The picture seems to be stretched or squashed.
Check the TV format setting under Digital output or Analog output (Main > Settings
>Preferences).Alternatively, press the picture format button 
on your remote control to scroll through the different settings.Also refer to your TV’s user manual.
Your HD receiver displays ‘err’ on the
Reformat your USB memory stick using a computer. Ensure that the filesystem is FAT16 or FAT32.
You cannot find all the channels you think should be available.
Retune your HD receiver (see page 25). Alternatively, reset your HD receiver to its factory default settings (see page 26) and proceed with the first installation setup.
Note
During the first installation, your choice of the network may affect the number of installed channels.
You do not find any HD channels. Initially, HD programmes are available only on channels 50 and 51. Switch to these channels. Note that the HD indicator on the front panel of your HD receiver lights up while watching an HD channel.
Digital terrestrial broadcasting is progressing in the UK.As digital switch over happens, the number of digital channels available in each region may also increase. Please visit one of the following websites to find out when the digital switch over is scheduled for your area: www.digitaluk.co.uk www.freeview.co.uk/availability (coverage checker for HD)
Your HD receiver seems to lock up or get stuck while retuning it to search for new channels.
In parts of the country where the analogue TV services have already been switched off, the time taken to retune can increase.This is because your HD receiver scans for all the transmitters in your area, which can take up to 15 minutes. Please wait for the retune to complete.This is not a fault.
You cannot find all the channels you think should be available even after retuning your HD receiver.
•The missing channels may not be available in your area. Check your coverage on the Freeview website: www.freeview.co.uk.
•Your antenna may need to be upgraded (signal power, position, orientation or cabling).
•A signal booster may be fitted on your antenna. Consider having this removed as amplifiers are normally not required after the digital switch over.Too high a signal level can cause your HD receiver to skip some channels.
•Some early digital receivers manufactured prior to 2004 support only the 2K mode of digital transmissions.As part of the digital switch over, the UK Freeview TV platform will be upgraded to a more robust transmission standard.The change in transmission standard has been authorised by OFCOM and the new standard is supported by products that have the “Digital Tick”.
•If you have a SKY box, switch it to standby mode and then retune the terrestrial receiver. If it then receives all expected Freeview channels, then the modulator needs adjusting on your Sky box. Contact Sky to find out how to adjust the modulator.
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