DirecTV D12 manual Other Information

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Other Information

3)Select Settings.

4)Select Setup, then Info & Test.

5)Use arrow keys to highlight the System Test tab, then press SELECT on Run Test.

6)If your system does not pass the system test, check any of these potential trouble areas: cabling, pointing the satellite dish, phone connection and access card.

7)If you continue to have problems, call DIRECTV Customer Service at 1-800-DIRECTV.

You should run a system test several times before concluding that there is a problem. Occasional fluctuations in the phone line or satellite signal can give temporary false readings.

40Troubleshooting

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Contents Directv Receiver User Guide Safety & Care Important Safety InstructionsTIP Great TV viewing is in your hands Welcome to Directv Contents Appendix a Installation Other InformationViii Getting Started Getting Started WelcomeInstallation and Activation Package ContentsDirectv Receiver Front Panel Insert your Directv Access Card Facing upward, fully into the slotDirectv Receiver Rear Panel Directv Receiver Rear Panel Getting Started What’s On What’s On Watching TVChannel Banner Current date & timeGuide Overview of the Directv Advanced Program GuideGetting Around in the Guide Autotune An even better way to catch all your favoritesChanging Autotune Options/Canceling an Autotune Recording to VCRPay Per View Latest Movies, 24 Hours a DayQuick Menu Using the Quick Menu SettingsSetup Access Card ResetInfo & Test SatelliteScheduler FavoritesParental Controls Audio Options Category Sort Find By Recent FindsDate & Time FavoritesCaller ID & Messages Caller IDParental Controls Directv MessagesRatings MoviesChannel Blocks SpendingHours Now, lock it Let me in…Press MENU, Select Parental Controls, then Edit Settings Other Information Troubleshooting System UpgradesDirectv Receiver or TV Problems Progress bar freezes during Satellite Data AcquisitionWrong picture, blue screen, snow or black/blank picture Directv Receiver will not turn on Turns oﬀ while playing Directv Receiver turns on or changes channels unexpectedlyBlank screen My video and audio are out of sync Remote Control Problems Problems with the remote controlRemote control indicator light starts ﬂashing Fine-Tuning the Signal Running the System TestFirst make sure that Other Information Limited 90-Day Warranty What is Covered?Who is Covered? What is Excluded? Make Sure You Keep Before Requesting Repair Service To Get Warranty ServiceTo Get Out-of-Warranty Service Directv Product Information Directv Protection Plan Directv Protection Plan BenefitsSign up for the Directv Protection Plan Today Protection PlanFCC Customer Information FCC Customer Information FCC Customer Information Directv Index Index Appendix a Installation Access Card Before You Begin Hardware ReferenceSatellite Dish Antenna Directv Receiver or Satellite ReceiverCables & Connections Best Video S-Video Jack and CableAudio/Video A/V Jack and Cable RF Jack and Coaxial Cable F-typeChoose Your Setup Telephone Jack and CordConnecting Your Directv Receiver to the Satellite Dish Connecting Your Directv Receiver to your TV or VCRVideo & A/V Audio Connection Best Quality Best Quality Connection Connection Better Quality Very Good Quality Connection A/V Connecting Your Directv Receiver to Your Telephone Line RF Coaxial Connection Good QualityCompleting the Connections Good Quality Guided Setup & Activation Now, let us lead the way…Activate Your Directv Service Programming Your Remote Control Factory Defaults Page Page Page Icon Reference Arrow IconsScheduler Icons Other Icons