Dell PP22L owner manual Click Start→ All Programs→ Modem Helper, 124

R U N T H E M O D E M H E L P E R D I A G N O S T I C S —

Windows XP:

1Click Start→ All Programs→ Modem Helper.

2Follow the instructions on the screen to identify and resolve modem problems. Modem Helper is not available on certain computers.

Windows Vista:

1Click the Windows Vista Start button → All Programs→ Modem Diagnostic Tool.

2Follow the instructions on the screen to identify and resolve modem problems. Modem diagnostics are not available on all computers.

VE R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H W I N D O W S —

Windows XP:

1Click Start→ Control Panel→ Printers and Other Hardware→ Phone and Modem Options→ Modems.

2Click the COM port for your modem→ Properties→ Diagnostics→ Query Modem to verify that the modem is communicating with Windows.

If all commands receive responses, the modem is operating properly.

Windows Vista:

1Click the Windows Vista Start button → Control Panel→ Hardware and Sound→ Phone and Modem Options→ Modems.

2Click the COM port for your modem→ Properties→ Diagnostics→ Query Modem to verify that the modem is communicating with Windows.

If all commands receive responses, the modem is operating properly.

E N S U R E T H A T Y O U A R E C O N N E C T E D T O T H E I N T E R N E T — Ensure that you have

subscribed to an Internet service provider. With the Outlook Express e-mail program open, click File. If Work Offline has a check mark next to it, click the check mark to remove it, and then connect to the Internet. For help, contact your Internet service provider.

S C A N T H E C O M P U T E R F O R S P Y W A R E — If you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your computer might be infected with spyware. Use an anti-virus program that includes anti-spyware protection

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Troubleshooting