Crisp Solutions UC-515 manual Appendix B

Appendix B

TROUBLESHOOTING

If you have trouble configuring or operating UCommand, first check that you have inserted the batteries correctly (page 5). Then check the items below.

Symptom	Remedy
UCommand	∙ Move closer to the device. The maximum
doesn’t operate	operating distance is approximately ten
your device.	meters.
	∙ Ensure that you are aiming UCommand
	directly at the device and that there are no
	obstructions between UCommand and the
	device.
	∙ Ensure that you have used the Learning
	function (page 12) to configure the device.
	∙ Make sure that the desired device on the
	UCommand LCD panel has been selected.
You cannot	∙ Make sure that you have correctly
operate a device	“mapped” your device’s remote control to
even after	UCommand.
configuring the	∙ Clear device data from UCommand (Bank
device using the
	delete, page 18) and carry out the learning
learning function
	function again (page 12).
(page 12).
	∙ Don’t assign too many different remotes to
	the same device layer (page 11).
	∙ A very few original remotes use an IR
	signal that is out of the range of the
	UCommand’s capability.
	∙ Some original remotes mix more than one
	command to perform a function;
	UCommand may not be able to accurately
	record these layered commands.
	∙ Some original remotes have an unstable
	timing, which cannot be learned. Try
	learning the commands from a different
	remote control, such as a universal remote,
	configured to control the respective device.