DirecTV D12 Turns oﬀ while playing, Directv Receiver turns on or changes channels unexpectedly

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Troubleshooting

Turns oﬀ while playing

4 Electronic protection circuit may have been activated because of a power surge. Wait 30 seconds, then turn on again.

4 Unplug DIRECTV Receiver for a few minutes, then plug back in. If this happens frequently, the voltage in your house may be abnormally high or low.

4 Consider using a surge protector or line conditioner.

4 If your TV turns off while playing, and other lights/appliances in your house do too, you may have blown a circuit breaker or be experiencing a power outage.

4 Consult an electrician if the problem is frequent or severe, especially if other household appliances or electronics are affected.

DIRECTV Receiver turns on or changes channels unexpectedly

4 An Autotune may have been activated. See page 28. 4 Your TV’s timer may have been activated.

4 Check your TV owner’s manual.

Chapter 4

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Contents Directv Receiver User Guide Important Safety Instructions Safety & CareTIP Great TV viewing is in your hands Welcome to Directv Contents Other Information Appendix a InstallationViii Getting Started Welcome Getting StartedPackage Contents Installation and ActivationDirectv Receiver Front Panel Facing upward, fully into the slot Insert your Directv Access CardDirectv Receiver Rear Panel Directv Receiver Rear Panel Getting Started What’s On Watching TV What’s OnCurrent date & time Channel BannerOverview of the Directv Advanced Program Guide GuideGetting Around in the Guide An even better way to catch all your favorites AutotuneRecording to VCR Changing Autotune Options/Canceling an AutotuneLatest Movies, 24 Hours a Day Pay Per ViewQuick Menu Settings Using the Quick MenuSetup Satellite Access CardReset Info & TestFavorites SchedulerParental Controls Audio Options Category Sort Recent Finds Find ByFavorites Date & TimeCaller ID Caller ID & MessagesDirectv Messages Parental ControlsMovies RatingsSpending Channel BlocksHours Let me in… Now, lock itPress MENU, Select Parental Controls, then Edit Settings Other Information System Upgrades TroubleshootingProgress bar freezes during Satellite Data Acquisition Directv Receiver or TV ProblemsWrong picture, blue screen, snow or black/blank picture Directv Receiver will not turn on Directv Receiver turns on or changes channels unexpectedly Turns oﬀ while playingBlank screen My video and audio are out of sync Problems with the remote control Remote Control ProblemsRemote control indicator light starts ﬂashing Running the System Test Fine-Tuning the SignalFirst make sure that Other Information What is Covered? Limited 90-Day WarrantyWho is Covered? What is Excluded? Make Sure You Keep To Get Warranty Service Before Requesting Repair ServiceTo Get Out-of-Warranty Service Directv Product Information Directv Protection Plan Benefits Directv Protection PlanProtection Plan Sign up for the Directv Protection Plan TodayFCC Customer Information FCC Customer Information FCC Customer Information Directv Index Index Appendix a Installation Directv Receiver or Satellite Receiver Access CardBefore You Begin Hardware Reference Satellite Dish AntennaRF Jack and Coaxial Cable F-type Cables & ConnectionsBest Video S-Video Jack and Cable Audio/Video A/V Jack and CableTelephone Jack and Cord Choose Your SetupConnecting Your Directv Receiver to your TV or VCR Connecting Your Directv Receiver to the Satellite DishVideo & A/V Audio Connection Best Quality Best Quality Connection Connection Better Quality Very Good Quality Connection A/V RF Coaxial Connection Good Quality Connecting Your Directv Receiver to Your Telephone LineCompleting the Connections Good Quality Now, let us lead the way… Guided Setup & ActivationActivate Your Directv Service Programming Your Remote Control Factory Defaults Page Page Page Other Icons Icon ReferenceArrow Icons Scheduler Icons