Multiplex Technology 8CH, 16CH, 4CH user manual Trouble Shooting, Problem Solution

TROUBLE SHOOTING

6.1 FAQ

Please refer to the FAQ table below for easy trouble shooting. The table below describes some typical problems and also their solutions. Please check them before calling your DVR dealer.

PROBLEM	SOLUTION
No power	Check power cord connection.
	Confirm that there is power at the outlet.
Not working when pressing any button	Press any key and then enter the password to exit “Key
	Lock” mode.
Timer record is not working	Check if the “RECORD ENABLE” is set to “YES”.
No live video	Check camera video cable and connections.
	Check monitor video cable and connections.
	Confirm the camera is power supplied.
	Check the setting of camera lens.
No recorded video	Check if the HDD is installed and connected properly
DVR keeps rebooting	Users could align the power connector and HDD closely, or
	change another suitable HDD.
Detect HDD fail	Change another HDD for testing.
	Change another HDD cable for testing.
	Make sure HDD “Master”, “Slave” mode is correctly set.
Can’t detect USB thumb-drive	Change another USB thumb-drive to test.
When two Seagate’s power-saving HDDs	Please don’t use 2 Seagate’s power-saving HDDs
installed, DVR can’t be turned on	simultaneously.
successfully.
Can’t view the DVR over the network with	Update the JAVA program
a web browser	Update the firmware of the software AP

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