Toshiba 42LX196 Home network troubleshooting, Picture Viewer problems, Home server setup problems

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Chapter 8: Troubleshooting

Title or artist name is not displayed

•The MP3 file does not contain valid meta-data or does not meet supported specifications (- “Media specifications” in Chapter 7).

The Audio Player takes almost a minute to start

•Sufficient network band-width is not available. Turn off any other file sharing programs, network-based games, or other network-intensive operations while the Audio Player is playing.

•The shared folder has too many files or sub-folders. If the shared folder on the networked PC contains a large number of files or nested directories, it may take over a minute for the Audio Player to locate all playable files.

The File is displayed but is always skipped

•The file is not a valid or supported MP3 file.

Some files in the shared folder are not played

•Only the first 200 MP3 files found will be played. Folders nested 10 or more levels below the shared folder are not searched.

The Audio Player plays (progress bar and animation change) but audio is not heard

•The volume level is not high enough or TV is muted.

Picture Viewer problems

“No pictures found” message is displayed.

•Sharing is not correctly set up on the networked PC.

Make sure you connected your home network correctly (- Installation Guide) and set up the network address properly (- Chapter 7).

•The JPEG files exceed the specified limits (- “Media specifications” in Chapter 7).

Picture viewer option in menu is disabled.

•There are no picture files in the networked PC's shared folder(s).

•Basic network setup and Home server setup were not successfully performed.

Picture is not displayed. Rectangle containing “X” is displayed instead.

•The picture file does not meet the specifications for the Picture Viewer (- “Media specifications” in Chapter 7).

Picture is not listed at all.

•There are no picture files in the networked PC’s shared folder(s).

•The number of pictures files found is more than the TV can display.

•The picture file does not have a valid “.jpg” extension.

•The file is too large or is otherwise not compatible with the TV for display. See “Media specifications” in Chapter 7 for Picture Viewer and JPEG file specifications.

Home network troubleshooting

Basic network setup problems

Cannot connect to network

•Check the modem and splitter connections.

•Make sure the splitter is connected to the modem or telephone jack correctly (- page 57).

•Confirm your modem’s operation with this manual.

•Make sure your network address and e-mail account are set up correctly (- Chapter 7).

No network connection

•The Ethernet cables are not connected properly or at all. Connect all cables(- Installation Guide).

•Make sure the modem’s power cord is plugged in.

•Make sure your network address and e-mail account are set up correctly (- Chapter 7).

Automatic setup fails

•The Ethernet cables are not connected properly or at all. Connect all cables(- Installation Guide).

•The DHCP service is not enabled on the router, or no router is present. Refer to your router’s documentation for instructions on enabling DHCP. If you do not have a

router, you must manually set up the network address (- page 58).

•Internet service is not available. Check your cable/DSL modem or contact your ISP for Internet service issues.

Manual setup fails

•The Ethernet cables are not connected properly or at all. Connect all cables (- Installation Guide).

•The TV IP address is the same as the networked PC’s. The TV IP address must be different from the PC’s IP address.

•The TV IP address is not on the same subnet as the networked PC’s. For example, if the PC has IP 192.168.0.100 with netmask 255.255.255.0, and the TV has IP 192.168.0.200 with netmask 255.255.255.0, then they are both on same subnet. Conversely, if the PC has IP 192.168.1.100 with netmask 255.255.255.0, and the TV has IP 192.168.0.200 with netmask 255.255.255.0, then they are on DIFFERENT sub-nets.

Unstable network connection

•Unplug the Ethernet cables, and then connect them again.

Home server setup problems

The PC (“Home Server”) name is not displayed

•The Ethernet cables are not connected properly or at all. Connect all cables (- Installation Guide).

•The network setup on the PC is incorrect. Make sure both the PC and TV are using the same network type (DHCP/ manual) and have compatible network settings.

•The networked PC does not have shared folders set up correctly. See “Setting up file sharing on your PC” in Chapter 7 for details.

•There are no master browsers on the network. To configure your networked PC to be the master browser of its subnet, refer to your operating system user guide or consult an IT professional.

•Too many sharing devices are connected. You cannot connect more than 16 sharing devices at one time.

