Troubleshooting guide

DTH7500_en 4/07/03 16:56 Page 51

Further information

If you encounter difficulties

Advisors are at your disposal to help you solve your problems at this telephone number.

You can contact THOMSON by dialling: 0845 601 3093 (For Great-Britain, all calls will be charged at local rate) www.thomson-europe.com

Your DMR doesn’t switch on

•Did you move the DMR? Check the power plug: is it well plugged into the mains socket? Also check the power cable jack at the rear of the DMR; is it well pushed in.

•Is the mains socket to which you DMR is connected receiving current? Try to plug in a lamp or other electrical device: do they work? Check the corresponding fuse in your house’s fuse box.

The remote control doesn’t work

•To control your DMR, you must first press the DVD key of the remote control.

•Point the remote control at the front of your DMR, not at your TV set.

•The operating range of the remote control is 6 to 8 metres. It gradually decreases as the batteries wear down.This is a good indicator of the state of the batteries.When the batteries require replacing, the signal lamp on the remote control flashes when you use it.

•Make sure no objects (or animals) are in the path of the infrared beam between the remote control and your DMR.They may block the beam and thereby cause a malfunction of your DMR.

The remote control of your DMR also controls another device

•Some DVD players made by the Thomson group (Thomson, Brandt, Ferguson, Saba, Telefunken) react to the same codes.To avoid this inconvenience, you can program your DMR and its remote control so they have a different code to those of the other devices. Refer to page 57.

The remote control and the DMR don’t work anymore: everything seems blocked

•Unplug your DMR from the mains for a few moments and plug it back in.

You don’t see any picture

•Turn on your TV set and your DMR.

•On your TV set, select the socket which receives the signals from your DMR (AV1,TV1, AUX1, etc., depending on the brand, if connected as shown on page 4 or 10).

•Make sure that all sockets are well pushed into the various sockets.

The colours aren’t natural

•Check that the scart cables are well pushed into the sockets of the various devices.

•Check the settings Output AV1, Input AV2 and Output PAL/NTSC (Options menu, page 48).

The image format doesn’t match the screen format of your TV set

•The image format is adjustable. Refer to page 40.With certain discs, the format is pre-set and cannot be changed.