Dish Network Solo 311 manual Reference

Page 74

Chapter 5

Reference

ON-SCREEN MESSAGES

This table describes some on-screen messages in the order of their message numbers. Find the message number in the upper right corner of the message displayed on your TV screen, and then find the matching number in this table.

 

 

 

 

 

 

Message Number

Possible Reason

What to Do

 

 

 

 

 

 

 

 

There may be a problem with the

Check the coaxial cables and their connections to and from the

 

 

001

multi-dish switch.

multi-dish switch. Make sure that all required cables are in place,

 

 

 

and check that all cable connections are tight and dry (for outdoor

 

 

 

 

cables).

 

 

 

 

If this does not work, call the Customer Service Center for help.

 

 

 

 

 

 

 

 

Heavy rain, snow, or cloud cover

Note the local weather conditions. Remove any snow or other

 

 

 

may be interfering with transmission

debris which may have collected on the satellite dish.

 

 

 

of the satellite signal, or there may

Make sure that the satellite dish has a clear line of sight to the

 

 

002

be other interference.

satellite. Check whether branches or leaves have grown into the line

 

 

 

of sight.

 

 

 

 

Make sure that the satellite dish is aimed at the satellite. Check the

 

 

 

 

strength of the signal using the Point Dish/Signal menu. Consult

 

 

 

 

your installer to re-aim the dish, if necessary, to obtain the strongest

 

 

 

 

possible signal.

 

 

 

 

 

 

 

 

The wrong type of coaxial cable may

Make sure the system uses RG6 coaxial cable; if not, call your

 

 

 

be used in the system, or the cable

dealer or installer.

 

 

 

run length may be too long. Or, there

Check the dish-to-receiver cable run length; if it is over 100 feet,

 

 

003, 004

may be a problem with the multi-

call your dealer or installer.

 

 

dish switch.

Check the coaxial cables and their connections to and from the

 

 

 

 

multi-dish switch. Make sure that all required cables are in place,

 

 

 

 

and check that all cable connections are tight and dry (for outdoor

 

 

 

 

cables).

 

 

 

 

If this does not work, do the Check Switch test.

 

 

 

 

 

 

 

 

The receiver may not yet have been

If you have authorized the receiver, wait a few minutes to see if the

 

 

 

authorized. The satellite dish may

message is removed. Make sure that all required cables are in place,

 

 

 

have moved so that it is no longer

and check that all cable connections are tight and dry (for outdoor

 

 

 

picking up the satellite signal. The

cables).

 

 

005

cable connections may have

Make sure that the satellite dish has a clear line of sight to the

 

 

loosened or have moisture inside.

satellite. Check whether branches or leaves have grown into the line

 

 

 

There may be an interruption of the

of sight.

 

 

 

satellite signal.

Check that the Signal Strength bar in the Point Dish/Signal

 

 

 

 

menu is green and displays the word Locked. If not, contact your

 

 

 

 

installer to re-aim the satellite dish. If you have not authorized the

 

 

 

 

receiver, call the Customer Service Center for help.

 

 

 

 

 

 

 

 

The receiver may not be connected

You must connect the receiver to an active telephone connection at

 

 

006

to an active telephone line.

all times. If you install two or more receivers, you must connect

 

 

The credit limit may have been

each receiver to an active telephone connection at all times.

 

 

 

Review your pay per view purchases to check the credit limit.

 

 

 

suspended.

 

 

 

 

 

 

 

 

 

 

 

008

Maybe the receiver is connected to a

Install a DSL filter between the receiver and the telephone wall

 

 

DSL (Digital Subscriber Line)

jack. You can obtain the filter from your DSL provider.

 

 

 

phone line.

 

 

 

 

 

 

 

 

 

Viewers in specific areas are

Remember that the program providers specify which programs

 

 

 

prohibited from watching certain

are “blacked out” for which viewers, not DISH Network™.

 

 

 

programs.

 

 

 

011, 012

For example, viewers who live close

 

 

 

to a particular football stadium may

 

 

 

 

 

 

 

 

be prohibited from watching football

 

 

 

 

games that are played in that

 

 

 

 

stadium.

 

 

 

 

 

 

 

 

013, 014

You may have tried to tune to a

You must buy a channel before you can tune to a program on that

 

 

program on a channel which you

channel. Call the Customer Service Center to buy the channel, or if

 

 

 

have not bought.

you believe this message was displayed by mistake.

