Toshiba 42LX196 manual Sound problems, Remote control problems, Channel tuning problems

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Chapter 8: Troubleshooting

Sound problems

•Check the antenna/cable connections (- Installation Guide).

•The station may have broadcast difficulties. Try another channel.

•The sound may be muted. Press z.

•If you hear no sound, try setting the MTS feature to Stereo mode (- page 43).

•Make sure the Speakers function in the Audio Setup menu is set correctly (- page 44).

•If you are not receiving a second audio program from a

known SAP source, make sure the MTS feature is set to SAP mode (- page 43).

•If you hear audio that seems “incorrect” for the program you are watching (such as music or a foreign language),

the SAP mode may be on. Set the MTS feature to Stereo mode (- page 43).

•When using an external audio amplifier, if you connect the amplifier to the VAR. AUDIO OUT terminals, the

volume of the TV and amplifier must be set above 0 or you will not hear any sound (- Installation Guide).

Remote control problems

•Make sure the remote control is set to the correct device mode (- page 15).

•Remove all obstructions between the remote control and the TV.

•The remote control batteries may be dead. Replace the batteries (- page 10).

•Your TV remote control may not operate certain features on your external device. Refer to the owner’s manual for your other device to determine its available features. If your TV remote control does not operate a specific

feature on another device, use the remote control that came with the device (- page 15).

•If the TV still does not act as expected, use the Reset Factory Defaults procedure (- page 29).

Channel tuning problems

•Make sure the remote control is set to the correct device mode (- page 15).

•The channel may have been erased from the channel

memory by the Channel Add/Delete feature. Add the channel to the channel memory (- page 26).

•The channel may be blocked by the Channels Block feature. Unblock the channel (- page 47).

•If you are unable to tune digital channels, check the antenna configuration (- page 24). If you are still

unable to tune digital channels, clear all channels from the channel list (-page 26) and reprogram channels into the channel memory (- page 25). If you are still unable

to tune digital channels, use the Reset Factory Defaults procedure (- page 29). Also see “TV stops responding to controls” and “Other problems” (- page 76).

Closed caption problems

•If the program or video you selected is not closed- captioned, no captions will display (- page 41).

•If text is not available, a black rectangle may appear.

If this happens, turn off the closed caption feature (- page 41).

•A closed-caption signal may not display correctly in the following situations: a) when a videotape has been

dubbed; b) when the signal reception is weak; or c) when the signal reception is nonstandard (- page 41).

Rating blocking (V-Chip) problems

•If you forget your PIN code: While the PIN code entering screen is displayed, press Efour times within 5

seconds. The PIN code you previously stored will be cleared (- page 45).

•The V-Chip feature is available for the U.S. V-Chip system only (- page 46).

Recording problems

•If you use the TV’s remote control to start recording, you will not be able to change inputs (- page 30) or open the POP window (- page 38). If you attempt to do so, the message “Not Available While Recording” will appear on-screen.

•If you are recording a digital channel, you can only change analog channels while recording is in progress. If you are recording an analog channel, you can only change digital channels while the recording is in progress. This is because the TV tuner that is being recorded (digital or analog) will be locked on the channel that is currently recording.

•It is recommended that you use the TV’s remote control to start recording. If you use a device other than the TV’s remote control to start recording and then attempt to access a feature that is normally denied during recording (POP mode, changing inputs,) the recorded audio and/or video may not be what you intended to record.

Audio Player problems

The Audio Player stutters and/or stops when playing files over the network

•The networked PC is not available, was removed from the network, or is in "hibernation." The Ethernet cables are not connected properly. Check all cables for proper connection.

•Sufficient network band-width is not available. Turn off any other file sharing programs, network-based games, or other network-intensive operations while the Audio Player is playing.

“No media found” message is displayed

•Sharing is not correctly set up on the networked PC.

Make sure you connected your home network correctly (- Installation Guide) and set up the network address properly (- Chapter 7).

•The MP3 files exceed the specified limits (- “Media specifications” in Chapter 7).

