DirecTV D12 manual My video and audio are out of sync

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Troubleshooting

Partial programming loss/channels missing from the Guide/channel is in the Guide but can’t tune to

4 Your satellite dish antenna may be incorrectly configured. Check the dish type set in your receiver’s preferences and change if necessary. Press the MENU key on the remote control, then select Settings, then Setup. In the next menu, select Satellite, then Repeat Satellite Dish Setup. Follow the steps. From the Satellite Dish Type screen, make sure the proper dish type is selected (round, oval with a dual LNB or oval with a triple LNB).

4 The channels might be excluded from the Favorites list currently in use. Press MENU on the remote, select Favorites, then All Channels, or enter the channel number manually.

My video and audio are out of sync.

4 Try changing channels.

4 Press LIST, then EXIT.

4If neither of those work, restart your DIRECTV Receiver. Press MENU, press SELECT on Settings, then SELECT Setup. Select the Reset item from the left menu and follow the onscreen instructions.

My DIRECTV Receiver is “frozen” on a single frame of a TV picture.

4 If you are on a Pay Per View channel, watching the free portion of a program, the free portion may be completed. You must buy the program to continue watching.

4If that doesn’t work, restart your DIRECTV Receiver. Press MENU, press SELECT on Settings, then SELECT Setup. Select the Reset item from the left menu and follow the onscreen instructions.

Chapter 4

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Image 45 DirecTV D12 manual My video and audio are out of sync
Contents Directv Receiver User Guide Important Safety Instructions Safety & CareTIP Great TV viewing is in your hands Welcome to Directv Contents Other Information Appendix a InstallationViii Getting Started Welcome Getting StartedPackage Contents Installation and ActivationDirectv Receiver Front Panel Facing upward, fully into the slot Insert your Directv Access CardDirectv Receiver Rear Panel Directv Receiver Rear Panel Getting Started What’s On Watching TV What’s OnCurrent date & time Channel BannerOverview of the Directv Advanced Program Guide GuideGetting Around in the Guide An even better way to catch all your favorites AutotuneRecording to VCR Changing Autotune Options/Canceling an AutotuneLatest Movies, 24 Hours a Day Pay Per ViewQuick Menu Using the Quick Menu SettingsSetup Reset Access CardInfo & Test SatelliteScheduler FavoritesParental Controls Audio Options Category Sort Recent Finds Find ByFavorites Date & TimeCaller ID Caller ID & MessagesDirectv Messages Parental ControlsMovies RatingsChannel Blocks SpendingHours Let me in… Now, lock itPress MENU, Select Parental Controls, then Edit Settings Other Information System Upgrades TroubleshootingDirectv Receiver or TV Problems Progress bar freezes during Satellite Data AcquisitionWrong picture, blue screen, snow or black/blank picture Directv Receiver will not turn on Directv Receiver turns on or changes channels unexpectedly Turns off while playingBlank screen My video and audio are out of sync Remote Control Problems Problems with the remote controlRemote control indicator light starts flashing Fine-Tuning the Signal Running the System TestFirst make sure that Other Information Limited 90-Day Warranty What is Covered?Who is Covered? What is Excluded? Make Sure You Keep Before Requesting Repair Service To Get Warranty ServiceTo Get Out-of-Warranty Service Directv Product Information Directv Protection Plan Benefits Directv Protection PlanProtection Plan Sign up for the Directv Protection Plan TodayFCC Customer Information FCC Customer Information FCC Customer Information Directv Index Index Appendix a Installation Before You Begin Hardware Reference Access CardSatellite Dish Antenna Directv Receiver or Satellite ReceiverBest Video S-Video Jack and Cable Cables & ConnectionsAudio/Video A/V Jack and Cable RF Jack and Coaxial Cable F-typeTelephone Jack and Cord Choose Your SetupConnecting Your Directv Receiver to your TV or VCR Connecting Your Directv Receiver to the Satellite DishVideo & A/V Audio Connection Best Quality Best Quality Connection Connection Better Quality Very Good Quality Connection A/V Connecting Your Directv Receiver to Your Telephone Line RF Coaxial Connection Good QualityCompleting the Connections Good Quality Now, let us lead the way… Guided Setup & ActivationActivate Your Directv Service Programming Your Remote Control Factory Defaults Page Page Page Arrow Icons Icon ReferenceScheduler Icons Other Icons