Philips 50PFL5708/F7, 32PFL5708/F7, 40PFL5708/F7, 39PFL5708/F7, 47PFL5708/F7 Troubleshooting, Source

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Troubleshooting

If the unit does not perform properly when operated as instructed in this User Manual, check the following chart and all connections once before calling for service.

Symptom	Remedy
No power	•• Make sure that the AC outlet supplies the proper voltage, plug another electrical appliance into the AC outlet to
	ensure that AC outlet operates normally.
	•• If a power failure occurs, unplug the AC power cord for 1 minute to allow the unit to reset itself.
Remote control buttons do	•• Re-insert the batteries with their polarities (+/− signs) as indicated.
not work.	•• When there is an infrared-equipped device such as a PC is near this unit, it may interrupt the remote control signal of
	this unit.
Power is ON but no screen	•• Check whether the connection of the antenna, cable receiver or satellite box is connected correctly.
image.	•• Check whether all the cables to the unit are connected to the correct Output jack of your device like Blu-ray / DVD
	recorder.
	•• Check if your computer is NOT in sleep mode when the Input mode of this unit is in PC mode.Tap any key on the
	keyboard to wake up your computer.		SOURCE.
	•• Check if the correct Input mode is selected by pressing
No picture or sound	•• View other TV channels.The problem might be limited to the broadcasting station or weak signal strength.
	•• Unplug the AC power cord and wait for about 1 minute, then plug the AC power cord and turn On the unit again.
	•• Autoprogram must be completed when you set up the unit for the first time or move it to a location where
	previously unavailable channels are broadcast.
	•• The selected channel cannot be viewed by the Child lock setting.			p. 23
	•• The unit requires some kind of Input signal. An indoor antenna (VHF / UHF), an external antenna(VHF / UHF) or an RF
	coaxial cable from your wall or cable/satellite box signal needs to be plugged into the unit.
No color	•• Adjust Color in Picture settings.	p. 18
No sound, distorted sound	•• Make sure that the Analog Audio signals from the HDMI-DVI device are connected to the Analog Audio Input L/R
or incorrect Audio Sound	jacks.
is heard when using the
HDMI-DVI connections.
Adjusted Picture or Sound	•• You must set to Home in Location.	p. 26
settings are not effective	Otherwise, the settings you adjusted will not be memorized after the unit goes into Standby mode.
every time the unit is Turned
On.
Forgotten PIN code.	•• Enter “9999” to clear your password.
	•• Electrical interference from nearby appliances may affect picture quality.
Sound OK, picture poor	•• Adjust Contrast and Brightness in Picture settings.		p. 18
	•• For the best picture quality, watch "High Definition" wide screen programs.
	If the HD content is not available, watch "Standard Definition" programs instead.
Picture OK, sound poor	•• Check if the audio cable is connected in correctly.
	•• No audio in USB Video playback, check if audio stream in video file is supported by TV by referring to table on.
	p. 27
You see a distorted picture	•• You may be getting NTSC TV signal (not HDTV signal) interference from electrical appliances, automobiles, motorcycles
	or fluorescent lights.
or hear an unusual sound.
	•• Try moving the unit to another location to see if this is the cause of the problem.
You see noise or trash on	•• When the capabilities of the unit exceed the capabilities of the digital broadcasting, the signal will be increased to
the screen.	match the capabilities of the display of the unit.This may cause noise or trash.
You switch to a different	•• This unit will memorize the volume level from the last time you adjusted it.
Input and the volume
	•• If the volume of the sound from another device is higher or lower, then the loudness will change.
changes.
You switch to a different
Input and the screen size	•• This unit will memorize the viewing mode from the last time you used the particular Input modes.
changes.

••If you are using the unit as a PC monitor, make sure that Horizontal position and Vertical position in PC settings are

The display image does not	set correctly.
cover the entire screen.	•• If you are watching TV or using the Composite Video, Component Video or HDMI with 480i Input, press FORMAT
	repeatedly to switch various screen modes.

Captions are displayed as	•• Interference from buildings or weather conditions may cause captioning to be incomplete. (for Analog only)
	•• Broadcasting station may shorten the program to insert advertisement.
a white box. No caption	The closed caption decoder cannot read the information of the shortened program.
is displayed in the closed	•• Captions that are delayed a few seconds behind the actual dialog are common for live broadcasts. Most captioning
caption-supported program.	production companies can display a dialog to maximum of 220 words per minute. If a dialog exceeds that rate,
	selective editing is used to insure that the captions remain up-to date with the current TV screen dialog.
Black box is displayed on the •• The text mode is selected for caption.
TV screen.	•• Select CC-1, CC-2, CC-3 or CC-4.	p. 25