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Contents 42LX196 47LX196 Trademark Information PartImportant notes about your Contents Troubleshooting Welcome to Toshiba Features of your new TVIntroduction Introduction ColorStream HD-1, ColorStream HD-2, Hdmi 1, Hdmi 2, PC, ANT TV front and side panel controls and connectionsBlue and Red LEDs ColorStream HD-1 in and ColorStream HD-2 TV back panel connectionsThinc system Toshiba Home Interactive Network Connection Installing the remote control batteries Using the remote controlRemote control effective range To install the remote control batteriesLearning about the remote control TheaterWide 1/2/3, Full, and Native On Screen Interactive Program GuideSatellite DVD Remote Control functional key chartCombo Receiver CH RTN Device code setup Using the remote control to operate your other devicesMode Select Default device mode control before programming Mode Select Device mode control after programmingOperational feature reset Using the volume lock featureTo unlock the remote control’s volume keys To reset the remote controlCable boxes TVsSatellite receivers DVDsKLH VCRsDBS/PVR combos PVRsCable/PVR combos Audio Amps/Tuners Audio AmpsCD players Icon Option Menu layout and navigationMain menu layout Installation Setup/Installation menu layoutSetup menu Navigating the menu system Thinc menu layoutTo configure the ANT 1 and ANT 2 input sources Setting up your TVSelecting the menu language To select the menu languageProgramming channels automatically Press Yand open the Setup menuTo program channels automatically Already done soManually adding and deleting channels in the channel memory Setting the Hdmi audio mode Setting the time and dateTo set the Hdmi audio mode To set the time and dateViewing the CableCARD menu Viewing the digital signal meterReset Factory Defaults To close the screen and return to the Installation menuTo cancel the reset Viewing the system statusTo label the video input sources Using the TV’s featuresLabeling the video input sources Tuning channels using Channel Browser Tuning channelsFavorite Browser Picture PreviewTo tune to a channel or input in Browse mode To set up the Channel BrowserTo open the Channel Browser Elements of the Channel BrowserAdding and clearing channels and inputs in the History List Tuning to the next programmed channelTuning to a specific channel programmed or unprogrammed To memorize a channel in the Rbutton Switching between two channels using Channel ReturnSwitching between two channels using SurfLock Natural picture size Selecting the picture sizeTheaterWide 1 picture size for 43 format programs TheaterWide 2 picture size for letter box programsFull picture size for 169 480i, 480p source programs only Native picture size for 1080i signal programsTo set the scroll settings To turn off the auto aspect ratio feature To turn on the auto aspect ratio featureTo set the Cinema Mode to Film To set the Cinema Mode to VideoUsing the POP double-window feature Using the POP featuresTo display a program in the POP window Press Pto open the POP double-windowTo use the Freeze feature Using the Freeze featureSelecting the POP window audio out POP double-window aspect ratioSelecting the picture mode Adjusting the pictureAdjusting the picture quality To select the picture modeClosed Caption Advanced Using the closed caption modeTo view captions or text To customize the closed captionsUsing the Closed Caption button on the remote control Adjusting the audioUsing the digital audio selector Digital closed captionsTo adjust the audio quality Adjusting the audio qualitySelecting stereo/SAP broadcasts To listen to stereo soundTo turn on the StableSound feature Using the StableSound featureSelecting the optical audio output format To select the optical audio output formatEntering the PIN code Using the Locks menuIf you cannot remember your PIN code Changing your PIN codeBlocking TV programs and movies by rating V-Chip Press b to highlight Enable Rating BlockingTo block and unblock TV programs and movies To download the additional rating system if availableTo block channels Blocking channelsTo unblock individual channels To block all channels at onceUnlocking programs temporarily Using the input lock featureTo unblock all blocked channels at once To temporarily unlock the programUsing the control panel lock feature Using the GameTimerSetting the On/Off Timer Setting the sleep timerSetting the PC Audio mode Using the PC settings featureTo adjust the PC settings To set the PC AudioUnderstanding the auto power off feature Displaying TV status information using RecallUnderstanding the last mode memory feature To display TV status informationUsing the advanced picture settings features Using the TV’s advanced featuresUsing dynamic contrast Using CableClear digital noise reductionUsing the Vertical Edge Enhancer feature Using Mpeg noise reductionSelecting the color temperature Using the Game Mode feature Using the Color Management featureTo adjust the Color Management settings To turn on Game ModeUsing the SRS WOW surround sound feature Using the advanced audio settings featuresTo adjust the WOW settings To turn on the Dolby Virtual/SRS TruSurround featureConnecting the TV to your home network Using the Thinc home network featureSetting up the network address Automatically setting up the network addressEither… Highlight OK and press T Manually setting up the network addressHighlight Basic Network Setup and press T Basic Network Setup menu appears Resetting the network addressCompatible operating systems On your PCPermissions window for the selected folder Go to section D, Setting up file sharing on the TV, onProperties window Properties window for the selected folderAbout the Software Upgrade feature Setting up file sharing on the TVFile/folder name specifications Media specificationsPicture Viewer/JPEG file specifications Audio Player/MP3 file specificationsNetworked PC specifications Using the Picture ViewerAccessing Jpeg files stored on a networked PC Maximum number of files per shared folderViewing Jpeg files on the TV To view your Jpeg files in Native Resolution modeDuring the slide show To set the slide show intervalAccessing MP3 files stored on a networked PC Using the Audio PlayerPlaying MP3 audio files on the TV To use the mute functionRequired information and services Setting up e-mail schedulingSetting up e-mail scheduling Mail Scheduling Setup window opensTest Passes message shown below will appear To exit the E-mail Scheduling Setup windowTo set up Smtp authentication Setting up Smtp authenticationIncoming Mail Server and Outgoing Mail Server names or Code Description SolutionsTV’s E-mail Scheduling Setup Mail Authorization field Password fieldMail Scheduling field ID Required fieldSecurity settings Mail parameters Using e-mail schedulingSending a request e-mail to the TV To send a request e-mail to the TVSample request e-mails Formatting a request e-mailModifying an existing recording or reminder Receiving an e-mail from the TVDelete request e-mail Help request e-mailGeneral troubleshooting TroubleshootingRemote control problems Sound problemsChannel tuning problems Closed caption problemsPicture Viewer problems Home network troubleshootingBasic network setup problems Home server setup problemsSee Setting the time and date on Mail scheduling problemsLED indications LED Indication Condition SolutionAppendix SpecificationsFor LCD Televisions 26 and Larger Limited United States WarrantyFor LCD Televisions Limited Canada WarrantyAppendix Freeze IndexPage Page Page Page 06-06
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