Samsung BN68-02583B-04, LC450-ZC user manual Troubleshooting, Solutions and Explanations

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Other Information

Troubleshooting

If the TV seems to have a problem, first try this list of possible problems and solutions. If none of these troubleshooting tips apply, visit samsung.com, then click on Support, or call Samsung customer service at 1-800-SAMSUNG.

Issues

Solutions and Explanations

Poor picture

First of all, please perform the Picture Test and confirm that your TV is properly displaying the test

 

image.

 

• go to MENU - Support - Self Diagnosis - Picture Test (P. 20)

 

If the test image is properly displayed, the poor picture may be caused by the source or signal.

 

 

The TV image does not look as good as

• If you have an analog cable/satellite box, upgrade to a digital set top box. Use HDMI or

it did in the store.

Component cables to deliver HD (high definition) picture quality.

 

• Cable/Satellite subscribers: Try HD stations from the channel line up.

 

• Air/Cable Antenna connection: Try HD stations after performing Auto program.

 

Many HD channels are upscaled from SD(Standard Definition) contents.

 

• Adjust the Cable/Sat box video output resolution to 1080i or 720p.

 

 

The picture is distorted: macroblock

• Compression of video contents may cause picture distortion, especially in fast moving pictures

error, small block, dots, pixelization.

such as sports and action movies.

 

• Low signal level can cause picture distortion. This is not a TV problem.

 

• Mobile phones used close to the TV (up to 3.3ft) may cause noise in picture on analog and

 

digital TV.

 

 

Color is wrong or missing.

• If you’re using Component connection, make sure the component cables are connected to the

 

correct jacks. Incorrect or loose connections may cause color problems or a blank screen.

 

 

There is poor color or brightness.

• Adjust the Picture options in the TV menu.

 

(go to Picture mode / Color / Brightness / Sharpness) (P. 13)

 

• Adjust Energy Saving option in the TV menu.

 

(go to MENU - Setup - Energy Saving) (P. 20)

 

• Try resetting the picture to view the default picture setting.

 

(go to MENU - Picture - Picture Reset) (P. 15)

 

 

There is a dotted line on the edge of

• If the picture size is set to Screen Fit, change it to 16:9.

the screen.

• Change cable/satellite box resolution.

 

 

 

The picture is black and white.

• If you are using an AV composite input, connect the video cable (yellow) to the Green jack of

 

component input 1 on the TV.

 

 

When changing channels, the picture

• If connected to a cable box, please try to reset it. (reconnect the AC cord and wait until the

freezes or is distorted or delayed.

cable box reboots. It may take up to 20 minutes)

 

• Set output resolution of the cable box to 1080i or 720p.

 

 

Sound Problem

First of all, please perform the Sound Test to confirm that your TV audio is properly operating.

 

• go to MENU - Support - Self Diagnosis - Sound Test (P. 20)

 

If the audio is OK, the sound problem may caused by the source or signal.

 

 

There is no sound or the sound is too

• Please check the volume of the device (Cable/Sat Box, DVD, Blu-ray etc) connected to your TV.

low at maximum volume.

 

 

 

The picture is good but there is no

• Set the Speaker Select option to TV speaker in the Sound menu. (P. 16)

sound.

• If you are using an external device, check the device’s audio output option (ex. you may need to

 

 

change your cable box’s audio option to HDMI when you have a HDMI connected to your TV).

 

• If you are using a DVI to HDMI cable, a separate audio cable is required.

 

• Reboot the connected device by reconnecting the device’s power cable.

 

 

The speakers are making an

• Check the cable connections. Make sure a video cable is not connected to an audio input.

inappropriate noise.

• For Antenna or Cable connections, check the signal information. Low signal level may cause

 

 

sound distortion.

 

• Perform the Sound Test as explained above.

 

 

