Troubleshooting

Troubleshooting	41

If you experience any of the following difficulties while using this unit, check the list below before consulting your nearest TOSHIBA dealer.

Problem:		Solution:
No power		Check if the AC adapter is properly connected.
		Unplug the AC adapter once, and wait for approximately 5-10
		seconds and then plug it in again.

	The unit does not respond to	Aim the remote control directly at infrared sensor window on the
	the remote control.	front panel.
		Reduce the distance to infrared sensor window.
		Replace the batteries in the remote control.
		Re-insert the batteries with their polarities (+/ signs) as indicated.
	Buttons do not work or the	To completely reset the unit, unplug the power cord from the outlet
	unit stops responding.	for approximately 5-10 seconds.
	No sound or picture	Check if the connected TV is turned on.
		Check if the connections are made securely and correctly.
		Check whether the connected TV or other device supports HDCP.
		(This unit will not output a video signal unless the other device
		supports HDCP.)
		Check whether the output format of this unit (HDMI® FORMAT)
		matches the supported input format of other connected device.
	Distorted picture	Sometimes a small amount of picture distortion may appear. This is
		not a malfunction.
		Connect this unit directly to the TV.
	Incorrect or no audio/video	If the unit is connected to the unauthorized display device with an
	signal on the amplifier/display	HDMI® cable, the audio/video signal may not be output.
	device via HDMI® cable.	Ensure the amplifier/display devices setting match the Blu-ray
		DiscTM and Online Media Player
Completely distorted picture		Make sure the disc is compatible with this unit.
or black/white picture with
Blu-ray Disc™/DVD.
No sound or distorted sound		Adjust the volume.
		Check if speakers are connected correctly.
		Check the HDMI® connections.
		Check the settings in the Audio menu.
Picture freezes momentarily		Check the disc for fingerprints/scratches and clean with a soft cloth
during playback.		wiping from center to edge.
		Clean the disc.
The unit does not respond to		Operations may not be permitted by the disc.
some operating commands		Refer to the instructions of the disc.
during playback.