 131 Unexpected characters 132 Lockups and Software Problems Computer does not startComputer stops responding Program stops responding or crashes repeatedly 134 Dell MediaDirect problemsSolid blue screen appears Other software problems 135 136 Memory ProblemsNetwork Problems 137 Power ProblemsMobile Broadband Wireless Wide Area Network Wwan 138 Printer Problems 139 140 Scanner ProblemsClick Properties and click Ports Sound and Speaker Problems No sound from integrated speakersNo sound from external speakers 141 Remote Control Problems Touch Pad or Mouse ProblemsNo sound from headphones Click Start→ Control Panel→ Mouse 143 Video and Display ProblemsIf the display is blank Adjust Resolution and Colors settings, as needed If the display is difficult to readClick Start→ Control Panel→ Appearance and Themes 144 What Is a Driver? DriversIf only part of the display is readable Identifying Drivers Reinstalling Drivers and Utilities Using Windows Device Driver RollbackClick Properties→ Device Manager Click the Drivers tab→ Roll Back Driver 147 Using the Drivers and Utilities MediaClick the Drivers tab→Roll Back Driver 148 Manually Reinstalling DriversAt the Welcome Dell System Owner screen, click Next 149 Troubleshooting Software and Hardware ProblemsClick Start→ Help and Support Fix a Problem section, click Hardware Troubleshooter Find an answer section, click TroubleshootingRestoring your Microsoft Windows Operating System Restoring Windows Vista Using Windows Vista System Restore 151 Click Next→ Finish 152 Restoring the Computer to the Default Factory Configuration Click Undo my last restoration, and then click Next→ → Restart 153 Using the Operating System Media Before You Begin 154 Restoring Windows XP 155 Using Microsoft Windows System Restore 156 Using Dell PC Restore 157 158 159 160 Adding and Replacing Parts Before You BeginRecommended Tools Turning Off Your Computer Before Working Inside Your Computer 162 163 164 Hard DriveRemoving the Hard Drive 165 Replacing the Hard Drive 166 Optical Drive Returning a Hard Drive to DellRemoving the Optical Drive 167 168 Hinge CoverRemoving the Hinge Cover 169 KeyboardReplacing the Hinge Cover Removing the Keyboard 170 Replacing the Keyboard 171 172 MemoryRemoving the Dimm a Memory Module Replacing the Dimm a Memory Module 173 174 Removing the Dimm B Memory Module 175 Replacing the Dimm B Memory Module 176 177 Subscriber Identity Module 178 179 Wireless Mini-CardsRemoving a Wlan Card 180 Replacing a Wlan Card 181 Removing a Mobile Broadband or Wwan Card 182 183 184 Replacing a Wwan Card 185 Removing a Wpan Card 186 Flash Cache Module Replacing a Wpan CardRemoving the FCM 187 Replacing the FCM 188 189 Internal Card With Bluetooth Wireless TechnologyRemoving the Card 190 Coin-Cell BatteryRemoving the Coin-Cell Battery 191 192 Dell QuickSet Features 193 194 Traveling With Your Computer Identifying Your ComputerPacking the Computer 195 196 Travel TipsTraveling by Air 197 Getting HelpObtaining Assistance 198 Technical Support and Customer ServiceDellConnect Online Services Problems With Your Order AutoTech ServiceAutomated Order-Status Service 199 200 Before You Call 201 Diagnostics Checklist 202 203 Contacting DellVisit support.dell.com 204 Specifications 205Processor System Information Memory 206In-1 Memory Card Reader Communications Ports and Connectors207 Audio 208Video 209 Display Battery 210Keyboard Touch Pad 211 AC Adapter Environmental 212Physical 213 Camera Optional 214 215 Using the System Setup ProgramAppendix Viewing the System Setup Screen System Setup ScreenChanging the Boot Sequence Commonly Used Options USB Storage Device CD/DVD/CD-RW drive Modular bay HDD 217 218 Cleaning Your ComputerComputer, Keyboard, and Display Cleaning a Non-Optical Mouse Cleaning an Optical MouseTouch Pad Mouse 220 Dell Technical Support Policy U.S. OnlyMedia Definition of Dell-Installed Software and Peripherals FCC Notice U.S. OnlyDefinition of Third-Party Software and Peripherals FCC Class B 222 PP22L Macrovision Product Notice 223 224 Glossary 225 226 227 Product ID 228 Device driver See driver 229 230 231 232 233 234 Module bay See media bay 235 236 237 238 239 Video resolution See resolution 240 241 242 Index 243 244 FCM. See Flash Cache Module 245 246 247 Problems scanner 248 249 250