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Contents 42LX196 47LX196 Part Important notes about yourTrademark Information Contents Troubleshooting Features of your new TV IntroductionWelcome to Toshiba Introduction TV front and side panel controls and connections Blue and Red LEDsColorStream HD-1, ColorStream HD-2, Hdmi 1, Hdmi 2, PC, ANT TV back panel connections ColorStream HD-1 in and ColorStream HD-2Thinc system Toshiba Home Interactive Network Connection Remote control effective range Using the remote controlInstalling the remote control batteries To install the remote control batteriesLearning about the remote control On Screen Interactive Program Guide TheaterWide 1/2/3, Full, and NativeRemote Control functional key chart Combo ReceiverSatellite DVD CH RTN Mode Select Default device mode control before programming Using the remote control to operate your other devicesDevice code setup Mode Select Device mode control after programmingTo unlock the remote control’s volume keys Using the volume lock featureOperational feature reset To reset the remote controlSatellite receivers TVsCable boxes DVDsVCRs KLHPVRs Cable/PVR combosDBS/PVR combos Audio Amps CD playersAudio Amps/Tuners Menu layout and navigation Main menu layoutIcon Option Setup/Installation menu layout Setup menuInstallation Thinc menu layout Navigating the menu systemSelecting the menu language Setting up your TVTo configure the ANT 1 and ANT 2 input sources To select the menu languageTo program channels automatically Press Yand open the Setup menuProgramming channels automatically Already done soManually adding and deleting channels in the channel memory To set the Hdmi audio mode Setting the time and dateSetting the Hdmi audio mode To set the time and dateViewing the digital signal meter Viewing the CableCARD menuTo cancel the reset To close the screen and return to the Installation menuReset Factory Defaults Viewing the system statusUsing the TV’s features Labeling the video input sourcesTo label the video input sources Favorite Browser Tuning channelsTuning channels using Channel Browser Picture PreviewTo open the Channel Browser To set up the Channel BrowserTo tune to a channel or input in Browse mode Elements of the Channel BrowserTuning to the next programmed channel Tuning to a specific channel programmed or unprogrammedAdding and clearing channels and inputs in the History List Switching between two channels using Channel Return Switching between two channels using SurfLockTo memorize a channel in the Rbutton TheaterWide 1 picture size for 43 format programs Selecting the picture sizeNatural picture size TheaterWide 2 picture size for letter box programsNative picture size for 1080i signal programs To set the scroll settingsFull picture size for 169 480i, 480p source programs only To set the Cinema Mode to Film To turn on the auto aspect ratio featureTo turn off the auto aspect ratio feature To set the Cinema Mode to VideoTo display a program in the POP window Using the POP featuresUsing the POP double-window feature Press Pto open the POP double-windowSelecting the POP window audio out Using the Freeze featureTo use the Freeze feature POP double-window aspect ratioAdjusting the picture quality Adjusting the pictureSelecting the picture mode To select the picture modeTo view captions or text Using the closed caption modeClosed Caption Advanced To customize the closed captionsUsing the digital audio selector Adjusting the audioUsing the Closed Caption button on the remote control Digital closed captionsSelecting stereo/SAP broadcasts Adjusting the audio qualityTo adjust the audio quality To listen to stereo soundSelecting the optical audio output format Using the StableSound featureTo turn on the StableSound feature To select the optical audio output formatIf you cannot remember your PIN code Using the Locks menuEntering the PIN code Changing your PIN codeTo block and unblock TV programs and movies Press b to highlight Enable Rating BlockingBlocking TV programs and movies by rating V-Chip To download the additional rating system if availableTo unblock individual channels Blocking channelsTo block channels To block all channels at onceTo unblock all blocked channels at once Using the input lock featureUnlocking programs temporarily To temporarily unlock the programUsing the GameTimer Using the control panel lock featureSetting the sleep timer Setting the On/Off TimerTo adjust the PC settings Using the PC settings featureSetting the PC Audio mode To set the PC AudioUnderstanding the last mode memory feature Displaying TV status information using RecallUnderstanding the auto power off feature To display TV status informationUsing dynamic contrast Using the TV’s advanced featuresUsing the advanced picture settings features Using CableClear digital noise reductionUsing Mpeg noise reduction Selecting the color temperatureUsing the Vertical Edge Enhancer feature To adjust the Color Management settings Using the Color Management featureUsing the Game Mode feature To turn on Game ModeTo adjust the WOW settings Using the advanced audio settings featuresUsing the SRS WOW surround sound feature To turn on the Dolby Virtual/SRS TruSurround featureSetting up the network address Using the Thinc home network featureConnecting the TV to your home network Automatically setting up the network addressManually setting up the network address Highlight Basic Network Setup and press TEither… Highlight OK and press T Compatible operating systems Resetting the network addressBasic Network Setup menu appears On your PCGo to section D, Setting up file sharing on the TV, on Permissions window for the selected folderProperties window for the selected folder Properties windowSetting up file sharing on the TV About the Software Upgrade featurePicture Viewer/JPEG file specifications Media specificationsFile/folder name specifications Audio Player/MP3 file specificationsAccessing Jpeg files stored on a networked PC Using the Picture ViewerNetworked PC specifications Maximum number of files per shared folderDuring the slide show To view your Jpeg files in Native Resolution modeViewing Jpeg files on the TV To set the slide show intervalPlaying MP3 audio files on the TV Using the Audio PlayerAccessing MP3 files stored on a networked PC To use the mute functionSetting up e-mail scheduling Setting up e-mail schedulingRequired information and services Mail Scheduling Setup window opensTo exit the E-mail Scheduling Setup window Test Passes message shown below will appearSetting up Smtp authentication To set up Smtp authenticationCode Description Solutions TV’s E-mail Scheduling SetupIncoming Mail Server and Outgoing Mail Server names or Mail Scheduling field Password fieldMail Authorization field ID Required fieldSecurity settings Sending a request e-mail to the TV Using e-mail schedulingMail parameters To send a request e-mail to the TVFormatting a request e-mail Sample request e-mailsDelete request e-mail Receiving an e-mail from the TVModifying an existing recording or reminder Help request e-mailTroubleshooting General troubleshootingChannel tuning problems Sound problemsRemote control problems Closed caption problemsBasic network setup problems Home network troubleshootingPicture Viewer problems Home server setup problemsMail scheduling problems See Setting the time and date onLED Indication Condition Solution LED indicationsSpecifications AppendixLimited United States Warranty For LCD Televisions 26 and LargerLimited Canada Warranty For LCD TelevisionsAppendix Index FreezePage Page Page Page 06-06
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