 

 

 

 

 

 

Page 82

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Contents Contents Contents Safety Instructions Safety Conventions Used in this Guide Welcome to Dish NetworkOverview Ordering Your Programming If YOU Need More AssistanceQuick Start Guide To Order ProgrammingFinding Programs to Watch Finding Programs To WatchAbout Satellite Television Solar Interference Satellite Signal QualityRain and Snow Fade Parts of the System Front Panel Back PanelParts of the System Remote ControlRemote Control Batteries Remote Control Using the Remote Control in SAT ModeUsing the Remote Control in TV Mode Using the Remote Control in VCR Mode Changing the Remote Control Address Control Other Devices with the Remote Satellite Video RecoveryRemote Control Modes Control Other Devices with the RemoteLimited Mode SET UP the Remote ControlScan for Device Codes For AUX mode only. The first Check the Device CodesVolume Button Control a Tuner or Amplifier AUX Mode ButtonPower Button Select ButtonTo switch back to TV volume control, do the following Using TV or Amplifier Volume ControlMain Menu MenusMenus Program GuideSystem Locks Menu Theme Categories MenuFavorites Lists Menu Browse Banner System Setup MenuTimers Menu Installing the Receiver in AN Existing System Installing the Receiver in an Existing System Chapter Opening the Menus Using the MenusChanging Channels Closing the MenusLists of Choices in the Menus Highlighting a Menu OptionSelecting a Menu Option Highlighting a Choice in a Menu ListUsing the Menus Canceling a ProcedureUsing the Program Guide Selecting a Program in the Program Guide Using the Program GuideOpening the Program Guide Closing the Program GuideUsing the Program Banner Using the Browse BannerUsing the Browse Banner Themes Using ThemesOrdering PAY PER View Programs Using Search Using SearchDish Home Interactive TV Applications Creating or Changing a Favorites List Using Favorites ListsUsing Favorites Lists Making a Favorites List Active Changing the Name of a Favorites ListEvent Timer Types Using TimersUsing Timers Event Timer FrequenciesBefore AN Event Timer Operates Setting UP AN Automatic Event TimerSelect the Create option to save the event timer Setting UP a Manual Event TimerOverlapping Event Timers Quick RecordMaximum Number of Event Timers Editing AN Event TimerCreating VCR Event Timers Deleting AN Event TimerReviewing Event Timers Setting UP the Receiver and VCR to USE a VCR Event Timer LOCKS, BLACKED-OUT PROGRAMS, and Event TimersPower OFF and Event Timers Using Locks HOW to SET Locks a TWO Step ProcessCreating a Password Using LocksWhen YOU have Locked the Receiver Creating or Changing Rating Content Code Locks Creating or Changing Channel Locks Locking the ReceiverUnlocking the Receiver Locking the Receiver Front Panel Control ButtonsUnlocking the Receiver Front Panel Control Buttons Locking PAY PER View ProgramsOpening a Locked ITEM, or Opening the Locks Menu Changing the Receiver PasswordHiding Adult Channels Caller ID Screens Using Caller IDUsing Caller ID To Turn the Caller ID on and OFF Changing Menu Languages Changing Program LanguagesChanging Program Languages Resetting Your Receiver Resetting the Receiver to Factory Default SettingsUsing Troubleshooting Tools Point Dish and Check Switch Using Troubleshooting ToolsDiagnostics Chapter Troubleshooting Tables ReferenceReference ON-SCREEN MessagesTroubleshooting Tables 078, 079 Dishpro Twin LnbfUsing the Remote Control What Is Possible Reason What to Do HappeningHearing a Program Watching a ProgramUsing Locks Using the MenusUsing the Program Guide or the Browse Banner Using Favorite Lists Changing ChannelsBuying a PAY PER View Program Troubleshooting TablesUsing the Telephone for Voice /DATA /FAX Using Event Timers View event You try to set up an eventTV Codes Device CodesVCR Codes Device Codes DVD Player CodesTUNER/AMPLIFIER Codes Tuner Codes AmplifierChapter Reference Troubleshooting Tables Dishpro Twin Lnbf ON, the receiver front Hearing a Program What Is Possible Reason What to Do Changing Channels Using the Telephone for VOICE/DATA/FAX Set up is an Auto-Tune Event Timer , or Device Codes MTC TV/VCR DVD Players Codes DVD/VCR Combo Chapter What the Warranty does not Cover Limited WarrantyWhat the Warranty Covers Advance Exchange Program Legal LimitationsIf YOU Need Assistance Post Receipt Exchange Program Accessory WarrantyResidential Customer Agreement Dish Network Service Billing Policies and Payments for Services Cancellation of Service Equipment Leased Equipment Transfer of ACCOUNT, Services or Equipment FCC Compliance Telephone CommunicationFCC Compliance Compliance Information StatementAppendix Index Index Index Index 143334