Samsung LC350-ZC Troubleshooting, Solutions and Explanations, Other Information English

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Troubleshooting

If the TV seems to have a problem, first try this list of possible problems and solutions. If none of these troubleshooting tips apply, visit samsung.com, then click on Support, or call Samsung customer service at 1-800-SAMSUNG.

Issues

Solutions and Explanations

Poor picture

First of all, please perform the Picture Test and confirm that your TV is properly displaying the test

 

image.

 

• go to MENU - Support - Self Diagnosis - Picture Test (P. 20)

 

If the test image is properly displayed, the poor picture may be caused by the source or signal.

 

 

The TV image does not look as good as

• If you have an analog cable/satellite box, upgrade to a digital set top box. Use HDMI or

it did in the store.

Component cables to deliver HD (high definition) picture quality.

 

• Cable/Satellite subscribers: Try HD stations from the channel line up.

 

• Air/Cable Antenna connection: Try HD stations after performing Auto program.

 

Many HD channels are upscaled from SD(Standard Definition) contents.

 

• Adjust the Cable/Sat box video output resolution to 1080i or 720p.

 

 

The picture is distorted: macroblock

• Compression of video contents may cause picture distortion, especially in fast moving pictures

error, small block, dots, pixelization.

such as sports and action movies.

 

• Low signal level can cause picture distortion. This is not a TV problem.

 

• Mobile phones used close to the TV (up to 3.3ft) may cause noise in picture on analog and

 

digital TV.

 

 

Color is wrong or missing.

• If you’re using Component connection, make sure the component cables are connected to the

 

correct jacks. Incorrect or loose connections may cause color problems or a blank screen.

 

 

There is poor color or brightness.

• Adjust the Picture options in the TV menu.

 

(go to Picture mode / Color / Brightness / Sharpness) (P. 13)

 

• Adjust Energy Saving option in the TV menu (go to MENU – Setup – Energy Saving) (P. 20)

 

• Try resetting the picture to view the default picture setting.

 

(go to MENU - Picture - Picture Reset) (P. 15)

 

 

There is a dotted line on the edge of

• If the picture size is set to Screen Fit, change it to 16:9.

the screen.

• Change cable/satellite box resolution.

 

 

 

The picture is black and white.

• If you are using an AV composite input, connect the video cable (yellow) to the Green jack of

 

component input 1 on the TV.

 

 

When changing channels, the picture

• If connected to a cable box, please try to reset it. (reconnect the AC cord and wait until the

freezes or is distorted or delayed.

cable box reboots. It may take up to 20 minutes)

 

• Set output resolution of the cable box to 1080i or 720p.

 

 

Sound Problem

First of all, please perform the Sound Test to confirm that your TV audio is properly operating.

 

• go to MENU - Support - Self Diagnosis - Sound Test (P. 20)

 

If the audio is OK, the sound problem may caused by the source or signal.

 

 

There is no sound or the sound is too

• Please check the volume of the device (Cable/Sat Box, DVD, Blu-ray etc) connected to your TV.

low at maximum volume.

 

 

 

The picture is good but there is no

• Set the Speaker Select option to TV speaker in the Sound menu. (P. 16)

sound.

• If you are using an external device, check the device’s audio output option (ex. you may need to

 

 

change your cable box’s audio option to HDMI when you have a HDMI connected to your TV).

 

• If you are using a DVI to HDMI cable, a separate audio cable is required.

 

• Reboot the connected device by reconnecting the device’s power cable.

 

 

The speakers are making an

• Check the cable connections. Make sure a video cable is not connected to an audio input.

inappropriate noise.

• For Antenna or Cable connections, check the signal information. Low signal level may cause

 

 

sound distortion.

 

• Perform the Sound Test as explained above.

 

 

