Video is not output.
≥Set the “High Clarity Sound” in the Playback menu to “Off” to use the VIDEO OUT terminal. (> 37)
Video is not output in
≥Confirm that “HDMI Video Format” in the Setup menu is set properly. (> 41)
3D video is not output.
≥Are the settings on this unit and the TV correct? (> 17)
3D video is not output correctly as 2D.
≥Is the “Playback method for 3D disc” set to “2D Playback”? (> 39)
≥Discs that have recorded titles with Side by side (2 screen structure) which can be enjoyed in 3D are played back in accordance with the settings of the TV.
A black band is displayed around the edge of the screen. The aspect ratio of the screen is abnormal.
≥Confirm the “TV Aspect” is set properly. (> 41)
≥Adjust the aspect setting on the television.
(Adjustment using “Screen Aspect” (> 28) on the unit is also possible.)
[For[the[United[Kingdom[and[Republic[of[Ireland[
After choosing “Home Cinema” in “Speaker Selection” with the TV’s remote control, the TV’s input selection also changes.
≥Disconnect the HDMI cable from the TV and reconnect it to a different HDMI IN terminal.
Sound
No sound.
Low volume.
Distorted sound.
Cannot hear the desired audio type.
≥Check connections to speakers and other equipment. (> 12, 13,15s20)
≥Ensure the speaker settings for your speakers are correct. (> 43)
≥To output audio from a device connected with an HDMI cable, set “HDMI Audio Output” to “On” in the Setup menu. (> 41)
≥When
≥
≥Depending on the connected equipment, the sound may be distorted if this unit is connected with an HDMI cable.
≥The
jIf the device has an optical audio output terminal, connect the device to this unit’s “OPTICAL” terminal. (> 17, 32)
No surround sound.
≥Press [SURROUND] to select a surround effect. (> 26)
≥[BTT755[for[Australia[and[New[Zealand]
Ensure that the surround selector switch is set in the centre position. Then, turn the wireless system off and then back on.
≥(When using the 7.1ch speaker system)
Audio is not available from the surround back speakers even
VQT2W23 though Dolby Pro Logic II turns on.
Cannot switch audio.
≥When audio is output from the HDMI AV OUT terminal, set “Dolby D/Dolby D +/Dolby TrueHD”,
No sound from the TV.
≥Press
≥The ARC (Audio Return Channel) function is not available. Instead, use an optical digital audio cable or an audio cable to have the TV sound. (> 16, 17)
≥If the TV is not ARC compatible and only the HDMI connection is used, an extra audio connection is necessary (> 16, 17).
≥If there is no sound from the equipment connected to this unit’s DIGITAL AUDIO IN terminal, please make sure that the optical audio output of the equipment is set to PCM.
iPod/iPhone operation
Cannot charge or operate.
≥Check that the iPod/iPhone is connected firmly. (> 34)
≥The battery of the iPod/iPhone is depleted. Charge the iPod/ iPhone, and then operate again.
Cannot display iPod/iPhone videos/photos on the TV.
≥Make sure that TV is connected to the VIDEO OUT terminal on this unit. (> 16)
≥Operate the iPod/iPhone menu to make the appropriate video/photo output settings for your TV. (Refer to operating instructions for your iPod/iPhone.)
The TV input channel unintentionally changes to HDMI input.
≥When the main unit is connected with an “HDAVI Control” compatible TV and VIDEO IN is selected for iPod/iPhone video or photo playback, the TV input channel will automatically change to the HDMI input channel when [START] is pressed.
Radio
Distorted sound or noise is heard.
≥Adjust the position of the antenna.
≥Use an outdoor antenna. (> 18)
A beat sound is heard.
≥Try to keep a certain amount of distance between the antenna and the TV.
46