Samsung HTF5500 Symptom Check/Remedy Dolby Digital 5.1 CH, Display?, Remote control does, Changed

	Symptom		Check/Remedy
Dolby Digital 5.1 CH		•	Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital 5.1 CH Surround
Surround Sound is not		•	Sound is produced only if the disc is recorded with 5.1 channel sound.
produced.			Is the audio language correctly set to Dolby Digital 5.1-CH in the information
			display?
The remote control does		•	Are you operating the remote within its operational range and within the proper
not work.		•	angle relative to the sensor?
			Are the batteries drained?
•	The disc is rotating but	•	Is the TV power on?
•	no picture is produced.	•	Are the video cables connected properly?
	Picture quality is poor	•	Is the disc dirty or damaged?
	and picture is shaking.	•	A poorly manufactured disc may not be playable.
Audio language and		•	Audio language and subtitles will not work if the disc does not contain them.
subtitles do not work.
The menu screen does		•	Are you using a disc that does not contain menus?
not appear even when the
menu function is selected.
The aspect ratio cannot be		•	You can play 16:9 Blu-ray/DVD discs in 16:9 Full mode, 4:3 Letter Box mode, or
changed.			4:3 Pan-Scan mode, but 4:3 Blu-ray/DVD discs are played in 4:3 ratio only. Refer to
			the Blu-ray Disc jacket and then select the appropriate function.
The product is not		•	Press and hold the remote control's 5 button for 5 seconds in NO DISC mode.
working.			This will reset the unit.
			- Using the RESET function will erase all stored settings.
			Do not use this function unless necessary.
You have forgotten the		•	With no disc in the product, press and hold the product's 5 button for longer
rating level password.			than 5 seconds. INIT appears on the display and all settings will return to the
			default values.
			Then, press the POWER button.
			- Using the RESET function will erase all stored settings.
			Do not use this function unless necessary.
Can't receive radio		•	Is the antenna connected properly?
broadcasts.		•	If the antenna's input signal is weak, install an external FM antenna in an area with
			good reception.
While listening to TV audio		•	If you press the OPEN/CLOSE ^ button while listening to TV audio using the D. IN
through the Product, no			or AUX functions, the Blu-ray/DVD disc functions are turned on and the TV audio
sound is heard.			is muted.
"Not Available" appears		•	The features or action cannot be completed at this time because:
on screen.			1. The Blu-ray/DVD disc's software restricts it.
			2. The Blu-ray/DVD disc's software doesn’t support the feature (e.g., angles)
			3. The feature is not available at the moment.
			4. You’ve requested a title or chapter number or search time that is out of range.

07 Appendix

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