05 Other Information

English 27

Image 27
Contents Service 55 Standish Court Mississauga Serial NoBN68-02582B-05 Still image warning Securing the Installation SpaceInstallation with a stand Installation with a wall-mountContents Getting Started List of FeaturesAccessories Installing the LCD TV StandStarted01 Getting English Buttons on the remote controlPower Indicator Viewing the Control PanelSelect on-screen menu items and change menu values Viewing the Remote ControlPress the or button, then press the ENTEREbutton Connecting to an AntennaPlug & Play Initial Setup Or Home UseConnecting to an AV Device Using an Hdmi / DVI Cable HD connection up to 1080pConnections Connections English Connecting to an Audio DeviceConnecting to a PC Using an HDMI/DVI Cable / a D-sub CablePC always stay activated English Source ListEdit Name Changing the Input sourceSeeing Channels Basic FeaturesHow to Navigate Menus Channel ListAuto Program Add to Favorite / Delete from Favorite tClear Scrambled Channel Antenna Air / Cable tProgrammed Mode tChanging the Preset Picture Mode Adjusting picture settingsScreen Auto Adjustment tAdvanced Settings Setting up the TV with your PCPicture Reset Reset Picture Mode /Cancel Picture OptionsPicture Options SRS TruSurround HD Off / On Auto Volume Off / NormalSound Reset Reset All / Reset Sound Mode / Cancel EqualizerTime Setting the TimeUsing the Sleep Timer Setting the On/Off TimerGeneral programming, suitable for all audiences OO MENUm→ Setup → V-Chip → EntereChip Locking ProgramsCaption LanguageEnergy Saving Off / Low / Medium / High / Auto Game Mode Off / OnSoftware Upgrade Melody Off / Low / Medium / HighMedia Play Advanced FeaturesUsing the Media Play Menu Connecting a USB DevicePhoto Music Advanced FeaturesSetup SetupQuantity Installing the Wall MountOther Information Product Family InchesWall Securing the TV to the WallAnti-theft Kensington Lock Xx Untie the string before moving the TVTroubleshooting Solutions and ExplanationsOther Information English Connected to an Hdmi input on the TV Make sure your connected devices are powered onVolume DevicesStorage and Maintenance License SpecificationsSamsung Electronics America, Inc English DimensionsFront view / side view Jack panel detail / rear viewHome theater Language License Media Play Melody MP3 Play Favorite Channel Game ModeIndex AntennaDe série Téléviseur LCDAvertissement relatif à limage fixe Sécurisation de l’espace d’installationInstallation sur un support Installation muraleEntreposage et entretien Vérifiez le symboleTable des matières Branchement d’un dispositif USBCaractéristiques AccessoiresInstallation du support de téléviseur ACL Mise en routeHaut-parleurs Affichage du panneau de configurationPower Capteur de télécommande Indicateur dalimentation Mode veilleMuestra Media Play p Règle le volume Affiche la liste des canaux à lécran. pInstallation des piles Piles AAA Français Quitte le menu Aspecto general del mando a distanciaBranchement à une antenne Prêt-à-l’emploi Mise en marche initialeMise en route Branchement à un appareil audiovisuel BranchementsBranchements Français Branchement à un appareil audioBranchement d’un PC Laide dun câble HDMI/DVI / un câble D-subOO MENUm→ Entrée → Liste Source → Entere Liste sourceEntrer le nom Modification de la source dentréeNavigation dans les menus Fonctions de baseListe des canaux Affichage des canauxProg. auto Ajouter aux favoris / Effacer des favoris tEffacer les canaux brouillés Antenne Air / Câble tAjustement des réglages de limage Mode Image prérégléEnregistrement par minuterie Syn. PréciseRéglages avancés Configuration du téléviseur avec un PCRéglage Auto t ÉcranOptions dimage Son Multi-piste MTS Volume auto Off / NormalEgaliseur Langue privilégiéeRéglage de la veille ou du réveil HeureRéglage de l’horloge Utilisation de la fonction de veilleFV Fantastique et Violence / V Violence / S Scènes de sexe OO MENUm→ Configuration → V-Chip → EntereExclusion automatique de programmes TV-14 Téléspectateurs de plus de 14 ans / TV-MA AdultesSous-titres LangueMise à niveau du logiciel Mode Jeu Off / OnAutodiagnostic Mélodie Off / Basse / Moyen / HauteMedia Play USB Fonctions avancéesMenu Media Play Branchement d’un dispositif USBDispositif à mémoire USB PhotosSuppr. tout MusiqueConfiguration Produit Installation du support muralAutre information Vis standard QuantitéStabilisation du téléviseur par rapport au mur Utilisation du verrou antivol KensingtonMur Problèmes Solutions et explications DépannageAutre information Français Ou ne règle pas le volume TélécommandeService 1 à CC1 p Connexion au PC Le message Mode non disponibleEntreposage et entretien Spécifications techniques Détails du panneau de prises / Vue arrière Vue avant / Vue latéraleMode Réinitialisation de limage Mode veille Mode JeuCette page est laissée intentionnellement en blanc