DirecTV D12 manual Directv Receiver or TV Problems

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Troubleshooting

not unplug your receiver while an upgrade is in progress. Please consult the Upgrade Menu to find a schedule of upgrades or modifications planned by DIRECTV.

DIRECTV Receiver or TV Problems

Progress bar freezes during Satellite Data Acquisition

This is normal. The progress bar times out after two minutes. If your screen is still blank for a few minutes after the progress bar times out, press the RESET button behind the access panel door on the front of the DIRECTV Receiver and wait for program guide information to be acquired.

Wrong picture, blue screen, snow or black/blank picture

The DIRECTV Receiver and most TVs and VCRs let you toggle between video sources. If you don’t see the signal you think you should be seeing, try using these buttons to toggle between the signals:

4 Press the TV/VCR button on the VCR remote or on the VCR’s front panel.

4 Press the TV INPUT button on the DIRECTV remote control.

4 If problems persist, turn off all equipment that is connected to your TV, wait a few minutes, then turn the DIRECTV Receiver back on.

Note

If your TV is connected with just coaxial cables, you must tune to Channel 3 or 4, as set with the 3/4 switch on the		33
back of your DIRECTV Receiver box.	Chapter 4	33

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Contents Directv Receiver User Guide Important Safety Instructions Safety & CareTIP Great TV viewing is in your hands Welcome to Directv Contents Other Information Appendix a InstallationViii Getting Started Welcome Getting StartedPackage Contents Installation and ActivationDirectv Receiver Front Panel Facing upward, fully into the slot Insert your Directv Access CardDirectv Receiver Rear Panel Directv Receiver Rear Panel Getting Started What’s On Watching TV What’s OnCurrent date & time Channel BannerOverview of the Directv Advanced Program Guide GuideGetting Around in the Guide An even better way to catch all your favorites AutotuneRecording to VCR Changing Autotune Options/Canceling an AutotuneLatest Movies, 24 Hours a Day Pay Per ViewQuick Menu Setup Using the Quick MenuSettings Reset Access CardInfo & Test SatelliteParental Controls SchedulerFavorites Audio Options Category Sort Recent Finds Find ByFavorites Date & TimeCaller ID Caller ID & MessagesDirectv Messages Parental ControlsMovies RatingsHours Channel BlocksSpending Let me in… Now, lock itPress MENU, Select Parental Controls, then Edit Settings Other Information System Upgrades TroubleshootingWrong picture, blue screen, snow or black/blank picture Directv Receiver or TV ProblemsProgress bar freezes during Satellite Data Acquisition Directv Receiver will not turn on Directv Receiver turns on or changes channels unexpectedly Turns oﬀ while playingBlank screen My video and audio are out of sync Remote control indicator light starts ﬂashing Remote Control ProblemsProblems with the remote control First make sure that Fine-Tuning the SignalRunning the System Test Other Information Who is Covered? Limited 90-Day WarrantyWhat is Covered? What is Excluded? Make Sure You Keep To Get Out-of-Warranty Service Before Requesting Repair ServiceTo Get Warranty Service Directv Product Information Directv Protection Plan Benefits Directv Protection PlanProtection Plan Sign up for the Directv Protection Plan TodayFCC Customer Information FCC Customer Information FCC Customer Information Directv Index Index Appendix a Installation Before You Begin Hardware Reference Access CardSatellite Dish Antenna Directv Receiver or Satellite ReceiverBest Video S-Video Jack and Cable Cables & ConnectionsAudio/Video A/V Jack and Cable RF Jack and Coaxial Cable F-typeTelephone Jack and Cord Choose Your SetupConnecting Your Directv Receiver to your TV or VCR Connecting Your Directv Receiver to the Satellite DishVideo & A/V Audio Connection Best Quality Best Quality Connection Connection Better Quality Very Good Quality Connection A/V Completing the Connections Connecting Your Directv Receiver to Your Telephone LineRF Coaxial Connection Good Quality Good Quality Now, let us lead the way… Guided Setup & ActivationActivate Your Directv Service Programming Your Remote Control Factory Defaults Page Page Page Arrow Icons Icon ReferenceScheduler Icons Other Icons