10Frequently asked questions
Connection
Your HD receiver does not display any digital TV channels on your TV.You may also see the
•Check that the aerial cable from the aerial wall socket is correctly connected to your HD receiver (see page 10).
•There may be a temporary problem with the reception, caused, for example, by bad weather; try again later.
•Check if there is any network message related to this signal loss.You can access the
Network messages menu from Menu > Settings > Network messages.
Setup
Your HD receiver does not seem to be working and there are no lights on the front panel.
•Check that the 12 V power supply unit is correctly connected to your HD receiver.
•Ensure that the ON/OFF switch on the rear panel of your HD receiver is switched on (is in the ‘1’ position).
Your HD receiver does not seem to be working and a channel number is shown on the
•Check that all connections are properly made (see page 10).
•Check that your TV is plugged into the mains and that it is switched on.
•Check that you have selected the correct A/V channel/source on your TV depending on how your HD receiver is connected to it (that is, using HDMI or SCART). Refer to your TV’s user manual for instructions.
Your HD receiver seems to be switching off automatically after some time.
If your receiver automatically goes into standby mode (standby indicator on the front panel lights up), this is due to the Eco mode.The Eco mode is set to 3hours, by default (environmentally friendly product).To modify it, go to Menu > Settings > Preferences > Automatic Eco mode, and choose a different value. See page 24.
Your remote control is not working.
•Make sure that you point your remote control directly at your HD receiver and that nothing is between it and your HD receiver.The standby indicator on your HD receiver’s front panel should flash each time you press a remote control button.
•Check the batteries and replace them, if necessary.
•If rEC is displayed (on the
Your HD receiver displays “rEC” on the
A recording is running, which locks your HD receiver.To unlock your HD receiver, you must STOP THE RECORDING by pressing EXIT and then OK.
The picture is not displayed on your HDTV and an HDCP authentication error is displayed.
Your HDTV does not support HDCP, which allows your HD receiver to transmit full- resolution video to your HDTV.As a result, the HDMI output displays a message masking the video, which asks you for changing the resolution down to 576p (see page 18 - Res button).
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