32 English

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Contents Service 55 Standish Court Mississauga Samsung Electronics Canada Inc., CustomerSerial No BN68-02583B-04Securing the Installation Space Installation with a standInstallation with a wall-mount Still image warningContents List of Features AccessoriesInstalling the LCD TV Stand Getting StartedDisplays an on-screen menu of your TV’s features Use the and buttons on the remote controlWould use the and buttons on the remote control Power IndicatorPlay menu, etc Viewing the Remote ControlDisplays the channel list on the screen. P Connecting to an Antenna Plug & Play Initial SetupSelect the Home Use mode. Store Demo Mode is for retail Or Home UseConnecting to an AV Device ConnectionsConnecting to an Audio Device Connecting to a PCUsing an HDMI/DVI Cable / a D-sub Cable Connections EnglishConnector for service only Input Cables Sold Separately Source ListEdit Name Changing the Input sourceBasic Features How to Navigate MenusChannel List Seeing ChannelsAdd to Favorite / Delete from Favorite t Antenna Air / Cable tAuto Program Clear Scrambled ChannelChanging the Preset Picture Mode Adjusting picture settingsProgrammed Fine TuneAuto Adjustment t Advanced SettingsSetting up the TV with your PC ScreenPicture Reset Reset Picture Mode / Cancel Picture OptionsMode t Auto Volume Off / OnEqualizer SRS TruSurround HD Off / OnSound Reset Reset All / Reset Sound Mode / Cancel Setting the TimeUsing the Sleep Timer Setting the On/Off TimerChip Locking ProgramsCaption Game Mode Off / OnLanguage Software Upgrade Melody Off / Low / Medium / HighEnergy Saving Off / Low / Medium / High / Auto Self DiagnosisAdvanced Features Using the Media Play MenuConnecting a USB Device Media PlayPhoto Play Select to play MP3 files Using the MP3 ListMusic Setup SetupAnynet+ Home TheaterCable Cable Optical Cable Hdmi CableRecording Setting Up Anynet+Switching between Anynet+ Devices Listening through a Receiver Troubleshooting for Anynet+Advanced Features English Installing the Wall Mount Angle adjustment when LCD TV is wall-mountedOther Information Mount 1→3, 3→1Other Information 80~ Product Family InchesQuantity To avoid the TV from falling Securing the TV to the WallAnti-Theft Kensington Lock Untie the string before moving the TVTroubleshooting Solutions and ExplanationsOther Information English Storage and Maintenance Specifications LicenseDimensions Samsung Electronics America, Inc EnglishHome theater Language License Media Play Melody MP3 Play IndexFavorite Channel Modèle De sérieSécurisation de l’espace d’installation Installation sur un supportInstallation murale Avertissement relatif à limage fixeVérifiez le symbole Table des matièresAccessoires Installation du support de téléviseur ACLMise en route CaractéristiquesAffichage du panneau de configuration Power Capteur de télécommandeCapteur de télécommande Haut-parleursPermet de retourner au menu précédent Règle le volume Affiche la liste de vos canaux à l’écran. pAspecto general del mando a distancia Branchement à une antenne Prêt-à-l’emploi Mise en marche initialeBranchements Branchement à un appareil audiovisuelBranchement à un appareil audio Branchement d’un PCLaide dun câble HDMI/DVI / un câble D-sub Branchements FrançaisListe source Entrer le nomModification de la source dentrée OO MENUm→ Entrée → Liste Source → EntereFonctions de base Liste des canauxAffichage des canaux Navigation dans les menusAjouter aux favoris / Effacer des favoris t Antenne Air / Câble tProg. auto Effacer les canaux brouillésMode Image préréglé Enregistrement par minuterieSyn. Précise Ajustement des réglages de limageConfiguration du téléviseur avec un PC Réglage Auto tÉcran Réglages avancésOptions dimage Volume auto Off / On EgaliseurLangue privilégiée Son Multi-piste MTSMenu de configuration HeureRéglage de l’horloge Utilisation de la fonction de veilleOO MENUm→ Configuration → V-Chip → Entere Recommandée / TV-14 Téléspectateurs de plus de 14 ansSurveillance parentale recommandée. / PG-13 Supervision Exclusion automatique de programmesSous-titres Mode Jeu Off / OnLangue Autodiagnostic Mélodie Off / Basse / Moyen / HauteMise à niveau du logiciel Écon. Énergie Off / Basse / Moyen / Haute / AutoFonctions avancées Menu Media PlayBranchement d’un dispositif USB Media Play USBPhotos PhotoMusique Suppr. toutConfiguration Qu’est-ce qu’Anynet+? t Branchement à une chaîne de cinéma maison SamsungCinéma maison CâbleEnregistrement Configuration de la fonction Anynet+Permutation entre appareils Anynet+ Fonctions avancées Français Écoute par lintermédiaire dun récepteurDépannage de la fonction Anynet+ Installation du support mural Autre informationPage Vis standard Quantité ProduitPour empêcher le téléviseur de tomber Stabilisation du téléviseur par rapport au murUtilisation du verrou antivol Kensington MurProblèmes Solutions et explications DépannageAutre information Français Entreposage et entretien Licence Spécifications techniquesNom de Modèle Vue avant / Vue latéraleDétails du panneau de prises / Vue arrière Haut-Parleur Cette page est laissée intentionnellement en blanc