9 Troubleshooting
Warning
•• Risk of electric shock. Never remove the casing of the product.
To keep the warranty valid, never try to repair the product yourself.
If you have problems using this product, check the following points before you request service. If you still have a problem, get support at www. philips.com/support.
Main unit
The buttons on the
•Disconnect the
•Make sure that the touch buttons surface is not in contact with any conductive material, like water drop, metal, etc.
Picture
No picture.
•Make sure that the TV is switched to the correct source for the
No picture on a TV connected through HDMI.
•Make sure that you use a High Speed HDMI cable to connect the
•Make sure that the HDMI cable is not faulty. If it is faulty, replace it with a new cable.
•Press 
and then 731 on the remote control to restore the default picture resolution.
•Change the HDMI video setting, or wait for 10 seconds for auto recovery (see 'Picture and video settings' on page 23).
Disc does not play
•Make sure that the disc contains high- definition video.
•Make sure that the TV supports high- definition video.
•Use an HDMI cable to connect to the TV.
Sound
No sound from Blu-ray Surround Base .
•Connect the audio cable from your Blu- ray Surround Base to your TV or other devices. However, you do not need a separate audio connection when the Blu- ray Surround Base and TV are connected through an HDMI ARC connection.
•Set up the audio for the connected device (see 'Set up the audio' on page 12).
•Reset your
•On your
Distorted sound or echo.
•If you play audio from the TV through the
Audio and video are not synchronized.
•1) Press 
. 2) Press the Navigation buttons (left/right) to select [Audio sync], and then press OK. 3) Press the Navigation buttons (up/down) to synchronize the audio with the video.
E n g l i s h
EN 31