DirecTV D12 manual Before Requesting Repair Service, To Get Warranty Service

Page 52

Other Information

Before Requesting Repair Service...

Please check the troubleshooting section of this guide. This may save you a call to DIRECTV Customer Care.

To Get Warranty Service...

Warranty service will be provided by DIRECTV. If you believe you need service for your Receiver, contact DIRECTV at 1-800-DIRECTV. A representative will go through a diagnostic checklist with you. If it is determined that the prod- uct needs to be returned for service or exchanged, you will receive a return authorization number. The representative will give you complete shipping details.

To Get Out-of-Warranty Service...

To obtain out-of-warranty service contact DIRECTV at 1-800-DIRECTV for information on the possibility of and any costs

for repair or replacement of out-of-warranty products.

ALL WARRANTIES IMPLIED BY LAW, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE EXPRESSLY LIMITED TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY.

WITH THE EXCEPTION OF ANY WARRANTIES IMPLIED BY THE LAW OF ANY STATE OF THE U.S.A., THIS EXPRESS LIMITED WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, GUARANTEES, AGREEMENTS AND SIMILAR OBLIGATIONS OF DIRECTV. REPAIR OR REPLACEMENT

44Limited 90-Day Warranty

Image 52
Contents Directv Receiver User Guide Safety & Care Important Safety InstructionsTIP Great TV viewing is in your hands Welcome to Directv Contents Appendix a Installation Other InformationViii Getting Started Getting Started WelcomeInstallation and Activation Package ContentsDirectv Receiver Front Panel Insert your Directv Access Card Facing upward, fully into the slotDirectv Receiver Rear Panel Directv Receiver Rear Panel Getting Started What’s On What’s On Watching TVChannel Banner Current date & timeGuide Overview of the Directv Advanced Program GuideGetting Around in the Guide Autotune An even better way to catch all your favoritesChanging Autotune Options/Canceling an Autotune Recording to VCRPay Per View Latest Movies, 24 Hours a DayQuick Menu Settings Using the Quick MenuSetup Access Card ResetInfo & Test SatelliteFavorites SchedulerParental Controls Audio Options Category Sort Find By Recent FindsDate & Time FavoritesCaller ID & Messages Caller IDParental Controls Directv MessagesRatings MoviesSpending Channel BlocksHours Now, lock it Let me in…Press MENU, Select Parental Controls, then Edit Settings Other Information Troubleshooting System UpgradesProgress bar freezes during Satellite Data Acquisition Directv Receiver or TV ProblemsWrong picture, blue screen, snow or black/blank picture Directv Receiver will not turn on Turns off while playing Directv Receiver turns on or changes channels unexpectedlyBlank screen My video and audio are out of sync Problems with the remote control Remote Control ProblemsRemote control indicator light starts flashing Running the System Test Fine-Tuning the SignalFirst make sure that Other Information What is Covered? Limited 90-Day WarrantyWho is Covered? What is Excluded? Make Sure You Keep To Get Warranty Service Before Requesting Repair ServiceTo Get Out-of-Warranty Service Directv Product Information Directv Protection Plan Directv Protection Plan BenefitsSign up for the Directv Protection Plan Today Protection PlanFCC Customer Information FCC Customer Information FCC Customer Information Directv Index Index Appendix a Installation Access Card Before You Begin Hardware ReferenceSatellite Dish Antenna Directv Receiver or Satellite ReceiverCables & Connections Best Video S-Video Jack and CableAudio/Video A/V Jack and Cable RF Jack and Coaxial Cable F-typeChoose Your Setup Telephone Jack and CordConnecting Your Directv Receiver to the Satellite Dish Connecting Your Directv Receiver to your TV or VCRVideo & A/V Audio Connection Best Quality Best Quality Connection Connection Better Quality Very Good Quality Connection A/V RF Coaxial Connection Good Quality Connecting Your Directv Receiver to Your Telephone LineCompleting the Connections Good Quality Guided Setup & Activation Now, let us lead the way…Activate Your Directv Service Programming Your Remote Control Factory Defaults Page Page Page Icon Reference Arrow IconsScheduler Icons Other Icons