PROBLEMS AND SOLUTIONS
IMPORTANT! If you experience a problem with your vehicle, first check the Problems and Solutions Guide below. If you still experience a problem, please contact Power Wheels® Consumer Relations,
PROBLEM | POSSIBLE CAUSE | SOLUTION |
Vehicle does not run | Undercharged battery | Charge the battery. A new battery should have been charged for |
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| at least 18 hours before using the vehicle for the fi rst time. After |
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| fi |
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| use. Never charge the battery longer than 30 hours. |
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| Check all connectors. Make sure the charger connector is plugged |
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| into the battery, and that the charger is plugged into the wall. |
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| Make sure power flow to the wall outlet is “ON”. |
| Charger is not working | There is no sure way to tell if your charger is working unless you |
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| have a volt meter. If you suspect there is a problem with your |
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| charger, contact your local Power Wheels® authorized service |
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| center. They can test your charger for you. |
| Tripped thermal fuse | The |
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| the vehicle if the vehicle is overloaded or the driving conditions |
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| too severe. Once a fuse has “tripped”, remove your foot from the |
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| pedal and wait approximately 25 seconds before operating the |
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| vehicle again. To avoid repeated automatic shutdowns, do not |
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| overload the vehicle by exceeding the 65 lbs (29.5 kg) maximum |
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| weight capacity or by towing anything behind the vehicle. Do not |
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| drive up hills or run into fi xed objects, which can cause the wheels |
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| to stop spinning while power is still being supplied to the motors. |
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| If a thermal fuse continually trips, contact your local |
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| Power Wheels® authorized service center. |
| Loose wire or loose connectors | Check all wires and connectors. Make sure the motor harness |
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| connector is plugged into the battery, and that there are no loose |
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| wires around the motors. |
| Dead battery | If your battery is old or if you have not followed Battery Care |
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| instructions, your battery may be dead. If you are unsure whether |
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| or not the battery is dead, you can have it tested at your local |
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| Power Wheels® authorized service center. |
| Electrical switch damage | The electrical switches can become corroded due to exposure to |
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| water or moisture, or can jam due to loose dirt, sand or gravel. |
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| Contact your local Power Wheels® authorized service center for |
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| diagnosis and repair. |
| Motor damage | Contact your local Power Wheels® authorized service center for |
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| diagnosis and repair. |
Vehicle was running but | Loose wire or loose connectors | Check all wires and connectors. Make sure the motor harness |
suddenly stopped |
| connector is plugged into the battery, and that there are no loose |
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| wires around the motors. |
| Tripped thermal fuse | The |
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| the vehicle if the vehicle is overloaded or the driving conditions |
|
| too severe. Once a fuse has “tripped”, remove your foot from the |
|
| pedal and wait approximately 25 seconds before operating the |
|
| vehicle again. To avoid repeated automatic shutdowns, do not |
|
| overload the vehicle by exceeding the 65 lbs (29.5 kg) maximum |
|
| weight capacity or by towing anything behind the vehicle. Do not |
|
| drive up hills or run into fi xed objects, which can cause the wheels |
|
| to stop spinning while power is still being supplied to the motors. If |
|
| a thermal fuse continually trips, contact your local Power Wheels® |
|
| authorized service center. |
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