Philips 2.44E+04, 24400, 244EL2 user manual SmartControl Lite FAQs

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8.Troubleshooting & FAQs

8.2 SmartControl Lite FAQs

Q1. I change the monitor on a PC to a different one and the SmartControl Lite becomes un-usable, what do I do?

Ans.: Restart your PC and see if SmartControl Lite can work. Otherwise, you will need to remove and re-install SmartControl Lite to ensure proper driver is installed.

Q2. The SmartControl Lite functions worked well before, but it does not work anymore, what can I do?

Ans.: If the following actions were executed, the monitor driver may need to be re-installed.

•Changed video graphic adapter to another one

•Updated video driver

•Activities on OS, such as service pack or patch

•Run Windows Update and updated monitor and/or video driver

•Windows was booted with the monitor power off or disconnected.To find out, please right click My Computer and click on Properties->Hardware-> Device Manager. If you see "Plug and Play Monitor" shows under Monitor, then you need to re-install. Simply remove SmartControl Lite and re-install it.

Q3. After installing SmartControl Lite, when clicking on SmartControl Lite tab, nothing shows up after a while or a failure message shows, what happened?

Ans.: It might be your graphic adaptor is not compatible with the SmartControl Lite. If your graphic adaptor is one of the above mentioned brands, try to download the most updated graphic adaptor driver from corresponding companies’ web site. Install the driver. Remove SmartControl Lite and re-install it once more.

If it is still not working, we are sorry that the graphic adaptor is not supported. Please

visit Philips website and check if an updated SmartControl Lite driver is available.

Q4. When I click on Product Information, only partial information is shown, what happened?

Ans.: It might be your graphic card adaptor driver is not the most updated version which fully supporting DDC/CI interface. Please try to download the most updated graphic adaptor driver from corresponding companies’ web site. Install the driver. Remove SmartControl Lite and re-install it once more.

Q5. I forgot my PIN for Theft Deterrence Function.What can I do?

Ans.: Philips Service center has a right to ask for legitimate identification and authorization, in order to establish ownership of the monitor.

Please note that the anti-theft deterrence function is provided as a convenient free option. Managing PIN numbers is the sole responsibility of the individual user or the organization who sets it.

In case the PIN number is forgotten, Philips service center can re-set it for you at a nominal charge after verification of ownership. Please note that this activity is not covered by standard warranty terms.

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Contents 244EL2 244E2 Table of Contents Operation Safety precautions and maintenanceTemperature 0-40C 32-95F Humidity 20-80% RH Notational Descriptions Weee Installation Package contents Setting up the monitorVGA input Hdmi input Hdmi audio out Cursor, OK to confirm the choice or change Basic and simple instruction on the control keysResolution notification Remove the Base How does it work? SmartImage Lite What is it?Why do I need it? Image OptimizationWhy do I need it? Philips SmartControl Lite Start with Standard pane Adjust menu Color menu Next goes to the succeeding target 6-targets Image Optimization Image Optimization YES Technical SpecificationsPicture/Display Monitor panel type TFT-LCDProduct without stand Power 244E2 On mode typical 40.6W Energy ConsumptionWxHxD Box dimension WxHxD Rohs YES Epeat Mtbf50,000 hrs 244E2, 30,000 hrs 244EL2 Environmental640x480 Automatic power saving feature Power ManagementAutomatic PowerSaving For more information, please visit Regulatory InformationLead-free Product Product also comply with the following standards Epeat Electronic ProductBenefits of Epeat 2006/95/EC Low Voltage Directive 2004/108/EC EMC DirectiveReorient or relocate the receiving antenna Federal Communications Commission FCC Notice U.S. OnlyFCC Declaration Commission Federale de la CommunicationPlassering/Ventilasjon Polish Center for Testing and Certification NoticePaikka/Ilmankierto VaroitusAchtung Beim Aufstellen Ergonomie Hinweis nur DeutschlandTypes of Pixel Defects Customer care and warrantyPhilips Flat Panel Monitors Pixel Defect Policy Pixels and Sub pixelsAdjacent dark subpixels Black Dot DefectsTotal bright dot defects of all types Dark subpixelAsia Latin AmericaNorth America PacificWhat is excluded? €0,09 Your Guarantee in Central and Eastern Europe Bulgaria Fujitsu Services OUBelarus IBALatvia Hungary SlovakiaSlovenia PC HandArgentina BrazilCompany See ASP-BRZ Tel 55 11 Email moacir.minozzo@aoc.com.brASC Bali ASC MedanASC Yogya ASC SurabayaCustomer care and warranty WHO is COVERED? What is COVERED? Where can I GET More INFORMATION? What is EXCLUDED?Your warranty does not cover Where is Service AVAILABLE?To GET Warranty Service in Canada Your International Guarantee Dear Customer No Picture Power LED not lit Troubleshooting & FAQsTroubleshooting Green, red, blue, dark, and white dots appears on the screen Power on light is too strong and is disturbingRun Windows Update and updated monitor and/or video driver SmartControl Lite FAQsIcm? Q4 How do I adjust the resolution? Q10 Can I connect my monitor to any PC, workstation or Mac? Q7 How should I clean the monitor surface?Color TemperatureThe 2 settings are 6500K, and 9300K Q9 Can the Philips monitor be mounted on the wall?Troubleshooting & FAQs
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